Hospital acute services


Recent statements in this category are shown below:

  • Western Sussex Hospitals NHS Foundation Trust (18 017 535)

    Statement Upheld Hospital acute services 30-Jan-2020

    Summary: Ms A has complained about a Trust and a Council in relation to a delay in discharging her father in law, Mr B, to a care home. The Ombudsmen find fault with the Trust in not making required referrals. However, we do not find fault in relation to the delay in diagnosis of dementia or the issuing of a behaviour warning. In addition, the Ombudsmen do not find fault with the Council in relation to a delay in finding suitable care homes, but it should have provided the family with a copy of Mr B's initial needs assessment.

  • Croydon Health Services NHS Trust (18 010 646)

    Statement Upheld Hospital acute services 22-Jan-2020

    Summary: The Ombudsmen found fault with a Hospital Trust's communication with a patient's family about discharge arrangements. However, there was no fault with the decisions to discharge the patient back to her own home or subsequently to a rehabilitation placement. The Ombudsmen also found fault by a Council not completing a carer visit for 15-hours after the patient returned home. This caused the patient and her family distress. The Council and the Trust have agreed to the Ombudsmen's recommendations to ensure learning is taken from the complaint and ensure the faults do not happen again. They will also apologise to the complainant for the distress caused by the faults identified.

  • Croydon Health Services NHS Trust (18 005 311)

    Statement Upheld Hospital acute services 02-Jan-2020

    Summary: The Ombudsmen found fault by the Council and Trust with regards to the care and support they provided to a woman with ongoing health needs following her discharge from hospital. The Council and Trust will apologise to the woman's daughter and pay a financial remedy in recognition of the impact of these events on her.

  • Croydon Health Services NHS Trust (18 005 311)

    Statement Upheld Hospital acute services 02-Jan-2020

    Summary: The Ombudsmen found fault by the Council and Trust with regards to the care and support they provided to a woman with ongoing health needs following her discharge from hospital. The Council and Trust will apologise to the woman's daughter and pay a financial remedy in recognition of the impact of these events on her.

  • Torbay and South Devon NHS Foundation Trust (19 004 170)

    Statement Not upheld Hospital acute services 03-Dec-2019

    Summary: The Ombudsmen find no fault in the care a Hospital Trust, Council-funded Care Home and GP Surgery provided to an older patient following hip surgery. The patient's hip became dislocated but, in view of the wider situation, there is no indication this was missed because of poor care.

  • Royal Devon & Exeter NHS Foundation Trust (16 015 030)

    Statement Not upheld Hospital acute services 20-Nov-2019

    Summary: The Ombudsmen found fault with the care provided to a woman with complex needs by several health and social care organisations. This included failure to arrange assessments and reviews, failures in transition planning and failure to make appropriate safeguarding referrals. This fault meant opportunities were missed to explore whether the woman had additional care needs. This also resulted in distress and uncertainty for her sister, who is pursuing the complaint on her behalf. The organisations concerned have agreed to take action to remedy the injustice to the complainants.

  • Torbay and South Devon NHS Foundation Trust (16 015 030)

    Statement Not upheld Hospital acute services 20-Nov-2019

    Summary: The Ombudsmen found fault with the care provided to a woman with complex needs by several health and social care organisations. This included failure to arrange assessments and reviews, failures in transition planning and failure to make appropriate safeguarding referrals. This fault meant opportunities were missed to explore whether the woman had additional care needs. This also resulted in distress and uncertainty for her sister, who is pursuing the complaint on her behalf. The organisations concerned have agreed to take action to remedy the injustice to the complainants.

  • Royal Free London NHS Foundation Trust (17 016 601)

    Statement Not upheld Hospital acute services 22-Oct-2019

    Summary: The Ombudsmen find a Council at fault for an avoidable delay in arranging a patient's discharge from hospital. As a result the patient did not get home and suffered avoidable frustration, as did her son and his wife. The Council agreed to provide an apology, a small payment to recognise the avoidable frustration, to repay any care contributions the patient should not have paid, and to take action to prevent recurrences.

  • Portsmouth Hospitals NHS Trust (18 013 778)

    Statement Upheld Hospital acute services 15-Oct-2019

    Summary: Mrs D complains about the care of her late mother-in-law by a care home and Trust. The Ombudsmen have found fault causing injustice. The Trust and Council have agreed to apologise and make payments to Mrs D.

  • Epsom and St Helier University Hospital NHS Trust (17 018 278)

    Statement Upheld Hospital acute services 19-Sep-2019

    Summary: The complainant, Mrs B, says communication between the London Borough of Sutton and Epsom and St Helier University Hospitals NHS Trust was poor when they dealt with her late husband's discharge from hospital. She also complained about the way Sutton Clinical Commissioning Group considered her husband's eligibility for healthcare funding. The Ombudsmen found communication between the Council and the Trust was satisfactory, but they failed to share copies of assessments with Mrs B. The Clinical Commissioning Group properly considered whether Mrs B's husband was eligible for healthcare funding but did not initially write to Mrs B with the outcome of its consideration. The authorities have agreed to the Ombudsmen's recommendations and will apologise to Mrs B, pay a financial remedy to acknowledge the injustice caused and remind their staff of the importance of sharing copies of assessments and outcome of decisions.