Decision search
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Birmingham City Council (25 000 672)
Statement Closed after initial enquiries Highway repair and maintenance 14-Apr-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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London Borough of Croydon (24 018 309)
Statement Closed after initial enquiries Other 14-Apr-2025
Summary: We will not investigate this complaint about the provision of housing for affordable housing on a development marketed as private open market housing only. This is because the complaint is made too late.
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Westminster City Council (24 020 876)
Statement Closed after initial enquiries Other 14-Apr-2025
Summary: We will not investigate Mr X’s complaint that the Council unlawfully processed and shared his personal data. This is because the Information Commissioner’s Office is better placed to consider this complaint. We will not investigate Mr X’s complaint about the Council’s complaint process because it does not meet the tests in our assessment code.
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Brighton & Hove City Council (24 020 464)
Statement Closed after initial enquiries Managing council tenancies 14-Apr-2025
Summary: We will not investigate this complaint about whistleblowing. It is appropriate for the complainant to escalate any concerns to the relevant prescribed body.
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London Borough of Tower Hamlets (24 020 603)
Statement Closed after initial enquiries Allocations 14-Apr-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
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Lancashire County Council (24 020 621)
Statement Upheld Special educational needs 14-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Cambridgeshire County Council (24 020 681)
Statement Closed after initial enquiries Child protection 14-Apr-2025
Summary: We will not investigate this complaint about the Council’s involvement in the complainant’s child’s case. The matters are too closely connected to ongoing court proceedings.
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Birmingham City Council (24 020 815)
Statement Closed after initial enquiries School admissions 14-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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London Borough of Redbridge (24 020 847)
Statement Closed after initial enquiries Homelessness 14-Apr-2025
Summary: We will not investigate this late complaint about the Council’s involvement in Ms X’s alleged illegal eviction in 2022. There is not a good reason for the delay in her bringing the matter to the Ombudsman.
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Fylde Borough Council (24 020 852)
Statement Closed after initial enquiries Council tax 14-Apr-2025
Summary: We will not investigate this council tax complaint. This is because the Council has provided a fair remedy for part of the complaint and because there is insufficient evidence of fault for the other issues.