Decision search
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Manchester City Council (24 012 824)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We will not investigate this complaint about the Council’s refusal to take action against reports of noise nuisance and breaches of planning control. There is not enough evidence of fault in the way the Council considered the complainants’ reports to justify an investigation.
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London Borough of Barking & Dagenham (24 015 231)
Statement Closed after initial enquiries Parking and other penalties 19-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request to pay a penalty charge notice at the discounted rate. This is because the Council’s actions did not cause Mr X significant injustice.
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Welwyn Hatfield Borough Council (24 015 424)
Statement Upheld Trees 19-Dec-2024
Summary: We will not investigate this complaint about the Council not cutting hedges and grass in line with its maintenance schedule. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has upheld the complaint and further investigation by us would not be proportionate.
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Kirklees Metropolitan Borough Council (24 015 640)
Statement Closed after initial enquiries Building control 19-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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Winchester City Council (24 015 960)
Statement Closed after initial enquiries Councillor conduct and standards 19-Dec-2024
Summary: We will not investigate this complaint about the conduct of members of the Council’s planning committee. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is complaining on behalf of a Parish Council and not as a member of the public.
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Rochdale Metropolitan Borough Council (24 016 447)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We will not investigate this complaint about a breach of GDPR. This is because the Information Commissioner’s Office is better placed to consider it.
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Reading Borough Council (23 006 632)
Statement Upheld Other 19-Dec-2024
Summary: The Council was at fault for a delay to its investigation of Ms X’s complaint. But, in the context of her overall complaint about its complaint-handling, the fault was limited. The Council properly considered the complaint, made adjustments to its process in light of her communication difficulties, and generally acted in accordance with its statutory responsibilities. Nonetheless, it will take action to recognise Ms X’s injustice from the delay.
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Isle of Wight Council (23 019 334)
Statement Upheld Special educational needs 18-Dec-2024
Summary: the Council took eight weeks too long to issue Mrs M’s daughter G’s Education, Health and Care (EHC) Plan. The Council issued the Plan without advice from an Occupational Therapist (OT) so the Plan was, in fact, incomplete. The Council refused Mrs M’s request for a specialist OT assessment. The reason the Council gave was invalid. This calls the Council’s decision into question. We do not uphold Mrs M’s complaint the Council refused to make interim provision before it issued the Plan, but we recommend the Council apologises for the delay and reconsiders Mrs M’s request for a specialist OT assessment.
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Understanding Care (Warwickshire) Limited (23 020 187)
Statement Upheld Domiciliary care 18-Dec-2024
Summary: Mr X complains Unique Senior Care - Warwickshire failed to give proper notice that his relative’s usual care workers would be away, preventing them from making alternative arrangements, and failed to provide appropriate care until she moved to a care home in November 2023. The care provider is unable to evidence having met all the relative’s needs. This resulted in avoidable distress to her. The care provider needs to apologise to Mr X and make a symbolic payment to his relative.
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Sheffield City Council (23 020 598)
Statement Upheld Council tax 18-Dec-2024
Summary: Ms X complained the Council pursued historic council tax debts without providing a clear explanation or following correct procedures. She said the Council seeking to recover a debt after a long period affected her wellbeing and financial circumstances. We have found the Council at fault for administrative errors which contributed to the delay and led to the avoidable involvement of enforcement agents. This caused Ms X avoidable uncertainty and distress. We have made recommendations for the Council to remedy Ms X’s unaddressed injustice.