Other


Recent statements in this category are shown below:

  • Birmingham Community Healthcare NHS Trust (23 011 228a)

    Statement Closed after initial enquiries Other 11-Jan-2024

    Summary: We will not investigate Mrs X’s complaint about Birmingham Childrens Trust’s decision to carry out Section 47 enquiries following two strategy discussions. We are unlikely to achieve a different outcome for her.

  • NHS Greater Manchester ICB (23 009 044a)

    Statement Closed after initial enquiries Other 29-Nov-2023

    Summary: We will not investigate Miss X’s complaint about a Council’s handling of Deprivation of Liberty Safeguards. This is because there is no evidence of significant injustice to Miss X or her late mother to warrant an Ombudsman investigation.

  • Local Care Direct (22 017 101b)

    Statement Not upheld Other 07-Nov-2023

    Summary: A Council accepted several failings in the care one of its Care Home’s provided to an elderly resident. We found that the Council did not acknowledge the impact these failings had on the resident and her family. We did not find any fault in the care provided by a GP practice or an out of hours GP service. We recommend the Council takes steps to ensure improvements have been made to prevent recurrences.

  • NHS Lincolnshire ICB (22 013 830b)

    Statement Not upheld Other 14-Sep-2023

    Summary: We found fault by the Council, Hospital Trust and Community Trust with regards to the information they provided to Mr X and Mrs Y regarding available care and support services in the area. We also found fault by these organisations concerning their handling of Mr X’s complaint. They will apologise to Mr X and Mrs Y and take action to ensure appropriate information is available to people as part of the hospital discharge process.

  • Greater Manchester Mental Health NHS Foundation Trust (23 002 827a)

    Statement Closed after initial enquiries Other 22-Aug-2023

    Summary: The Ombudsmen will not investigate Ms D’s complaint that the Council and Trust held inaccurate information about her. This is because the Information Commissioner is the appropriate organisation to consider her complaint about records.

  • University Hospitals Birmingham NHS Foundation Trust (22 014 029a)

    Statement Closed after initial enquiries Other 09-Aug-2023

    Summary: Miss A complains about her mother’s discharge to a Care Centre from hospital. We will not investigate Miss A’s complaint because we can see no indications of fault by the organisations and could not add to the information the organisations already shared with Miss A.

  • University Hospitals Birmingham NHS Foundation Trust (22 014 029b)

    Statement Closed after initial enquiries Other 09-Aug-2023

    Summary: Miss A complains about her mother’s discharge to a Care Centre from hospital. We will not investigate Miss A’s complaint because we can see no indications of fault by the organisations and could not add to the information the organisations already shared with Miss A.

  • NHS Somerset Integrated Care Board (23 000 115c)

    Statement Closed after initial enquiries Other 25-Jun-2023

    Summary: Mr C complains about the care provided to his father when blood tests showed his blood was clotting too slowly. We will not investigate Mr C’s complaint. It is unlikely we could add to the information the organisations have already shared with Mr C. An investigation is also unlikely to find the organisations actions caused a significant injustice.

  • NHS Northamptonshire ICB (22 018 059a)

    Statement Closed after initial enquiries Other 12-Jun-2023

    Summary: The Local Government and Social Care Ombudsman (LGSCO) will not investigate Mr X’s complaints about the actions of the Council, school and two NHS organisations. The Council has not yet had the opportunity to investigate and respond to most of the complaints about its actions. The Ombudsman cannot investigate the school complaints. Another Ombudsman is better placed to consider the complaints about the NHS organisations.

  • Hadfield House (22 009 724b)

    Statement Upheld Other 26-Apr-2023

    Summary: There was fault in the way the care home made decisions to assist Mrs C after she had a fall. The Council and the ICB which funded the care have agreed to apologise to Mrs C, pay her a symbolic financial remedy and remind the care home of its duties.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings