South Tyneside Health Collaboration (23 007 816a)

Statement Closed after initial enquiries Other 23-Jun-2024

Summary: Mrs D complains about the way the Council and the Health Collaboration dealt with her when she complained about care provided to her late mother. We will not investigate this complaint because both organisations have already admitted fault in how they dealt with Mrs D and apologised. The Health Collaboration has also made changes to ensure these faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.

Maria Mallaband Care Group Ltd (23 014 133a)

Statement Closed after initial enquiries Other 20-May-2024

Summary: Mrs X complained about the treatment and care provided to her late grandmother, Mrs Y while she was living in a nursing home. We will not investigate Mrs X’s complaint because it is unlikely we could add to the responses she has already received from the organisations she complains about.

The Newcastle Upon Tyne Hospitals NHS Foundation Trust (23 017 939a)

Statement Closed after initial enquiries Other 19-May-2024

Summary: We will not investigate this complaint about child protection and safeguarding procedures. This is because there is insufficient evidence of fault in how the Council considered the complaint under the children’s statutory complaints procedure. The Trust has already taken action to remedy the complaint about its actions and investigation by us is unlikely to lead to a different outcome.

Highgate Care Services (23 006 503b)

Statement Upheld Other 23-Apr-2024

Summary: We investigated a complaint about the care provided to Mrs D’s late mother, Mrs E. We found fault with Bessingby Hall Care Home. It provided contradictory information in a meeting, did not keep accurate records, did not seek help from outside agencies and served notice on Mrs E without considering the impact. We recommended and the Care Home agreed to apologise to Mrs D, make service improvements and make a symbolic payment to remedy the injustice to Mrs D. We found no fault with the actions of the Council.

Amberley Care Home (23 014 843a)

Statement Closed after initial enquiries Other 23-Apr-2024

Summary: We will not investigate Miss X’s complaint about the care provided to her mother, Ms Y. This is because an investigation by the Ombudsmen would be unlikely to identify fault by the organisations involved in some aspects of Ms Y’s care. With regards to other parts of the Ms Y’s care, an investigation by the Ombudsmen would be unlikely to add anything to the investigations already carried out by the organisations Miss X is complaining about.

NHS Staffordshire and Stoke-On-Trent ICB (22 014 927a)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.

Midlands Partnership NHS Foundation Trust (22 014 927b)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.

Queensferry Court Care and Nursing Home (23 000 082b)

Statement Upheld Other 04-Mar-2024

Summary: Mr D complained about the care and support provided to his late mother, Mrs G, when she was discharged from hospital to a care home. We did not find fault by the Trust or the Council. There was fault in the way the Home recorded Mrs G’s weight and it failed to refer her for a continence assessment. The Home agreed to our recommendations to apologise to Mr D and Mr G and make symbolic payments.

Birmingham Community Healthcare NHS Trust (23 011 228a)

Statement Closed after initial enquiries Other 11-Jan-2024

Summary: We will not investigate Mrs X’s complaint about Birmingham Childrens Trust’s decision to carry out Section 47 enquiries following two strategy discussions. We are unlikely to achieve a different outcome for her.

NHS Greater Manchester ICB (23 009 044a)

Statement Closed after initial enquiries Other 29-Nov-2023

Summary: We will not investigate Miss X’s complaint about a Council’s handling of Deprivation of Liberty Safeguards. This is because there is no evidence of significant injustice to Miss X or her late mother to warrant an Ombudsman investigation.