Recent statements in this category are shown below:
Statement Not upheld Community hospital services 27-Sep-2019
Summary: The Ombudsmen find no fault by a Council and Clinical Commissioning Group in relation to the care and support they provided to a woman with complex care needs.
Statement Upheld Community hospital services 11-Apr-2019
Summary: Mrs Y complains about the social care provided to her father, Mr X. She also complains about elements of the community nursing care provided by the NHS Trust. The Ombudsmen found some of the home's actions caused injustice, which it will remedy with the actions listed at the end of this statement. The Ombudsmen finds some minor fault in the actions of the NHS Trust. However this did not, in our view, impact on Mr X.
Statement Not upheld Community hospital services 20-Mar-2019
Summary: There is no evidence of fault in the actions of Shropshire Council and Shropshire Community Health NHS Trust when Mr B was discharged from hospital to a care home. The Ombudsmen have not investigated the complaint that the Shrewsbury and Telford Hospital NHS Trust should have carried out a continuing care assessment as it is unlikely that they would find fault.
Statement Upheld Community hospital services 19-Feb-2019
Summary: I consider Cornwall Council (the Council) was at fault when it sent contradictory information to Mr X saying it would not issue an education, health and care (EHC) plan for Miss Y, and then saying it would issue one. Due to Miss Y's age, Mr X has lost the opportunity to appeal the Council's decision. Cornwall Partnership NHS Foundation Trust (the Trust) delayed carrying out blood tests and an ECG. This caused uncertainty to Mr X. Also, the Trust used the wrong sized feeding tube for Miss Y. This caused pain to Miss Y and distress to Mr X. Smile Together Dental CIC (the Dental Service) did not provide Miss Y with an appointment since September 2016. This caused frustration to Mr X. Also, the Council and Kernow Clinical Commissioning Group (the CCG) delayed providing responses to Mr X's complaints, and did not keep him updated during the complaint handling process. This compounded the distress he had already suffered. The Ombudsmen made recommendations to remedy the injustices.
Statement Not upheld Community hospital services 20-Dec-2018
Summary: The Ombudsmen found no fault with an NHS Trust about its decision to discharge an elderly man on two separate occasions. The Ombudsmen has not found fault with another NHS Trust's care at an integrated care unit. There was fault with a medication list sent with the patient on discharge, but the NHS Trust has already remedied this. The Ombudsmen found no fault with a Council's decision to arrange a placement in a residential care home, but there was fault with the Council's communication about care home fees. The Ombudsmen recommended actions for the Council to remedy the distress caused by the fault and improve its service.
Statement Not upheld Community hospital services 30-Nov-2018
Summary: The Ombudsmen found no fault by a Council, an NHS Trust and a Mental Health Trust about the care they arranged or provided to someone with Parkinson's Disease following several hospital admissions. The Ombudsmen found fault by a GP Practice in its assessment of a patient and in its recording about medication reviews. However, the faults did not cause the patient harm and there was no fault with the clinical care. The Ombudsmen made recommendations to the Practice to apologise to the patient's family for the distress caused by the faults and to review this case and make service improvements.
Statement Upheld Community hospital services 30-Jul-2018
Summary: The Ombudsmen find fault in an independent investigation the Council commissioned. It was not properly multi disciplinary and failed to provide a comprehensive response. The Council has agreed to commission a new investigation, to properly include and consider all the relevant health organisations.
Statement Upheld Community hospital services 04-Jul-2018
Summary: Oxleas NHS Foundation Trust should have made a referral to a community physiotherapist to assess Mrs Y. As a result, Mrs Y's mobility would have most likely improved sooner than it did. Also, its communication was fault, but has already remedied the distress the family suffered. London Borough of Bexley made it clear to Mrs Y that she would need to pay for her care on discharge, and this was not fault.
Statement Upheld Community hospital services 28-Mar-2018
Summary: Mrs X complains the organisations involved in this complaint did not do enough to diagnose her husband, Mr X's brain tumour. She also says the Council did not offer enough support for Mr X's social care needs. There is some evidence of fault in the actions of a matron employed by the Norfolk Trust as she failed to properly record how she assessed Mr X. However, this has not caused an injustice. There is no evidence of fault in the other parts of the complaint.
Statement Not upheld Community hospital services 17-Aug-2017
Summary: There is no fault in the actions of Dorset Healthcare University NHS Foundation Trust (DHC). It was not aware of Mr Y and made no decisions about his support needs. The Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust's (RBC) professional opinion was that Mr Y did not meet the criteria for intermediate care. There is no fault in its decision making. Mr Y did not meet the criteria for the Council's reablement service.