Decision search
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North Yorkshire Council (25 001 453)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We cannot investigate this complaint about the Council keeping Mr X’s grandchild in care. This is because the child’s residency was decided by a court. Any breach of a court order or request to change the child’s residency could only be decided by a court. It would therefore be reasonable for Mr X or a member of his family to go to court to seek re-unification with the child.
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London Borough of Bromley (25 001 602)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: Miss X says the Council’s involvement with her children adversely affected her relationships with her children and ex- partner. We will not investigate because part of the Council’s involvement was considered in court and the law prevents us from investigating what happens as part of court proceedings. Further, we would not be able to link Miss X’s claimed injustice to any fault by the Council.
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Sefton Metropolitan Borough Council (25 001 809)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We will not investigate this complaint that the Council has declined to consider a complaint about the welfare of a child. This is because there is insufficient evidence of fault.
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Statement Closed after initial enquiries Councillor conduct and standards 26-Jun-2025
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Pendle Borough Council (25 002 126)
Statement Closed after initial enquiries Council tax support 26-Jun-2025
Summary: We will not investigate this complaint about Miss X’s complaint about council tax reduction. This is because the complaint is late, and there is no good reason for the delay in coming to us.
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London Borough of Brent (24 002 565)
Statement Upheld Homelessness 25-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns about his housing. This is because the Council has appropriately remedied the injustice caused to Mr X by faults in how it dealt with his housing. An investigation of Mr X’s complaint would not achieve anything more for him.
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Slough Borough Council (24 005 574)
Statement Upheld Special educational needs 25-Jun-2025
Summary: The Council significantly delayed issuing an Education, Health and Care Plan for Ms X’s child, G, after it was ordered to by a tribunal. It also failed to properly record its decision-making regarding G’s education and delayed consulting for school places. The Council’s faults have caused Ms X uncertainty and frustration and the Council has agreed to apologise, pay Ms X £500 and carry out service improvements.
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Coventry City Council (24 006 936)
Statement Upheld Homelessness 25-Jun-2025
Summary: Mr X complains the Council failed to provide him with accommodation between August and December 2023, and delayed issuing its decision that he was not in priority need. We find fault with the Council for delay accepting the relief duty and communicating its decision about priority need. We have agreed a symbolic payment to Mr X for the frustration and distress caused.
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North Somerset Council (24 008 105)
Statement Upheld Alternative provision 25-Jun-2025
Summary: Miss E complained the Council failed to secure alternative education provision, after her child could not attend school from January 2024 onward. We upheld the complaint finding the Council did not properly consider her child’s need for alternative provision before November 2024, when it provided an Education, Health and Care Plan. We considered that if it had done so, it would have made such provision. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy the injustice caused to Miss E as a result and to improve its service.
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London Borough of Bromley (24 009 928)
Statement Upheld Special educational needs 25-Jun-2025
Summary: Mrs X complained the Council delayed issuing her child’s education, health and care (EHC) Plan and it failed to provide her with an education when she was unable to attend school. We found the Council at fault for delays in finalising the EHC Plan and arranging a suitable education. The faults caused a loss of education and avoidable distress. The Council has agreed to remedy the injustice caused by apologising in writing and providing a payment to the family.