Surrey County Council (24 021 087)

Statement Upheld Mental health services 25-Nov-2025

Summary: Mr A has complained about a lack of aftercare planning by a Council, Integrated Care Board and a Mental Health Trust for his daughter, Miss B. Mr A said this led to deterioration in her mental health. We found fault with these organisations who have agreed to carry out our recommendations to remedy the injustice to Mr A and his daughter.

NHS Surrey Heartlands ICB (24 021 087b)

Statement Upheld Mental health services 25-Nov-2025

Summary: Mr A has complained about a lack of aftercare planning by a Council, Integrated Care Board and a Mental Health Trust for his daughter, Miss B. Mr A said this led to deterioration in her mental health. We found fault with these organisations who have agreed to carry out our recommendations to remedy the injustice to Mr A and his daughter.

NHS Somerset Integrated Care Board (25 005 190a)

Statement Closed after initial enquiries Mental health services 21-Nov-2025

Summary: Ms X complained about Somerset Council and Somerset Integrated Care Board’s care and support to her son, Mr Y, under Section 117 of the Mental Health Act in 2022 and 2023. We have decided we should not accept Ms X acting as Mr Y’s representative.

Northamptonshire Health Care NHS Foundation Trust (24 015 710a)

Statement Upheld Mental health services 20-Oct-2025

Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.

NHS Northamptonshire ICB (24 015 710b)

Statement Not upheld Mental health services 20-Oct-2025

Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.

Sussex Partnership NHS Foundation Trust (25 004 464a)

Statement Closed after initial enquiries Mental health services 16-Oct-2025

Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.

NHS South Yorkshire ICB (25 002 630a)

Statement Closed after initial enquiries Mental health services 08-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the support provided to his daughter, Mrs Y, by Sheffield City Council and NHS South Yorkshire Integrated Care Board. This is because we consider it unlikely an investigation could achieve anything further then Mr X has already achieved by pursuing a complaint with the Council.

Leicestershire Partnership NHS Trust (25 001 144a)

Statement Closed after initial enquiries Mental health services 29-Sep-2025

Summary: We will not investigate this complaint about a decision to detain Miss X under the Mental health Act. There was a tribunal available and this would have been the appropriate way to challenge this decision. We will not investigate the Council’s role in how it arranged the Mental Health Assessment or with how it looked after Miss X’s dog because there is insufficient evidence of fault.

Oxleas NHS Foundation Trust (24 005 064a)

Statement Upheld Mental health services 26-Aug-2025

Summary: Mrs H complained about the care provided to her son, Mr G, by London Borough of Bromley, NHS South East London Integrated Care Board and Oxleas NHS Foundation Trust. We found fault by these organisations for their handling of Mr G’s discharge from hospital. This caused Mr G and Mrs H distress and uncertainty. The organisations will act to put matters right and review their policies and procedures to prevent similar problems occurring in future.

NHS South East London ICB (24 005 064b)

Statement Upheld Mental health services 26-Aug-2025

Summary: Mrs H complained about the care provided to her son, Mr G, by London Borough of Bromley, NHS South East London Integrated Care Board and Oxleas NHS Foundation Trust. We found fault by these organisations for their handling of Mr G’s discharge from hospital. This caused Mr G and Mrs H distress and uncertainty. The organisations will act to put matters right and review their policies and procedures to prevent similar problems occurring in future.