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Community hospital services


Recent statements in this category are shown below:

  • Central London Community Healthcare NHS Trust (21 001 259)

    Statement Upheld Community hospital services 11-Apr-2022

    Summary: We found fault with the record keeping by the district nurses and the way they ordered dressings. We also found there was a lack of a multidisciplinary team approach to Mr B's care. We found the Council did not action its safeguarding enquiry immediately and it was not open and honest with Miss A during the complaints process. These faults caused avoidable distress and frustration to Miss A. We recommended an apology, service improvements and financial recompense to address this injustice.

  • Bornel Care (21 007 977)

    Statement Not upheld Community hospital services 01-Mar-2022

    Summary: We found no fault by the Council and Bornel Care with regards to the care they provided to Mr C, a young man with complex needs.

  • Black Country and West Birmingham Clinical Commissioning Group (20 007 956)

    Statement Not upheld Community hospital services 17-Feb-2022

    Summary: Miss X complained about problems with specialist equipment provided by the Council and NHS Clinical Commissioning Group. We have not upheld the complaint. We have now completed our investigation.

  • Northern Care Alliance NHS Foundation Trust (20 014 052)

    Statement Not upheld Community hospital services 07-Feb-2022

    Summary: Mr B and Mr C complain about the care their late mother Mrs D received from a Council-funded care home, from district nurses and from a mental health outreach team. They also complain the Council delayed re-assessing her needs. We found the Home failed to properly manage Mrs D's leg condition and her continence needs. The Home and Council delayed too long in arranging to re assess Mrs D's care needs. Mrs D is likely to have suffered preventable harm and distress due to these faults. The Council has agreed to apologise to Mr B and Mr C for the distress they have suffered, and to work with the Home to make service improvements. We did not find fault in Mrs D's care from the district nurses or mental health outreach team.

  • Gloucestershire Health and Care NHS Foundation Trust (20 007 614)

    Statement Upheld Community hospital services 16-Sep-2021

    Summary: Miss B and Mrs C complain about the care their late grandmother Mrs P received in a council-funded care home and from district nurses. Failings in Mrs P's care by the Home and district nurses led to her developing severe pressures ulcers in the last weeks of her life. The Council did not investigate key issues in the complaint. The organisations should apologise and make a payment to Miss B and Mrs C to acknowledge the distress they suffered. The Council should also ensure the Home makes service improvements.

  • Gloucestershire Health and Care NHS Foundation Trust (20 007 614)

    Statement Upheld Community hospital services 16-Sep-2021

    Summary: Miss B and Mrs C complain about the care their late grandmother Mrs P received in a council-funded care home and from district nurses. Failings in Mrs P's care by the Home and district nurses led to her developing severe pressures ulcers in the last weeks of her life. The Council did not investigate key issues in the complaint. The organisations should apologise and make a payment to Miss B and Mrs C to acknowledge the distress they suffered. The Council should also ensure the Home makes service improvements.

  • Orchid Care Home (20 011 171)

    Statement Upheld Community hospital services 18-Aug-2021

    Summary: Mrs B complained about information an NHS Trust provided to the Council's commissioned care home provider when her late father was discharged from hospital in December 2019. She complains a Surgery prescribed antibiotics but failed to send the prescription to the pharmacy. She also said the Home delayed in following up on the medication her father needed, and this contributed to his untimely death. We found the Trust at fault for poor record keeping when it dealt with the discharge, but it improved. Faults in the way the Surgery made an electronic request for medication and the Home's failure to take follow up action caused delay in the medication being received. The Surgery and the Home also missed an opportunity to report the incident to the Council so it could consider its safeguarding procedures. The authorities have agreed to our recommendations and the Council will monitor the Home to ensure it improves the way it records discharge information and it will provide safeguarding training if necessary. The Surgery will remind its staff of the importance of reporting safeguarding concerns to the Council when dealing with incidents relating to patient safety. The Home and the Surgery will apologise to Mrs B for the missed opportunity which contributed to doubt she has about the events which occurred.

  • Lancashire and South Cumbria NHS Foundation Trust (20 007 240)

    Statement Upheld Community hospital services 05-Aug-2021

    Summary: Meadowfield House Home for Older People and Lancashire and South Cumbria NHS Foundation Trust jointly contributed to Mrs Y's worsening pressure sore. That caused her pain and distress. They have agreed to apologise, make service improvements and pay a financial remedy to Mrs Y and her husband.

  • Guy's and St Thomas' NHS Foundation Trust (20 001 348)

    Statement Not upheld Community hospital services 11-May-2021

    Summary: The Ombudsmen have not found fault by a Council or an NHS Trust about their assessment or decision to discontinue parts of a reablement care package because the individual was unable to participate due to her dementia at that time. We have also not found fault with either organisation's complaint handling.

  • NHS Sheffield Clinical Commissioning Group (19 015 370)

    Statement Not upheld Community hospital services 08-Mar-2021

    Summary: The Ombudsmen find there was an extensive avoidable delay in the Council assessing two young adults' needs and producing a support plan for their care at home. This situation caused their mother significant avoidable stress which is an injustice. The Council has agreed to apologise, make a payment to recognise the injustice and to take steps to learn from the case and prevent recurrences.