Decision search
Your search has 55054 results
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Broxtowe Borough Council (25 007 698)
Statement Closed after initial enquiries Homelessness 20-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to end the relief duty after she refused an offer of housing because Ms X has appeal rights, which are reasonable for her to exercise. In any case, there is insufficient evidence of fault in the Council’s decision-making to justify our involvement.
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Kent County Council (25 008 494)
Statement Closed after initial enquiries Special educational needs 20-Nov-2025
Summary: We will not investigate this complaint about the way the Council assessed Mr X’s child’s special educational needs in issuing an Education Health and care Plan. Mr X used his right of appeal to a Tribunal and the matters he complains of are ancillary to that appeal.
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Peterborough City Council (25 015 102)
Statement Upheld Other 20-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision on modifications to a property. This is because Mr X complained about this under the three stage children’s act complaint procedures and the Council has not completed all three stages of that procedure. It would now be reasonable for Mr X to complete that procedure. Nor will we investigate the delays in the Council’s consideration of the complaint under that procedure, because we are satisfied the Council has agreed to provide an appropriate remedy for Mr X’s injustice caused by delays.
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South Cambridgeshire District Council (25 016 419)
Statement Closed after initial enquiries Other 20-Nov-2025
Summary: We will not investigate this complaint about Council’s handling of Ms X’s personal data. This is because this is a matter best dealt with by the Information Commissioner’s Office.
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London Borough of Brent (25 016 987)
Statement Closed after initial enquiries Other 20-Nov-2025
Summary: We cannot investigate Miss B’s complaint that her home has been damaged due to the Council’s failure to maintain one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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London Borough of Hackney (25 012 469)
Statement Closed after initial enquiries School admissions 20-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of an application for a school place. This is because there is not enough evidence of fault.
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London Borough of Brent (25 013 024)
Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025
Summary: We will not investigate Ms X’s complaint about the evidence the Council relied on to issue two PCNs. Ms X has already paid for the PCNs thereby accepting liability. There is insufficient fault in the process to warrant an investigation by the Ombudsman.
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Transport for London (25 013 206)
Statement Closed after initial enquiries Traffic management 20-Nov-2025
Summary: We will not investigate this complaint about TfL’s decision to serve Mrs X with a penalty charge notice. This is because she had right of appeal to the London Tribunals, and she has used it.
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Leeds City Council (25 013 535)
Statement Closed after initial enquiries Private housing 20-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to act on her emails regarding issues with her landlord. Miss X sent her emails to the wrong address, and once the Council received them, it responded. There is no evidence of fault by the Council.
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North Northamptonshire Council (25 018 132)
Statement Closed after initial enquiries Planning applications 20-Nov-2025
Summary: We cannot investigate this complaint about a planning enforcement matter because it has been made by a parish council. We cannot investigate complaints made by public bodies such as parish councils.