Recent statements in this category are shown below:

  • NHS Devon CCG (19 006 761)

    Statement Not upheld Other 21-Jan-2020

    Summary: The Ombudsmen consider Livewell Southwest missed the opportunity to support Mrs K when her art therapy stopped because of staff sickness. This caused Mr and Mrs K distress which Livewell Southwest should put right. Also, Plymouth City Council should have properly considered Mrs K's respite request in May 2018. That caused Mrs K uncertainty. The Ombudsmen do not consider Livewell Southwest were at fault in the way it managed Mrs K's section 117 aftercare with a psychiatrist rather than a care coordinator.

  • Livewell Southwest (19 008 253)

    Statement Not upheld Other 16-Jan-2020

    Summary: The Ombudsmen found fault by the Council and Livewell Southwest with regards to their communication with the complainant about care charges. However, the Ombudsmen are satisfied this did not result in a significant injustice for the complainant.

  • NHS Devon CCG (18 018 157)

    Statement Not upheld Other 14-Jan-2020

    Summary: The Ombudsmen do not consider NHS Devon CCG's decision to stop Mr U's personal health budget for his section 117 aftercare was made with fault. Devon Partnership NHS Trust's assessment of Mr U's needs was robust and there was no fault in the way it decided a care agency could support his needs. Also, the Ombudsmen do not consider Devon Partnership NHS Trust were at fault for not providing Mr U with a care coordinator after March 2018.

  • Locala HomeCare Limited (18 002 031)

    Statement Upheld Other 06-Jan-2020

    Summary: Mr Z complains on behalf of his partner Miss X about poor care provided by a home care provider that was jointly funded by the Council and the NHS and about delay in resolving his concerns. The Ombudsmen have upheld the complaint. The Council and the care provider have agreed to apologise and provide financial redress to Miss X and Mr Z. They have also agreed to make service improvements. We have therefore completed our investigation.

  • Medway Community Healthcare CIC (18 017 295)

    Statement Not upheld Other 19-Dec-2019

    Summary: Mrs D complained about the care of her mother by a Trust, a Council and Community Healthcare Trust. We found some fault with the Community Healthcare Trust, however we consider it took sufficient action to remedy this and the fault did not cause the injustice Mrs D claims.

  • Haringey Clinical Commissioning Group (18 006 575)

    Statement Not upheld Other 17-Dec-2019

    Summary: The Ombudsmen do not agree Haringey Clinical Commissioning Group should have commissioned a day care centre to meet Q's needs during the holiday period. The Ombudsmen do not consider there was fault in the way London Borough of Haringey carried out Mr and Mrs P's carers assessments. However, it should have completed them when it was aware Q's care package would significantly change.

  • Great Ormond Street Childrens Hospital (18 009 716)

    Statement Not upheld Other 17-Dec-2019

    Summary: The Ombudsmen consider Great Ormond Street Hospital (GOSH) did not withhold evidence from a child protection conference. Rather, Central Bedfordshire Council (the Council) did not share GOSH's evidence at that conference. Also, the Council did not share the social worker's report with Mr G before the conference in line with the safeguarding policy, which caused him frustration. The Ombudsmen consider GOSH clearly communicated its safeguarding concerns to Mr G and did not misrepresent his son's feeding tubes coming out.

  • NHS Sheffield Clinical Commissioning Group (17 019 772)

    Statement Upheld Other 28-Nov-2019

    Summary: The Ombudsmen find fault with the Council and CCG for delays in reviewing and increasing support for the complainant, Mr C. This caused Mr C worry and uncertainty for a prolonged period. He is likely to have missed out on some care and support during this time. There was also an impact on Mr C's mother. The Council and CCG have agreed to take action to provide a remedy to Mr C and Mrs C.

  • NHS Lambeth Clinical Commissioning Group (17 005 393)

    Statement Upheld Other 25-Nov-2019

    Summary: Mrs B complains the Council delayed in assessing her needs and completed an inadequate assessment which did not properly reflect her needs. She says the Council recorded incorrect health information about her and the CCG delayed in completing a healthcare funding assessment. She says the faults caused her distress and left her out of pocket. The Ombudsmen found the Council failed to assess Mrs B promptly and this caused her uncertainty and distress. The CCG delayed its assessment and failed to calculate redress in line with government guidance and this left Mrs B out of pocket. The Council and the CCG acted to improve their processes and procedures. They have also agreed to the Ombudsmen's recommendations and will apologise to Mrs B and pay a financial remedy.

  • NHS Devon CCG (16 015 030)

    Statement Not upheld Other 20-Nov-2019

    Summary: The Ombudsmen found fault with the care provided to a woman with complex needs by several health and social care organisations. This included failure to arrange assessments and reviews, failures in transition planning and failure to make appropriate safeguarding referrals. This fault meant opportunities were missed to explore whether the woman had additional care needs. This also resulted in distress and uncertainty for her sister, who is pursuing the complaint on her behalf. The organisations concerned have agreed to take action to remedy the injustice to the complainants.