Recent statements in this category are shown below:
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Norfolk & Suffolk NHS Foundation Trust (25 025 745a)
Statement Closed after initial enquiries Other 29-Apr-2026
Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.
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NHS Suffolk & North East Essex ICB (25 025 745b)
Statement Closed after initial enquiries Other 29-Apr-2026
Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.
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Statement Not upheld Other 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
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Dorset Healthcare University NHS Foundation Trust (25 005 600a)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: Mr C complains the Council and Trust have failed to provide him with information about safeguarding allegations made against him. We will not investigate this complaint as there is not enough evidence of fault.
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Dorset Healthcare University NHS Foundation Trust (25 005 600b)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: Mr C complains the Council and Trust have failed to provide him with information about safeguarding allegations made against him. We will not investigate this complaint as there is not enough evidence of fault.
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Livewell Southwest (25 016 806a)
Statement Closed after initial enquiries Other 10-Mar-2026
Summary: Mr X complains about delays by Plymouth City Council, Livewell Southwest and NHS Devon Integrated Care Board in relation to his request for backdated care payments. We have upheld Mr X’s complaint because the organisations have agreed to take appropriate actions to resolve matters.
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Statement Closed after initial enquiries Other 10-Mar-2026
Summary: Mr X complains about delays by Plymouth City Council, Livewell Southwest and NHS Devon Integrated Care Board in relation to his request for backdated care payments. We have upheld Mr X’s complaint because the organisations have agreed to take appropriate actions to resolve matters.
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Kent Community Health NHS Foundation Trust (25 006 254a)
Statement Closed after initial enquiries Other 23-Dec-2025
Summary: Representatives for the late Mrs X complained that she did not receive the care and support she should have in a short-term residential care unit operated by Kent County Council and Kent Community Health NHS Foundation Trust. We decided not to investigate the complaint. Mrs X has died, so an investigation would not achieve a remedy for her.
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NHS Cheshire and Merseyside ICB (24 017 538a)
Statement Upheld Other 06-Oct-2025
Summary: Miss X complains about the way Halton Borough Council, NHS Cheshire and Merseyside ICB and Sense managed her son, Mr X’s, specialist care package. We found fault by Sense in relation to communication. We found fault in the ICB’s complaint handling. As a result, Mr X and Miss X have been caused distress, frustration and uncertainty. The ICB and Sense have agreed to apologise to Mr X and Miss X. Sense will also pay a financial remedy.
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NHS North East & North Cumbria Integrated Care Board (23 006 504a)
Statement Upheld Other 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.