Recent statements in this category are shown below:
Statement Upheld Hospital acute services 29-Mar-2019
Summary: Ms P complained that a council and NHS Trust took too long to arrange her mother Mrs D's discharge from hospital and did not do so properly. Then, they were forced to accept a care home which was known to provide poor care. Mrs D was neglected and abused there. The council did not respond properly and closed its safeguarding investigation without good cause. The Ombudsmen find that the Council and Trust delayed the discharge, and did not properly consider possible options. They caused the family to believe they had to accept a placement they did not want, or Mrs D would be forced to leave hospital the next week. The council gave them incorrect information about care costs. The council did not properly ensure Mrs D was safe after an alleged assault. The council closed the safeguarding enquiry without investigating properly and ensuring others were safeguarded. The Ombudsmen recommend actions to address this.
Statement Not upheld Hospital acute services 28-Mar-2019
Summary: Mr B complains on behalf of his late great grandmother, Mrs C. He is unhappy with the care provided to her by a number of organisations which he says led to physical discomfort for her and distress for her family. There were some failings by the Council which it should apologise for and provide Mr B with details of how it will ensure these failings do not happen again. There were no failings by the other organisations involved in Mr B's complaint.
Statement Upheld Hospital acute services 25-Mar-2019
Summary: Ms B complained about poor communication between the Council and two NHS Trusts which led to a delay in her father, Mr D, receiving community rehabilitation when he was discharged from hospital after he had a stroke. The Ombudsmen found poor communication and conflicting information between the Council and the two NHS Trusts led to a delay of two months before Mr D received community rehabilitation. This is likely to have had an adverse impact on Mr D's wellbeing. The Council and the two NHS Trusts have agreed to the Ombudsmen's recommendations to act to improve their procedures, apologise to the complainant and her father and make a payment to acknowledge the injustice caused.
Statement Upheld Hospital acute services 07-Mar-2019
Summary: Miss D complains about care and treatment of her father, Mr D, by two NHS Trusts while he was in hospital. She also complains about the way the Council assessed and provided for Mr D's social care needs. The Ombudsmen have upheld parts of Miss D's complaints and made recommendations for service improvements. The Council and NHS Trusts agree to the recommendations, so the Ombudsmen have completed their investigation.
Statement Not upheld Hospital acute services 01-Feb-2019
Summary: Ms F complains on behalf of her father, Mr G, about a failed discharge from hospital followed by a prolonged stay in a care home. The Ombudsmen found fault with the Trust and the Council but they have taken appropriate action to remedy these faults.
Statement Not upheld Hospital acute services 31-Jan-2019
Summary: The Ombudsmen found no fault by a Council, a Hospital Trust and a Mental Health Trust about health care and social care support they provided following an individual's hospital admissions in 2016. The Ombudsmen found the organisations accepted the individual's right as someone with mental capacity to refuse support. The Ombudsmen also found no fault by the Hospital Trust in relation to medication he was sent home with on discharge from hospital.
Statement Upheld Hospital acute services 11-Jan-2019
Summary: A man complained that his mother was discharged from hospital unsafely by an NHS Trust and that the Council did not arrange a care package for her. He said as a result, his mother became very distressed and they had to arrange an urgent respite placement for her. The Ombudsmen find that there were failures with the NHS Trust's discharge planning but the Council did arrange a care package. The Trust has agreed to apologise and explain how it will avoid similar issues in future.
Statement Not upheld Hospital acute services 20-Dec-2018
Summary: The Ombudsmen found no fault with an NHS Trust about its decision to discharge an elderly man on two separate occasions. The Ombudsmen has not found fault with another NHS Trust's care at an integrated care unit. There was fault with a medication list sent with the patient on discharge, but the NHS Trust has already remedied this. The Ombudsmen found no fault with a Council's decision to arrange a placement in a residential care home, but there was fault with the Council's communication about care home fees. The Ombudsmen recommended actions for the Council to remedy the distress caused by the fault and improve its service.
Statement Upheld Hospital acute services 04-Dec-2018
Summary: Somerset County Council (the Council) should have completed a formal needs assessment of Ms B. There is no injustice as she would have most likely moved to a residential home regardless. I do not consider a nurse at Somerset Partnership NHS Foundation Trust (the Trust) was at fault for comments made to Mr A during a difficult conversation. However, she inaccurately noted he was threatening to staff, which caused him distress. Also, I consider a social worker wrongly told the nurse the Council could remove Mr A's power of attorney for welfare. This caused Mr A distress, as he held power of attorney for Ms B's finances.
Statement Not upheld Hospital acute services 21-Nov-2018
Summary: I do not consider there was any fault in the way the Trust and the Partnership Trust decided not to refer Y for an autism assessment in June 2016. This was despite a lack of formal commissioning of autism assessments at that time. However, I consider the Trust took too long to send Mrs X the write up of the June 2016 screening which caused her frustration.