NHS North East London ICB (25 027 355a)

Statement Upheld Mental health services 28-Jul-2026

Summary: Ms C complains the London Borough of Tower Hamlets and NHS North East London ICB failed to pay her daughter’s, Ms D’s housing costs despite her eligibility under section 117 Mental Health Act 1983. Ms C also complains they failed to respond to her complaints properly. The Council is at fault for failing to pay Ms D’s housing costs. This caused her avoidable stress and inconvenience. To remedy the complaint the Council will make a symbolic payment and service improvements.

Mersey Care NHS Foundation Trust (FT) (24 020 644a)

Statement Closed after initial enquiries Mental health services 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

Mersey Care NHS Foundation Trust (FT) (24 020 644b)

Statement Closed after initial enquiries Mental health services 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

NHS Cheshire and Merseyside ICB (24 020 644c)

Statement Closed after initial enquiries Mental health services 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

NHS Cheshire and Merseyside ICB (24 020 644d)

Statement Closed after initial enquiries Mental health services 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

NHS West and North London ICB - North Central (25 019 995a)

Statement Closed after initial enquiries Mental health services 01-Jul-2026

Summary: Mrs X complains about her mother, Ms Y’s, residential care which is funded by the London Borough of Camden and NHS West and North London ICB. We will not consider Mrs X’s complaint at this time. There are ongoing proceedings in the Court of Protection in relation to key aspects of Ms Y’s care. It would not be appropriate for us to consider her complaint further until the Court's proceedings have concluded.

NHS Lancashire and South Cumbria ICB (24 022 487a)

Statement Not upheld Mental health services 21-Jun-2026

Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.

Lancashire and South Cumbria NHS Foundation Trust (24 022 487b)

Statement Not upheld Mental health services 21-Jun-2026

Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.

NHS Somerset Integrated Care Board (24 016 914a)

Statement Not upheld Mental health services 21-May-2026

Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.

Somerset NHS Foundation Trust - Musgrove Park Hospital (24 016 914b)

Statement Not upheld Mental health services 21-May-2026

Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.