West London NHS Trust Headquarters (25 005 077a)

Statement Upheld Mental health services 09-Feb-2026

Summary: We find fault by West London NHS Trust and London Borough of Hammersmith and Fulham in terms of their delivery of aftercare services to which Mr X was entitled under section 117 of the Mental Health Act 1983. This fault caused Mr X uncertainty and distress. The Trust and Council will apologise to Mr X and the Trust will pay him a financial remedy. The Trust and Council will also ensure Mr X has an appropriate section 117 aftercare plan in place and an allocated care coordinator.

NHS North West London ICB (25 005 077b)

Statement Not upheld Mental health services 09-Feb-2026

Summary: We find fault by West London NHS Trust and London Borough of Hammersmith and Fulham in terms of their delivery of aftercare services to which Mr X was entitled under section 117 of the Mental Health Act 1983. This fault caused Mr X uncertainty and distress. The Trust and Council will apologise to Mr X and the Trust will pay him a financial remedy. The Trust and Council will also ensure Mr X has an appropriate section 117 aftercare plan in place and an allocated care coordinator.

NHS Cambridgeshire & Peterborough ICB (24 020 798a)

Statement Not upheld Mental health services 02-Feb-2026

Summary: We do not consider Peterborough City Council acted with fault when it arranged Mr D’s Section 117 aftercare from Availl Huntingdon. While the Council acted with fault when it communicated the end of that care package, it has remedied the injustice to Mr D and his father, Mr C. Also, Availl did not act with fault in the way it supported Mr D.

Availl Huntingdon (24 020 798b)

Statement Not upheld Mental health services 02-Feb-2026

Summary: We do not consider Peterborough City Council acted with fault when it arranged Mr D’s Section 117 aftercare from Availl Huntingdon. While the Council acted with fault when it communicated the end of that care package, it has remedied the injustice to Mr D and his father, Mr C. Also, Availl did not act with fault in the way it supported Mr D.

NHS Humber and North Yorkshire Integrated Care Board (ICB) (25 011 075a)

Statement Closed after initial enquiries Mental health services 23-Jan-2026

Summary: We will not investigate Ms X’s complaint that North Yorkshire Council and NHS Humber and North Yorkshire ICB failed to provide her with aftercare following her detention under the Mental Health Act in 2014. This is because a significant amount of time has passed since the events Ms X is complaining about occurred and it would have been reasonable for her to complain to us sooner. We will not investigate her complaint about the actions of an Approved Mental Health Practitioner as there is insufficient evidence of fault.

Greater Manchester Mental Health NHS Foundation Trust (25 005 166a)

Statement Upheld Mental health services 23-Dec-2025

Summary: Mr A complained that a care coordinator, working for an integrated mental health and social care service, failed to support his son to apply for Universal Credit. We have not found fault by either the responsible Council or NHS Trust. However, we have found fault in how both organisations responded to Mr A’s complaint. Neither would accept responsibility for it at first. Both organisations have agreed to apologise, take corrective action and make a financial payment to address the injustice this caused Mr A.

Sussex Partnership NHS Foundation Trust (23 020 868a)

Statement Upheld Mental health services 19-Dec-2025

Summary: Mrs X complains about the care and support provided to her daughter after her autism diagnosis. Based on current evidence I have found fault by the Trust and the Council. However, they have accepted this and provided a suitable remedy for most of the complaint. We have recommended the Trust apologises for distress caused by fault relating to a delayed referral for therapy. We have also recommended the Trust acts to ensure safeguards are in place to prevent similar fault in future.

Sussex Partnership NHS Foundation Trust (23 020 868b)

Statement Upheld Mental health services 19-Dec-2025

Summary: Mrs X complains about the care and support provided to her daughter after her autism diagnosis. Based on current evidence I have found fault by the Trust and the Council. However, they have accepted this and provided a suitable remedy for most of the complaint. We have recommended the Trust apologises for distress caused by fault relating to a delayed referral for therapy. We have also recommended the Trust acts to ensure safeguards are in place to prevent similar fault in future.

Sussex Partnership NHS Foundation Trust (25 003 522a)

Statement Closed after initial enquiries Mental health services 18-Dec-2025

Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.

West London NHS Trust Headquarters (24 006 242a)

Statement Not upheld Mental health services 18-Dec-2025

Summary: We found no fault with the care provided to Miss Y by London Borough of Hammersmith and Fulham, West London NHS Trust and North West London Integrated Care Board.