Decision search
Your search has 51241 results
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Eastleigh Borough Council (24 007 743)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Oct-2024
Summary: We will not investigate Mr X’s complaint about the information the Council provided to him and how staff spoke to him. This is because an investigation would not lead to any further or worthwhile outcomes.
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South Staffordshire District Council (24 007 769)
Statement Closed after initial enquiries Land 09-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to close a bridge because there is insufficient evidence of fault to justify our involvement.
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London Borough of Bromley (24 007 770)
Statement Closed after initial enquiries Homelessness 09-Oct-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s refusal to re-imburse a charity for accommodation which it provided to a homeless applicant. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Shropshire Council (24 007 548)
Statement Closed after initial enquiries Allocations 09-Oct-2024
Summary: We will not investigate this complaint about the complainant’s application for some properties. This is because there is insufficient evidence of fault by the Council and because we cannot investigate the actions of Housing Associations.
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City of Doncaster Council (24 007 553)
Statement Closed after initial enquiries Special educational needs 09-Oct-2024
Summary: We will not investigate Miss X’s complaint about the way the Council responded to her request for an assessment of her child’s special educational needs and the time it took to do so. There is no evidence of delay by the Council, and the remaining matters are related to the child’s SEN, in respect of which Miss X has had a right to appeal to the SEND Tribunal it would be reasonable to use.
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Cheshire East Council (24 011 989)
Statement Closed after initial enquiries Refuse and recycling 09-Oct-2024
Summary: We will not investigate Mrs B’s complaint about the Council not replacing her damaged garden waste bin without charge. This is because there is not enough evidence of fault to justify an investigation.
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Worcestershire County Council (24 012 025)
Statement Closed after initial enquiries Child protection 09-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council removing her child from her care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate matters being determined in court.
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London Borough of Merton (24 012 115)
Statement Closed after initial enquiries Homelessness 09-Oct-2024
Summary: We will not investigate Mr X’s complaint about a homelessness application he made in 2016 because there is no worthwhile outcome we could achieve, given the lapse of time.
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Cheshire West & Chester Council (24 005 521)
Statement Closed after initial enquiries Child protection 09-Oct-2024
Summary: We will not investigate this complaint about the conduct of a child protection conference, where the complainants say inaccurate information was provided by the police. This is because we have no jurisdiction to investigate the actions of the police and there is insufficient evidence of fault with how the Council dealt with a complaint about the conduct of the conference.
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Bristol City Council (24 007 464)
Statement Upheld Domiciliary care 08-Oct-2024
Summary: We will not investigate this complaint about quality of service provided to Mr X by two care providers. The Council has already taken suitable action to remedy injustice caused to Mr X.