Recent statements in this category are shown below:
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Statement Upheld Hospital acute services 21-Sep-2025
Summary: Ms B complained an NHS Trust and a Council were wrong to decide her father was not eligible for reablement care when he left hospital. She also complained that they did not involve the family adequately in the discharge process. We have not found fault in how the organisations made their decisions or how they involved the family. However, we have found fault in how the organisations handled Ms B’s complaint. We have asked the Trust and the Council to apologise for the impact this had.
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Princess Alexandra Hospital NHS Trust (25 001 119a)
Statement Closed after initial enquiries Hospital acute services 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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Calderdale & Huddersfield NHS Foundation Trust (23 015 231a)
Statement Upheld Hospital acute services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
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Northern Lincolnshire & Goole NHS Foundation Trust - Scunthorpe General Hospital (24 019 958a)
Statement Closed after initial enquiries Hospital acute services 17-Aug-2025
Summary: Miss G is complaining about the care provided to her mother, Mrs H, by North Lincolnshire Council and Northern Lincolnshire and Goole NHS Foundation Trust in 2024. We will not investigate Miss G’s complaint. This is because an investigation by the Ombudsmen would be unlikely to add to the work the Trust has already undertaken to investigate Miss G’s concerns.
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Essex Partnership University Foundation Trust (24 022 531a)
Statement Closed after initial enquiries Hospital acute services 17-Aug-2025
Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.
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NHS Kent & Medway ICB (24 023 310a)
Statement Closed after initial enquiries Hospital acute services 15-Jul-2025
Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.
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University Hospitals of Leicester NHS Trust (24 001 324a)
Statement Upheld Hospital acute services 01-Jul-2025
Summary: Mrs X complained the NHS Trust and the Council discharged her father from hospital into an unsuitable care home. We found fault by the NHS Trust, but we could not say this would have led to a different outcome. The NHS Trust has already accepted the fault, but we recommended it apologises to Mrs X for the uncertainty caused. We did not find fault by the Council’s actions, but we did find fault with how it dealt with Mrs X’s complaint. We made recommendations to address this.
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NHS Bath and North East Somerset, Swindon and Wiltshire ICB (24 005 840a)
Statement Not upheld Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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Salisbury NHS Foundation Trust (24 005 840b)
Statement Closed after initial enquiries Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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Wiltshire Health and Care (24 005 840c)
Statement Upheld Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.