NHS Central East ICB (25 026 410a)

Statement Not upheld Mental health services 29-Sep-2026

Summary: Mrs B complained that the organisations failed to provide a specialist chair for her father, Mr C, which he needed as part of his Section 117 aftercare, which is jointly funded by the Council and ICB. We have upheld Mrs B’s complaint about the Council, as the Council has proposed actions which resolve the outstanding issues.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust (25 017 278a)

Statement Upheld Mental health services 28-Sep-2026

Summary: Ms X complained that the organisations involved in care and support for Ms Y failed to share a crisis plan, did not recognise her symptoms or put the right support in place, and did not give enough time to remove her belongings when moving to a new care home. We found fault by the Trust for not exploring this issue further, leading to uncertainty for Ms Y and Ms X. The Trust has agreed to take action to remedy the injustice caused. We found no fault in the actions of the Care Provider, ICB, and Council.

NHS Hampshire and Isle of Wight ICB (25 017 278b)

Statement Not upheld Mental health services 28-Sep-2026

Summary: Ms X complained that the organisations involved in care and support for Ms Y failed to share a crisis plan, did not recognise her symptoms or put the right support in place, and did not give enough time to remove her belongings when moving to a new care home. We found fault by the Trust for not exploring this issue further, leading to uncertainty for Ms Y and Ms X. The Trust has agreed to take action to remedy the injustice caused. We found no fault in the actions of the Care Provider, ICB, and Council.

Emsworth House Care Home with Nursing (25 017 278c)

Statement Not upheld Mental health services 28-Sep-2026

Summary: Ms X complained that the organisations involved in care and support for Ms Y failed to share a crisis plan, did not recognise her symptoms or put the right support in place, and did not give enough time to remove her belongings when moving to a new care home. We found fault by the Trust for not exploring this issue further, leading to uncertainty for Ms Y and Ms X. The Trust has agreed to take action to remedy the injustice caused. We found no fault in the actions of the Care Provider, ICB, and Council.

NHS Derby & Derbyshire ICB (25 000 213a)

Statement Not upheld Mental health services 24-Sep-2026

Summary:Mrs A is a court appointed deputy for Miss B for property and financial affairs. Miss B is receiving section 117 aftercare from Derby City Council (the Council) and NHS Derby and Derbyshire Integrated Care Board (the ICB).

Coventry & Warwickshire Partnership NHS Trust (26 002 426a)

Statement Closed after initial enquiries Mental health services 21-Sep-2026

Summary: Mrs B complained that funding intended for her section 117 aftercare respite support was wrongly used to fund Personal Assistant hours instead. She also complained the organisations failed to review her support needs when required. She said she had suffered significant distress and frustration. We have decided to uphold Mrs B’s complaint. The organisations have agreed to take appropriate action to remedy the injustice caused to Mrs B.

NHS South West London ICB (25 005 281a)

Statement Upheld Mental health services 16-Aug-2026

Summary: Mrs D complained about NHS South West London Integrated Care Board’s (the ICB’s) and London Borough of Wandsworth Council’s (the Council’s) response to her son’s, J’s, deteriorating mental health before and after he was detained under the Mental Health Act. We find fault that the ICB did not attempt to arrange a Care and Treatment Review earlier. And we also find fault that the ICB and the Council failed to fully assess J’s needs before deciding which elements of support they were responsible for providing. These faults caused Mrs D stress and frustration and left her with uncertainty about whether J missed out on opportunities to benefit from different support. The ICB and the Council have agreed to actions to address the injustice.

NHS West Yorkshire ICB - Wakefield District (25 000 513a)

Statement Upheld Mental health services 04-Aug-2026

Summary: Miss A complained about how Calderdale Metropolitan Borough Council and NHS West Yorkshire Integrated Care Board handled her grandmother, Mrs B’s care at home. Miss A said the lack of support from both organisations led to inadequate care for Mrs B and distress for the family. We found fault with some aspects of the organisations’ handling of the situation and their agreed to our recommendations to remedy the matter.

Cambridgeshire and Peterborough NHS Foundation Trust (25 030 727a)

Statement Closed after initial enquiries Mental health services 30-Jul-2026

Summary: We will not investigate Ms X’s complaint about a Mental Health Act Assessment undertaken by Cambridgeshire County Council and Cambridgeshire and Peterborough NHS Foundation Trust. This is because Ms X became aware of the matters she is complaining about more than 12 months before she approached us and her complaint is now late.

South West London & St. Georges Mental Health NHS Trust (25 029 186a)

Statement Closed after initial enquiries Mental health services 29-Jul-2026

Summary: Mr X complained that London Borough of Sutton (the Council), NHS South West London ICB (the ICB), and South West London and St George’s Mental Health NHS Trust (the Trust) failed to cover the costs of Ms Y’s prescriptions as part of Section 117 aftercare. We have upheld Mr X’s complaint about the ICB, because the ICB has agreed to take appropriate action to resolve matters. We will not investigate the complaint about the Council and the Trust as the ICB has accepted the delay.