Mental health services


Recent statements in this category are shown below:

  • Vale Of York Clinical Commissioning Group (17 017 102)

    Statement Not upheld Mental health services 19-Feb-2019

    Summary: The Ombudsmen find no fault in the way organisations supported a man entitled to section 117 aftercare. There is evidence that suitable professionals have kept them man's support under review and appropriately involved him in the care planning process.

  • Willow Tree House (17 017 102)

    Statement Not upheld Mental health services 19-Feb-2019

    Summary: The Ombudsmen find no fault in the way organisations supported a man entitled to section 117 aftercare. There is evidence that suitable professionals have kept them man's support under review and appropriately involved him in the care planning process.

  • Tees, Esk and Wear Valleys NHS Foundation Trust (17 017 102)

    Statement Not upheld Mental health services 19-Feb-2019

    Summary: The Ombudsmen find no fault in the way organisations supported a man entitled to section 117 aftercare. There is evidence that suitable professionals have kept them man's support under review and appropriately involved him in the care planning process.

  • Coventry & Warwickshire Partnership NHS Trust (17 013 442)

    Statement Upheld Mental health services 31-Jan-2019

    Summary: The Ombudsmen find fault in the way a Council, NHS Trust and private provider worked together when a specialist placement ended in an unplanned way. The provider did not keep others properly informed of the resident's deterioration, and the Council and Trust did not work together effectively to arrange alternative care in a timely way. This caused the young woman distress, and her parents stress. The organisations will apologise and provide symbolic financial payments to recognise this injustice. They will also take steps to learn from the case and prevent recurrences.

  • Sussex Partnership NHS Foundation Trust (17 007 063)

    Statement Not upheld Mental health services 31-Jan-2019

    Summary: The Ombudsmen found no fault by a Council, a Hospital Trust and a Mental Health Trust about health care and social care support they provided following an individual's hospital admissions in 2016. The Ombudsmen found the organisations accepted the individual's right as someone with mental capacity to refuse support. The Ombudsmen also found no fault by the Hospital Trust in relation to medication he was sent home with on discharge from hospital.

  • Devon Partnership NHS Trust (17 018 768)

    Statement Not upheld Mental health services 23-Jan-2019

    Summary: I consider Devon Partnership NHS Trust (the Trust) took the decision to discharge Miss A from the community mental health team without fault. I consider Devon County Council's (the Council) section 42 enquiry was flawed. It did not provide the Trust with timescales, and closed the enquiry before resolving any of the concerns.

  • Camden and Islington NHS Foundation Trust (18 006 895)

    Statement Not upheld Mental health services 18-Dec-2018

    Summary: The Ombudsmen find no fault in a mental health team's decision to discharge a patient back to his GP. The patient remains entitled to section 117 aftercare.

  • Waltham Forest Clinical Commissioning Group (18 006 895)

    Statement Not upheld Mental health services 18-Dec-2018

    Summary: The Ombudsmen find no fault in a mental health team's decision to discharge a patient back to his GP. The patient remains entitled to section 117 aftercare.

  • Sussex Partnership NHS Foundation Trust (16 015 553)

    Statement Not upheld Mental health services 30-Nov-2018

    Summary: The Ombudsmen found no fault by a Council, an NHS Trust and a Mental Health Trust about the care they arranged or provided to someone with Parkinson's Disease following several hospital admissions. The Ombudsmen found fault by a GP Practice in its assessment of a patient and in its recording about medication reviews. However, the faults did not cause the patient harm and there was no fault with the clinical care. The Ombudsmen made recommendations to the Practice to apologise to the patient's family for the distress caused by the faults and to review this case and make service improvements.

  • Surrey & Borders Partnership NHS Foundation Trust (18 001 292)

    Statement Upheld Mental health services 30-Oct-2018

    Summary: A man complained about mental health services provided to his son by the council and an NHS Trust. He complained about delays in assessments, about not receiving all the support services they wanted, and that staff encouraged his to move to independent housing which led to him being exploited and developing a drug addiction. We found that the Trust and Council failed to review his son's need for support when he moved, but we could not link this to the drug addiction or other matters. We found that there were delays with social care assessments and the provision of direct payments.

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