Mental health services


Recent statements in this category are shown below:

  • Greater Manchester Mental Health NHS Foundation Trust (17 015 792)

    Statement Not upheld Mental health services 16-Apr-2019

    Summary: Miss A complained about a Practice, Trust and Council in relation to a mental health referral. The Ombudsmen do not uphold the complaint as they have not found fault by the bodies complained about.

  • North Staffordshire Combined Health Care NHS Trust (18 003 499)

    Statement Not upheld Mental health services 27-Mar-2019

    Summary: Mrs X complained the Council and Trust failed to ensure the support set out in her son, B's, Education, Health and Care Plan during the 2017-18 school year was provided. She also complained the Council failed to involve her in planning the help B needed. The Council was at fault when it twice failed to issue the NHS Clinical Commissioning Group with a copy of B's Plan. However, B did not suffer an injustice because he received the Occupational Therapy specified in his assessment of his needs. The Council was also at fault when it included support in B's Plan which it did not consider B needed, took too long to issue B's amended final Plan and incorrectly advised Mrs X that it could not consider her complaint. However, these faults did not cause Mrs X or B a significant injustice. There was no fault in the Trust's actions.

  • Cambridgeshire and Peterborough NHS Foundation Trust (17 010 333)

    Statement Not upheld Mental health services 25-Mar-2019

    Summary: Cambridge County Council and Cambridge & Peterborough Clinical Commissioning Group worked together as the Cambridgeshire Learning Disability Partnership (the LDP). The Ombudsmen consider they were at fault for the lack of support for Mr Y's needs between March and September 2016. Care providers did not meet Mr Y's needs, which led him to gain a significant amount of weight, and caused Mrs X distress. Mrs X also suffered a financial impact at having to buy her son new clothes. The Ombudsmen consider the LDP should have done more when Mr Y refused to engage in the mental capacity assessment to decide his future accommodation. This fault has caused uncertainty and distress to Mrs X and Mr Y.

  • South London and Maudsley NHS Foundation Trust (18 004 313)

    Statement Not upheld Mental health services 18-Mar-2019

    Summary: The Ombudsmen find no fault with the care and support provided by a Council, Trust and CCG to meet the complainant's health and social care needs. Similarly, the Ombudsmen find no fault with the Council's handling of the complainant's homelessness applications.

  • NHS Lambeth Clinical Commissioning Group (18 004 313)

    Statement Not upheld Mental health services 18-Mar-2019

    Summary: The Ombudsmen find no fault with the care and support provided by a Council, Trust and CCG to meet the complainant's health and social care needs. Similarly, the Ombudsmen find no fault with the Council's handling of the complainant's homelessness applications.

  • Pennine Care NHS Foundation Trust (17 016 427)

    Statement Not upheld Mental health services 13-Mar-2019

    Summary: The Ombudsmen found that NHS and social care organisations provided appropriate care to an elderly patient over several months in 2016. There is evidence of appropriate assessments and actions in line with relevant guidance.

  • Kent & Medway NHS & Social Care Partnership Trust (16 015 734)

    Statement Upheld Mental health services 07-Mar-2019

    Summary: Miss D complains about care and treatment of her father, Mr D, by two NHS Trusts while he was in hospital. She also complains about the way the Council assessed and provided for Mr D's social care needs. The Ombudsmen have upheld parts of Miss D's complaints and made recommendations for service improvements. The Council and NHS Trusts agree to the recommendations, so the Ombudsmen have completed their investigation.

  • Tees, Esk and Wear Valleys NHS Foundation Trust (17 017 102)

    Statement Not upheld Mental health services 19-Feb-2019

    Summary: The Ombudsmen find no fault in the way organisations supported a man entitled to section 117 aftercare. There is evidence that suitable professionals have kept them man's support under review and appropriately involved him in the care planning process.

  • Willow Tree House (17 017 102)

    Statement Not upheld Mental health services 19-Feb-2019

    Summary: The Ombudsmen find no fault in the way organisations supported a man entitled to section 117 aftercare. There is evidence that suitable professionals have kept them man's support under review and appropriately involved him in the care planning process.

  • Vale Of York Clinical Commissioning Group (17 017 102)

    Statement Not upheld Mental health services 19-Feb-2019

    Summary: The Ombudsmen find no fault in the way organisations supported a man entitled to section 117 aftercare. There is evidence that suitable professionals have kept them man's support under review and appropriately involved him in the care planning process.