Community hospital services


Recent statements in this category are shown below:

  • The Park Nursing Home (Sanctuary Care) (23 005 861a)

    Statement Upheld Community hospital services 01-Feb-2024

    Summary: We found fault with a nursing home regarding the standard of its record-keeping. This caused Ms Y distress and uncertainty. The nursing home will apologise for this and take action to prevent similar problems occurring in future. The nursing home will also make a symbolic payment in recognition of Ms Y’s distress.

  • Sirona Care & Health C.I.C. (23 009 326b)

    Statement Closed after initial enquiries Community hospital services 18-Jan-2024

    Summary: We will not investigate Mrs B’s complaint about the way her mother, Mrs C, was discharged from a rehabilitation unit, and about her admission to and the discharge from hospital. This is because we would be unlikely to add to the responses Mrs B has already received from the organisations.

  • Four Seasons Health Care (22 018 067a)

    Statement Upheld Community hospital services 15-Jan-2024

    Summary: Four Seasons Health Care and Sunderland City Council missed an opportunity to consider further support to reduce the risk of Mr Y falling. Four Seasons’ record keeping was not in line with the relevant guidance. It should also have considered Mr Y’s welfare when residents wandered into his room. Those faults caused Mrs X an injustice which the organisations have agreed to remedy.

  • Home Instead (23 001 596a)

    Statement Upheld Community hospital services 21-Dec-2023

    Summary: We uphold Mrs X’s complaint about the way the Care Provider responded to her concerns when her care visit times were changed. We found the Care Provider failed to properly consider Mrs X’s preferences. As a result, Mrs X was caused unnecessary frustration and upset. We recommend the Care Provider apologises to Mrs X and reviews its processes.

  • Manchester University NHS Foundation Trust (23 009 044b)

    Statement Closed after initial enquiries Community hospital services 29-Nov-2023

    Summary: We will not investigate Miss X’s complaint about a Council’s handling of Deprivation of Liberty Safeguards. This is because there is no evidence of significant injustice to Miss X or her late mother to warrant an Ombudsman investigation.

  • Northumbria Healthcare NHS Foundation Trust (23 001 230a)

    Statement Not upheld Community hospital services 27-Nov-2023

    Summary: We found fault by the Council as it delayed in arranging a multidisciplinary team meeting to reach a consensus on Miss Y’s care needs and how they should be met. The Council will now make a retrospective decision as to whether a profiling bed was an appropriate means of meeting Miss Y’s night-time care needs. We found no fault by a Trust that was also involved in Miss Y’s care.

  • Livewell Southwest (22 011 659a)

    Statement Not upheld Community hospital services 28-Jun-2023

    Summary: We investigated a complaint about the care provided to Mr D by Plymouth City Council and Livewell Southwest. We found no fault by either organisation.

  • Lakeview Health Care Ltd (23 000 462a)

    Statement Closed after initial enquiries Community hospital services 27-Jun-2023

    Summary: We will not investigate this complaint about the quality of

  • Wrightington, Wigan & Leigh Teaching Hospitals NHS Foundation Trust - Royal Albert Edward Infirmary (23 000 462b)

    Statement Closed after initial enquiries Community hospital services 27-Jun-2023

    Summary: We will not investigate this complaint about the quality of

  • Dorset Healthcare University NHS Foundation Trust (22 000 568b)

    Statement Not upheld Community hospital services 16-May-2023

    Summary: Mr B complained about a Hospital Trust’s decision to discharge his late father, Mr G, home from hospital in October 2020. He also complained about the community health and social care support provided to his father by a Community Trust and the Council. We did not find evidence of fault in the actions of the Community Trust. There was fault in the way the Hospital Trust and the Council dealt with Mr G’s discharge arrangements including how they considered the impact of the caring role on Mrs G, his wife. The Hospital Trust and the Council have agreed to our recommendations and will apologise to Mr B and Mrs G. They will also make a symbolic payment of £250 each to Mrs G to acknowledge the adverse impact the faults had on her.

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