Surrey County Council (25 006 936)

Statement Closed after initial enquiries Trees 30-Sep-2025

Summary: We will not investigate this complaint about damage caused by Council trees as it is reasonable to expect Mr X to seek a remedy in court.

Transport for London (25 010 819)

Statement Closed after initial enquiries Trees 29-Sep-2025

Summary: We will not investigate this complaint about a damage claim as it reasonable to expect Mrs X to take court action for the compensation she seeks.

Kirklees Metropolitan Borough Council (25 012 818)

Statement Closed after initial enquiries Trees 29-Sep-2025

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a Council owned tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Kirklees Metropolitan Borough Council (25 009 839)

Statement Closed after initial enquiries Trees 28-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to prune trees. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.

Buckinghamshire Council (24 022 784)

Statement Upheld Trees 25-Sep-2025

Summary: Mr X complained about the Council’s failure to maintain a high hedge it owned behind his property. We found the Council did not apply the correct legislation or act according to its duties around high hedge complaints; this is fault. The faults caused Mr X frustration, time and trouble. The Council has agreed to apologise to Mr X, consider his concerns using the appropriate legislation, policy and guidance and review staff awareness around high hedge complaints.

Transport for London (25 005 299)

Statement Closed after initial enquiries Trees 21-Sep-2025

Summary: We will not investigate this complaint about a tree near the train network. This is because there is not enough evidence of fault to justify investigating.

Birmingham City Council (25 010 831)

Statement Closed after initial enquiries Trees 17-Sep-2025

Summary: We cannot investigate Miss B’s complaint that the Council is taking too long to cut back nuisance trees at her Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.

Peterborough City Council (25 012 109)

Statement Closed after initial enquiries Trees 16-Sep-2025

Summary: We will not investigate Mrs B’s complaint that Council-owned trees damaged her property. This is because it is reasonable for Mrs B to take the Council to court.

Maidstone Borough Council (25 008 315)

Statement Upheld Trees 14-Sep-2025

Summary: We will not investigate this complaint about the Council not progressing Mr X’s application for a Tree Preservation Order. This is because the Council has agreed to conduct a new assessment of the trees and this provides a suitable remedy for Mr X.

London Borough of Bromley (24 010 310)

Statement Upheld Trees 11-Sep-2025

Summary: Mr X complained about the Council’s decision to make a Tree Preservation Order permanent even after his objections. We found the Council was at fault for not properly considering Mr X's comments. This caused Mr X frustration and uncertainty about the Council’s decision making. We recommended the Council should apologise and pay Mr X £300 to remedy the injustice its actions caused him.