Bournemouth, Christchurch and Poole Council (24 022 796)

Statement Closed after initial enquiries Trees 05-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council not carrying out work on trees which are damaging her property. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Three Rivers District Council (25 007 300)

Statement Closed after initial enquiries Trees 05-Oct-2025

Summary: We will not investigate Mrs X’s complaint about overgrowing trees and bushes. This is because it is made late.

Luton Borough Council (25 005 761)

Statement Closed after initial enquiries Trees 01-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council not removing trees on land between his property and the highway, and not repairing his driveway crossover. The complaint on the Council’s initial 2019 agreement to remove the trees is late and there are no good reasons to investigate it now. There is not enough evidence of fault in the Council’s decision-making process when deciding not to now fell the trees to warrant investigation. An investigation of the driveway surfacing matter would not achieve a different outcome. It would not be unreasonable for Mr X to make a liability claim for any property damage from the trees to the Council’s insurer, then to court if required.

Surrey County Council (25 006 936)

Statement Closed after initial enquiries Trees 30-Sep-2025

Summary: We will not investigate this complaint about damage caused by Council trees as it is reasonable to expect Mr X to seek a remedy in court.

Kirklees Metropolitan Borough Council (25 012 818)

Statement Closed after initial enquiries Trees 29-Sep-2025

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a Council owned tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Transport for London (25 010 819)

Statement Closed after initial enquiries Trees 29-Sep-2025

Summary: We will not investigate this complaint about a damage claim as it reasonable to expect Mrs X to take court action for the compensation she seeks.

Kirklees Metropolitan Borough Council (25 009 839)

Statement Closed after initial enquiries Trees 28-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to prune trees. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.

Buckinghamshire Council (24 022 784)

Statement Upheld Trees 25-Sep-2025

Summary: Mr X complained about the Council’s failure to maintain a high hedge it owned behind his property. We found the Council did not apply the correct legislation or act according to its duties around high hedge complaints; this is fault. The faults caused Mr X frustration, time and trouble. The Council has agreed to apologise to Mr X, consider his concerns using the appropriate legislation, policy and guidance and review staff awareness around high hedge complaints.

Transport for London (25 005 299)

Statement Closed after initial enquiries Trees 21-Sep-2025

Summary: We will not investigate this complaint about a tree near the train network. This is because there is not enough evidence of fault to justify investigating.

Birmingham City Council (25 010 831)

Statement Closed after initial enquiries Trees 17-Sep-2025

Summary: We cannot investigate Miss B’s complaint that the Council is taking too long to cut back nuisance trees at her Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.