Decision search
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Walsall Metropolitan Borough Council (25 010 452)
Statement Upheld Charging 07-Apr-2026
Summary: Mrs X complained about the financial assessment carried out by the Council for her father Mr Z. She says the Council did not send her the assessment or invoices to her address. She is also unhappy with the complaint handling and debt collection carried out by the Council. She reports the complaint caused her father distress and anxiety. We found the Council at fault, which caused Mr Z injustice. The Council should make payment and apologise to both Mrs X and Mr Z.
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St Helens Metropolitan Borough Council (25 010 610)
Statement Upheld Special educational needs 07-Apr-2026
Summary: Mrs X complained the Council did not carry out a new Educational Psychologist assessment for her child and did not make a timely decision after an annual review of their Education, Health and Care Plan. We found the Council at fault for delays, not acting within statutory timeframes, with poor communication and complaint handling. This caused significant frustration, distress and denied Mrs X her appeal rights. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Stockport Metropolitan Borough Council (25 012 214)
Statement Closed after initial enquiries Special educational needs 07-Apr-2026
Summary: We cannot investigate Miss X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. Miss X has appealed to a tribunal which places the complaint outside our jurisdiction.
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Isle of Wight Council (25 012 346)
Statement Not upheld Other 07-Apr-2026
Summary: We have not investigated this complaint, that the Council has failed to maintain an effective coroner’s service. This is because we do not have the legal jurisdiction to investigate the core substantive issue, a delay by the coroner in holding an inquest.
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City of Doncaster Council (25 014 924)
Statement Closed after initial enquiries Direct payments 07-Apr-2026
Summary: We will not investigate this complaint about use of a pre-paid card for adult social care costs. Whether there was any fault by the Council in earlier explanations of the use of the card, does not change the outcome. Mr D has spent money from the card for items other than his wife’s care support and is responsible to repay those public funds.
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Coventry City Council (25 015 881)
Statement Closed after initial enquiries Other 07-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s cleaning and decluttering of Mr Y’s property. This is because the Council has already taken, or offered to take, suitable action to remedy the issues raised. There is nothing further we would add or recommend were we to also investigate and so it does not warrant a further investigation by this office.
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Lancashire County Council (25 016 201)
Statement Closed after initial enquiries Street furniture and lighting 07-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s response to flags appearing in public spaces. Any injustice is not significant enough to warrant us investigating and we could not achieve what Ms X wants.
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London Borough of Barking & Dagenham (25 016 355)
Statement Upheld Charging 07-Apr-2026
Summary: We will not investigate this complaint about Mr Y’s charges for care. The Council has already provided a suitable remedy to recognise the injustice caused by fault, and we could not achieve a more meaningful outcome by investigating the matter further.
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London Borough of Croydon (25 016 611)
Statement Upheld Other 07-Apr-2026
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s children and its communication with him. This is because the Council has agreed to resolve the complaint early by completing the statutory children’s complaint procedure.
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Nottinghamshire County Council (25 017 095)
Statement Closed after initial enquiries Special educational needs 07-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s failure to deliver special educational provision. Part of the complaint is late and there are no good reasons for us to exercise discretion to consider it now. We cannot investigate the rest of the complaint because Ms X used her right of appeal to the Tribunal and therefore it is outside our jurisdiction.