The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718a)

Statement Closed after initial enquiries Hospital acute services 01-Sep-2026

Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.

The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718b)

Statement Closed after initial enquiries Hospital acute services 01-Sep-2026

Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.

University Hospitals of Leicester NHS Trust (26 001 572b)

Statement Closed after initial enquiries Hospital acute services 25-Aug-2026

Summary: Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of fault which has not already been accepted by the organisations. Where fault has been accepted, it is unlikely we could add anything more. The Council did not investigate parts of Mrs A’s complaint through the formal complaints process. We uphold this part of her complaint because the Council should have investigated, it has now agreed to do so.

NHS Herefordshire & Worcestershire ICB (25 001 748a)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

NHS Herefordshire & Worcestershire ICB (25 001 748b)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

University Hospital Bristol NHS Foundation Trust (25 001 748c)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

University Hospital Bristol NHS Foundation Trust (25 001 748d)

Statement Closed after initial enquiries Hospital acute services 05-Aug-2026

Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.

Oxford University Hospitals NHS Trust (25 029 311a)

Statement Closed after initial enquiries Hospital acute services 30-Jul-2026

Summary: Mrs Y complained that items belonging to her late father, Mr X, were lost on the day he went into hospital from his care home. While we recognise the importance of the items to Mrs Y, we will not investigate her complaint because an investigation would be unlikely to add to the responses she has already received from the organisations.

Imperial College Healthcare NHS Trust (25 004 961a)

Statement Upheld Hospital acute services 09-Jul-2026

Summary: We found fault by the Council and Trust with regards to how they handled a child protection medical examination for Miss B. This caused Miss B and her mother, Mrs X, distress and confusion. The Council and Trust will apologise and take action to prevent similar problems occurring in future. They will also pay Miss B and Mrs X a symbolic remedy in recognition of the injustice caused to them.

Epsom and St Helier University Hospital NHS Trust (25 029 796a)

Statement Closed after initial enquiries Hospital acute services 06-Jul-2026

Summary: We will not investigate a complaint about the conduct of a conversation with a patient at their hospital bedside, or about discharge planning or complaint handling. It is unlikely an investigation would find a significant outstanding injustice related to these matters.