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  • Whitley Bay High School (25 006 072)

    Statement Upheld School admissions 02-Oct-2025

    Summary: Mrs F complains about the way the school admissions appeal hearing was conducted following Whitley Bay High School’s decision to refuse admission to her child. We find procedural fault because the notes of the hearing are not compliant with the School Admissions Appeal Code. The notes do not demonstrate how the panel made its decision or provide details of the votes cast. The School will arrange a fresh appeal with a different panel and clerk and arrange training to ensure that panels and clerks are aware of their duty to record decision making in line with the Code.

  • London Borough of Ealing (25 006 375)

    Statement Closed after initial enquiries Parking and other penalties 02-Oct-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s failure to consider representations made to appeal a Penalty Charge Notice (PCN). This is because the Council has now accepted Mrs X’s representations and cancelled the PCN, which achieves the outcome she was seeking.

  • Barnsley Metropolitan Borough Council (25 006 472)

    Statement Closed after initial enquiries Council tax 02-Oct-2025

    Summary: We will not investigate this complaint about the Council incorrectly applying a lower tax rate and then pursuing Ms X for arrears, as the complaint was submitted to us late.

  • Bournemouth, Christchurch and Poole Council (25 006 544)

    Statement Closed after initial enquiries Other 02-Oct-2025

    Summary: We will not investigate this complaint about a vehicle the Council removed because it believed it was abandoned because there is not enough evidence of fault to warrant an investigation. We will not investigate Mr X’s complaints about his missing belongings or the Council’s handling of information requests. This is because other bodies are better placed to consider these complaints.

  • Bristol City Council (25 004 986)

    Statement Upheld Parking and other penalties 02-Oct-2025

    Summary: We will not investigate Mr X’s complaint that the Council wrongly issued him with a penalty charge notice for driving a hired vehicle in a Clean Air Zone. The Council has already taken appropriate steps to remedy the injustice it caused him.

  • Whitley Bay High School (25 005 317)

    Statement Upheld School admissions 02-Oct-2025

    Summary: Mrs W complains about the way the school admissions appeal hearing was conducted following Whitley Bay High School’s decision to refuse her child a place. In our provisional view, we find procedural fault because the notes of the hearing are not compliant with the School Admissions Appeal Code. The notes do not demonstrate how the panel made its decision or provide details of the votes cast. The School should arrange a fresh appeal with a different panel and clerk and organise training to ensure that panels and clerks are aware of their duty to record decision making in line with the Code.

  • London Borough of Southwark (25 007 286)

    Statement Closed after initial enquiries Council house sales and leaseholders 02-Oct-2025

    Summary: We will not investigate this complaint about delay by the Council in providing Mr X with an update about his application to buy his home under the Right to Buy scheme as Mr X can serve a legal notice on the Council for a response.

  • Northumberland County Council (25 007 783)

    Statement Closed after initial enquiries Councillor conduct and standards 02-Oct-2025

    Summary: We will not investigate Mrs X’s complaint about the Council signposting her to the Parish Council or Ombudsman to investigate her complaint about the Parish Council. This is because there is insufficient evidence of fault causing Mrs X significant injustice.

  • Bath and North East Somerset Council (25 008 693)

    Statement Closed after initial enquiries Other 02-Oct-2025

    Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant had the right to appeal to the Planning Inspector.

  • Bracknell Forest Council (25 009 246)

    Statement Closed after initial enquiries Councillor conduct and standards 02-Oct-2025

    Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.

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