Decision search
Your search has 55054 results
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London Borough of Enfield (25 005 904)
Statement Upheld Council tax 22-Jul-2025
Summary: We will not investigate this complaint about Council tax liability because the matter has been remedied.
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Royal Borough of Kensington & Chelsea (25 007 127)
Statement Closed after initial enquiries Leisure and culture 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the information on the Council’s website about a community venue. This is because an investigation would be unable to achieve the outcome he wants.
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City of Bradford Metropolitan District Council (25 007 232)
Statement Closed after initial enquiries Other 22-Jul-2025
Summary: We will not investigate this complaint about how the Council has dealt with a complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault by the Council.
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Royal Borough of Greenwich (25 007 641)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2025
Summary: We will not investigate this complaint about a moving traffic penalty charge notice as Miss X could have challenged it by an appeal to a tribunal, and we cannot achieve the outcome she seeks.
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Luton Borough Council (25 008 102)
Statement Closed after initial enquiries Other 22-Jul-2025
Summary: We cannot investigate Miss B’s complaint that after renovating a property, Council contractors left building materials which were later used to damage her vehicle. This is because we cannot investigate complaints about the management of social housing by a council as a social landlord.
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Cheshire East Council (24 019 906)
Statement Upheld Planning applications 22-Jul-2025
Summary: Mr X complained the Council gave incorrect advice to submit a discharge of condition application in order to agree the methodology for a heritage report required under a planning condition. The Council gave incorrect advice meaning Mr X incurred avoidable expenses and caused delay. The Council agrees to reimburse the application fee as well as making a symbolic payment to acknowledge his frustration.
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London Borough of Redbridge (24 020 172)
Statement Upheld Disabled children 22-Jul-2025
Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
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London Borough of Waltham Forest (24 022 533)
Statement Upheld Private housing 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. The Council has apologised and offered to pay him £100 for its delay in making a payment to his landlord and this is sufficient to remedy any injustice caused. There is insufficient evidence of fault in the way the Council considered whether to revoke his landlord’s licence to justify our involvement.
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Shropshire Council (24 022 647)
Statement Closed after initial enquiries Disabled facilities grants 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about faults with a lift installed in his home because there is insufficient evidence of fault by the Council, or its contractor, to justify our involvement.
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Norfolk County Council (24 023 398)
Statement Closed after initial enquiries Assessment and care plan 22-Jul-2025
Summary: We will not investigate this complaint about the outcome of the Council’s care needs assessment. There is not enough evidence of fault in how the Council completed its assessment to justify our involvement. In any event, the Council is currently completing a review of that assessment. Further investigation by the Ombudsman would not lead to a different outcome.