Recent statements in this category are shown below:
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Leeds City Council (24 023 242)
Statement Not upheld Refuse and recycling 20-Jan-2026
Summary: We find no fault in the way the Council handled Mr X’s bin complaint and communications.
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Wokingham Borough Council (25 011 448)
Statement Closed after initial enquiries Refuse and recycling 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about a missed refuse collection. This is because there is insufficient evidence of fault by the Council to warrant a further investigation by this office.
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Cumberland Council (25 012 329)
Statement Closed after initial enquiries Refuse and recycling 20-Jan-2026
Summary: We will not investigate this complaint about the Council moving to fortnightly refuse and recycling collections. Further investigation will not lead to a different outcome. Also we do not consider that two missed collections caused Mr X a significant personal injustice which warrants our involvement.
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Statement Closed after initial enquiries Refuse and recycling 19-Jan-2026
Summary: We will not investigate Ms X’s complaint about a bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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West Berkshire Council (25 013 562)
Statement Closed after initial enquiries Refuse and recycling 19-Jan-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to move to three-weekly general waste collections. This is because the law prevents us investigating something affecting most of the residents in the Council’s area.
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Hampshire County Council (25 023 589)
Statement Closed after initial enquiries Refuse and recycling 19-Jan-2026
Summary: We will not investigate this complaint about the Council’s waste recycling centre permit scheme. This is because there is not enough evidence of fault to justify an investigation.
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Spelthorne Borough Council (25 011 574)
Statement Closed after initial enquiries Refuse and recycling 16-Jan-2026
Summary: We will not investigate this complaint about the Council’s refuse collection. This is because there is no worthwhile outcome achievable by our investigation.
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London Borough of Sutton (25 011 825)
Statement Closed after initial enquiries Refuse and recycling 16-Jan-2026
Summary: We will not investigate Miss Y’s complaint about a missed household waste collection. There is insufficient injustice to justify our involvement and it is unlikely we could add to the Council’s investigation.
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Devon County Council (25 016 114)
Statement Closed after initial enquiries Refuse and recycling 16-Jan-2026
Summary: We will not investigate Ms X’s complaint about access to the Council’s household waste recycling centres via its van permit scheme. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Essex County Council (25 011 949)
Statement Closed after initial enquiries Refuse and recycling 15-Jan-2026
Summary: We will not investigate this complaint that the Council failed to properly investigate abusive behaviour by a staff member at a recycling centre. We could not achieve a worthwhile outcome for the complainant.