Decision search
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Walsall Metropolitan Borough Council (24 010 703)
Statement Closed after initial enquiries Council tax 19-Dec-2024
Summary: We will not investigate Mr X’s complaint about a council tax bill. The Council amended the bill following Mr X’s complaint and further investigation would not achieve a different outcome. It is reasonable for Mr X to appeal to the Valuation Tribunal about the Council’s refusal to apply a single person discount.
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South Tyneside Metropolitan Borough Council (24 011 082)
Statement Closed after initial enquiries Residential care 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s responses to Ms X’s safeguarding concerns about the care home provision and future care arrangements for her relative, Mrs Y. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no indication of fault by the Council. And, as Mrs Y’s future care needs will be decided in the Court of Protection, we will not investigate. It is reasonable for Ms X to make her views known to the Court.
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Devon County Council (24 011 616)
Statement Closed after initial enquiries Child protection 19-Dec-2024
Summary: We will not investigate this complaint about the actions of social workers before and after deciding Miss X’s children needed to be subject to child protection plans. Any injustice caused by matters other than the child protection decision is not sufficient to warrant our involvement. The decision itself was one the Council was entitled to take given the evidence before it.
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London Borough of Merton (24 010 734)
Statement Closed after initial enquiries Charging 19-Dec-2024
Summary: We will not investigate this complaint about charges for care at home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate due to lack of injustice. There is insufficient evidence of injustice arising from the Council’s fault.
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Wokingham Borough Council (24 011 628)
Statement Closed after initial enquiries Special educational needs 19-Dec-2024
Summary: We will not investigate Miss X’s complaint about a lack of educational support for her son. This is because the issue stems from the Council’s decision not to issue him an Education Health and Care Plan and the decision carried a right of appeal which it would have been reasonable for Miss X to use.
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Wokingham Borough Council (24 011 669)
Statement Closed after initial enquiries School transport 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision not to award free school transport to the complainant’s daughter. There is insufficient evidence of fault in the Council’s actions.
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City of Doncaster Council (24 011 716)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the way the Council responded to her reports of nuisance from a neighbour. This is because the law prevents us from investigating a council when it is acting as a landlord.
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New Forest District Council (24 012 023)
Statement Closed after initial enquiries Allocations 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of a housing application. There is insufficient evidence of fault by the Council and the Ombudsman could not achieve the outcome Mr X wants.
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London Borough of Southwark (24 012 028)
Statement Closed after initial enquiries Allocations 19-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about delays in the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Welwyn Hatfield Borough Council (24 012 113)
Statement Closed after initial enquiries Allocations 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s request to move home due to his fears about his safety and about its failure to take enforcement action in relation to a disabled parking bay he uses. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.