North Yorkshire Council (26 013 068)

Statement Closed after initial enquiries Refuse and recycling 10-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to restrict access for certain classes of motor vehicle to its waste recycling centres. It is unlikely we would find fault in the Council’s actions, and we cannot achieve the outcome Mr X is looking for.

Bassetlaw District Council (25 026 853)

Statement Closed after initial enquiries Refuse and recycling 09-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refuse team reversing its lorry onto his driveway. This is because any personal injustice is not significant enough to warrant an investigation.

Tunbridge Wells Borough Council (25 028 656)

Statement Closed after initial enquiries Refuse and recycling 09-Aug-2026

Summary: We will not investigate Mr X’s complaint about how the Council managed its waste collection service. This is because part of the complaint is late. Furthermore, we could not add to the Council’s investigation and a further investigation would not lead to a different outcome.

Canterbury City Council (26 000 844)

Statement Closed after initial enquiries Refuse and recycling 09-Aug-2026

Summary: We will not investigate Mr X’s complaint that the Council charged him the full cost of an annual garden waste collection service despite only receiving several months of the amenity because the claimed injustice is not significant enough.

New Forest District Council (25 026 976)

Statement Closed after initial enquiries Refuse and recycling 06-Aug-2026

Summary: We will not investigate Dr Z's complaint about the Council's decision his property is suitable for a wheeled bin collection service. This is because further investigation is unlikely to find evidence of fault in the way the Council reached its decision.

Rossendale Borough Council (25 028 416)

Statement Upheld Refuse and recycling 06-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s poor customer service it provided to her following a missed bin collection. This is because we could not add to the Council’s investigation.

Tendring District Council (26 012 686)

Statement Closed after initial enquiries Refuse and recycling 06-Aug-2026

Summary: We will not investigate this complaint about missed bin collections because it is made late.

Birmingham City Council (25 024 878)

Statement Closed after initial enquiries Refuse and recycling 05-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council not taking appropriate action against his neighbour who is misusing their household bins. This is because any personal injustice is not significant enough to warrant an investigation.

High Peak Borough Council (26 002 360)

Statement Closed after initial enquiries Refuse and recycling 05-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision to charge her to replace her damaged bin. There is insufficient evidence of fault by the Council to warrant an investigation by the Ombudsman.

Bolton Metropolitan Borough Council (26 003 264)

Statement Closed after initial enquiries Refuse and recycling 05-Aug-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to remove food waste from her street, causing a build up of vermin who subsequently damaged her car. This is because it is reasonable for Mrs X to take the matter to court to achieve the outcome she seeks.