NHS West and North London ICB - North Central (25 019 995a)

Statement Closed after initial enquiries Mental health services 01-Jul-2026

Summary: Mrs X complains about her mother, Ms Y’s, residential care which is funded by the London Borough of Camden and NHS West and North London ICB. We will not consider Mrs X’s complaint at this time. There are ongoing proceedings in the Court of Protection in relation to key aspects of Ms Y’s care. It would not be appropriate for us to consider her complaint further until the Court's proceedings have concluded.

NHS Lancashire and South Cumbria ICB (24 022 487a)

Statement Not upheld Mental health services 21-Jun-2026

Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.

Lancashire and South Cumbria NHS Foundation Trust (24 022 487b)

Statement Not upheld Mental health services 21-Jun-2026

Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.

NHS Somerset Integrated Care Board (24 016 914a)

Statement Not upheld Mental health services 21-May-2026

Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.

Somerset NHS Foundation Trust - Musgrove Park Hospital (24 016 914b)

Statement Not upheld Mental health services 21-May-2026

Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.

NHS North Central London ICB (25 019 236a)

Statement Closed after initial enquiries Mental health services 18-May-2026

Summary: We will not investigate these complaints relating to assessments of a person’s entitlement to s117 funding. Some of the issues were considered by a previous investigation. The Council and the ICB will undertake a new review which will provide a suitable remedy to other issues. And, it is unlikely an investigation would find a significant outstanding injustice in relation to the remaining issues.

NHS Surrey and Sussex ICB - Surrey (25 016 444a)

Statement Closed after initial enquiries Mental health services 13-May-2026

Summary: Mr X complains that a Council and Integrated Care Board did not fund his father’s accommodation under section 117 of the Mental Health Act. Mr X said this led to a financial impact for his father and distress for Mr X in pursuing the complaint. We will not investigate this complaint as the Council has repaid the accommodation fees and it would not be proportionate to investigate the time and trouble for Mr X.

Oxleas NHS Foundation Trust (25 015 286a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

Oxleas NHS Foundation Trust (25 015 286b)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

NHS Nottingham and Nottinghamshire ICB (25 026 652a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: Ms C complains about her father’s discharge from hospital into a care home. Ms C complains the discharge occurred without her knowledge, provided inadequate care, and was too far away. We will not investigate this complaint as the issues date back to 2023 and are too long ago to properly investigate.