NHS Herefordshire & Worcestershire ICB (25 001 748a)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

NHS Herefordshire & Worcestershire ICB (25 001 748b)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

University Hospital Bristol NHS Foundation Trust (25 001 748c)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

University Hospital Bristol NHS Foundation Trust (25 001 748d)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

Oxford University Hospitals NHS Trust (25 029 311a)

Statement Closed after initial enquiries Hospital acute services 30-Jul-2026

Summary: Mrs Y complained that items belonging to her late father, Mr X, were lost on the day he went into hospital from his care home. While we recognise the importance of the items to Mrs Y, we will not investigate her complaint because an investigation would be unlikely to add to the responses she has already received from the organisations.

Imperial College Healthcare NHS Trust (25 004 961a)

Statement Upheld Hospital acute services 09-Jul-2026

Summary: We found fault by the Council and Trust with regards to how they handled a child protection medical examination for Miss B. This caused Miss B and her mother, Mrs X, distress and confusion. The Council and Trust will apologise and take action to prevent similar problems occurring in future. They will also pay Miss B and Mrs X a symbolic remedy in recognition of the injustice caused to them.

Epsom and St Helier University Hospital NHS Trust (25 029 796a)

Statement Closed after initial enquiries Hospital acute services 06-Jul-2026

Summary: We will not investigate a complaint about the conduct of a conversation with a patient at their hospital bedside, or about discharge planning or complaint handling. It is unlikely an investigation would find a significant outstanding injustice related to these matters.

University Hospitals Plymouth NHS Trust (25 025 211a)

Statement Closed after initial enquiries Hospital acute services 29-Jun-2026

Summary:Mrs A raises complaints against Plymouth City Council (the Council) and University Hospitals Plymouth NHS Trust (the Trust). Livewell Southwest provide the adult social care function on behalf of the Council.

Stockport NHS Foundation Trust (25 015 124a)

Statement Not upheld Hospital acute services 28-Jun-2026

Summary: Mr B complained about the way an NHS Trust and a Council planned his mother’s, Mrs Z’s, discharge from hospital. We have not found fault in the way the organisations considered Mrs Z’s capacity or how they planned where she should be discharged to for further assessments. And we have not found fault in the way the Trust communicated with the placement about the equipment Mrs Z needed, or the way it communicated with the family about when Mrs Z would leave hospital.

Cambridge University Hospitals NHS Foundation Trust (25 023 516a)

Statement Closed after initial enquiries Hospital acute services 19-May-2026

Summary: We will not investigate Mrs X’s complaint about the care provided to her husband, Mr X, by Cambridgeshire County Council and Cambridge University Hospitals NHS Foundation Trust. This is because we consider it unlikely an investigation would find fault with the care these organisations provided to Mr X.