Decision search
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North Northamptonshire Council (24 019 678)
Statement Closed after initial enquiries Assessment and care plan 16-Jul-2025
Summary: We will not investigate this complaint about the Council’s alleged failure to provide Mr Y’s care. We could not achieve a meaningful outcome by investigating the matter further.
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Royal Borough of Greenwich (23 006 213)
Statement Upheld Housing benefit and council tax benefit 16-Jul-2025
Summary: Mrs X complained about the Council’s handling of her Housing Benefit, Council Tax, Council Tax Support, and a Severe Mental Impairment (SMI) exemption. We have concluded our investigation and find fault in how the Council handled a housing benefit appeal and how it failed to issue proper appeal rights for Council Tax Support decisions. The Council has agreed to our recommendations, including a recommendation in relation to the SMI decision to ensure Mrs X has a clear opportunity to appeal.
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Brighton & Hove City Council (23 015 251)
Statement Upheld Homelessness 16-Jul-2025
Summary: The Council was at fault for failing to have due regard to Ms X’s rights before ending her occupation of a property as a property guardian. The Council was also at fault for failures in its homelessness service, not providing interpreting and translation services and not meeting costs it promised to pay. The Council has agreed to remedy the injustice to Ms X by making payments and acting to improve its services.
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London Borough of Haringey (23 021 132)
Statement Upheld Planning applications 16-Jul-2025
Summary: We found fault by the Council on Mr Y’s complaint about it failing to ensure there was a Method of Construction Statement in place as required by planning consent. The Council delayed deciding the Statement submitted by three months. It failed to show it contacted the developer about some of the concerns Mr Y raised. It also failed to show what Parking Services and Highways did in response to his reports. The Council agreed to send a written apology for the failings, pay £150 to Mr Y for the injustice caused, act to ensure the delay cannot happen on other cases, and remind officers of the need to investigate concerns raised about construction works.
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London Borough of Islington (24 008 006)
Statement Upheld Allocations 16-Jul-2025
Summary: Mr X complained about the way the Council dealt with his housing register application and requests for homelessness assistance. We have found fault, causing injustice by the Council in failing to: communicate properly with Mr X; and properly consider all the medical information provided in May 2024. The Council has agreed to remedy the injustice by apologising and making a payment to Mr X to reflect the upset, frustration and uncertainty caused.
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London Borough of Merton (24 010 159)
Statement Not upheld Residential care 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.
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Woodlands House Care & Nursing (24 010 159a)
Statement Not upheld Care and treatment 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.
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Leicester City Council (23 019 976)
Statement Upheld Special educational needs 16-Jul-2025
Summary: Miss X complains about the Council’s failure to secure Section F provision, adhere to statutory timescales, and its decision to decline her request for a personal budget. We have concluded our investigation with a finding of fault. The Council failed to ensure timely delivery of the Speech and Language Therapy (SALT) provision outlined in Section F of the Education, Health and Care Plan (EHCP), resulting in significant delay. Additionally, the Council did not meet statutory timescales for the annual review process, causing further delays in securing necessary services.
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Bournemouth, Christchurch and Poole Council (24 011 956)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complains an error within the Council’s computer system took her children off the school roll. The school refused to take them back, causing frustration and distress to Miss X and her children, Y and Z. We find fault with the Council for the computer error, but the apologies given already are a satisfactory remedy.
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North Yorkshire Council (24 012 152)
Statement Upheld Alternative provision 15-Jul-2025
Summary: Mrs X complained the Council failed to ensure her child D received suitable alternative education when they were out of school. The Council was not at fault in how it considered its duty to provide alternative education to D. However, it accepted it delayed in reviewing D’s Education, Health, and Care Plan, and responding to Mrs X’s complaint, which caused her distress, time, and trouble. The Council apologised and offered a financial remedy. Following our investigation, it agreed to go further to remedy the injustice caused, by paying an increased financial remedy. It will also report to its relevant oversight committee about how it will address its complaints backlog.