Decision search
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Broxtowe Borough Council (24 009 100)
Statement Closed after initial enquiries Parking and other penalties 01-Nov-2024
Summary: We will not investigate Miss X’s complaint about car parking near her home. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Miss X wants.
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Southampton City Council (24 008 581)
Statement Closed after initial enquiries Other 01-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council wrongfully terminating his company’s contract for services. This is because there is an alternative legal remedy available.
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Liverpool City Council (24 008 734)
Statement Closed after initial enquiries Special educational needs 01-Nov-2024
Summary: We will not investigate this complaint about how the Council has dealt with the education and SEN provision for the complainant’s child. This is because there is insufficient evidence of fault, and the complainant has used their right of appeal to a tribunal.
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Dover District Council (24 010 060)
Statement Closed after initial enquiries Noise 01-Nov-2024
Summary: We will not investigate this complaint about a noise complaint because there is insufficient evidence of fault by the Council and some issues are late.
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Northumberland County Council (24 010 844)
Statement Closed after initial enquiries Other 01-Nov-2024
Summary: We will not investigate this complaint that the Council failed to act when he informed it about a dangerous structure in 2022. This is because the complaint is made late and I see no good reason why Mr X could not have complained sooner.
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Stockport Metropolitan Borough Council (24 009 852)
Statement Closed after initial enquiries Planning applications 01-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.
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Brentwood Borough Council (23 018 930)
Report Upheld Homelessness 01-Nov-2024
Summary: Using our powers to investigate matters coming to our attention during an investigation, we opened this investigation to consider whether fault by the Council in its handling of homelessness has caused injustice to others who have not complained.
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Liverpool City Council (23 012 457)
Statement Upheld Homelessness 31-Oct-2024
Summary: Miss Y complained the Council failed to properly consider whether it owed Mr X a homelessness duty when he applied to join its housing register. Miss Y said Mr X has been homeless for more than two years as a result and missed the opportunity to bid on suitable properties. We find the Council at fault, and it has agreed to apologise to Mr X, make a payment to recognise the injustice caused, and act to prevent recurrence.
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Surrey County Council (23 013 925)
Statement Upheld Alternative provision 31-Oct-2024
Summary: there were problems following the emergency review of B’s Education, Health and Care (EHC) Plan on 26 June 2023. The Council accepts it failed to follow the statutory process, which resulted in delays, and should have had more robust oversight of alternative arrangements for B’s education when he stopped attending school. B did not attend school for one and a half terms, and although he received some alternative provision, it may not have been as much as he needed. In any event, it was considerably less than the full-time school place to which he was entitled.
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Cambridgeshire County Council (23 015 876)
Statement Upheld Special educational needs 31-Oct-2024
Summary: Mx B complained about matters connected to the Council’s assessment of their child’s education, health and care needs. We upheld the complaint finding various faults in how the Council responded to Mx B’s service requests, their complaint and a request they made for reasonable adjustments. These faults caused Mx B distress. The Council has accepted these findings. At the end of this statement, we set out action the action it has agreed to take to remedy Mx B’s injustice and improve its services.