Bolsover District Council (25 004 008)

Statement Closed after initial enquiries Refuse and recycling 15-Sep-2025

Summary: We will not investigate this complaint about a refuse lorry causing damage to a kerb and grass verge, and about the Council’s handling of a subsequent telephone call about the matter. There is insufficient evidence of fault causing the complainant a significant injustice, there are other bodies better placed to consider the complainant’s concerns, and an investigation is unlikely to lead to a different outcome.

Walsall Metropolitan Borough Council (25 006 633)

Statement Closed after initial enquiries Refuse and recycling 14-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide more bins to Miss X’s building. This is because there is not enough evidence of fault to warrant an investigation.

Thurrock Council (24 020 673)

Statement Upheld Refuse and recycling 09-Sep-2025

Summary: Mr D complains the Council failed to fully consider relocating communal waste bins. I do not have contemporaneous evidence of how the Council assessed the site and considered Mr D’s request. I have upheld the complaint and asked the Council to carry out a new assessment, which it should document, and share its decision with Mr D.

Sandwell Metropolitan Borough Council (25 005 387)

Statement Closed after initial enquiries Refuse and recycling 09-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refuse workers repeatedly leaving his neighbour’s bin in front of his driveway. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would add or recommend.

Portsmouth City Council (25 007 764)

Statement Closed after initial enquiries Refuse and recycling 08-Sep-2025

Summary: We will not investigate Mr X’s complaint about bins and waste left out on his street. This is because the Council acted in line with its waste management policy and it is unlikely further investigation would achieve a different outcome.

Huntingdonshire District Council (24 021 631)

Statement Not upheld Refuse and recycling 07-Sep-2025

Summary: Miss X complained the Council did not collect her garden waste on multiple occasions even though she had been accepted for assisted collections. We did not find enough evidence of fault by the Council. Miss X has the right to bring the matter to the attention of a court if she believes the Council’s actions amounts to a breach of contact.

London Borough of Hammersmith & Fulham (24 019 789)

Statement Not upheld Refuse and recycling 04-Sep-2025

Summary: Miss N complains about having received a fixed penalty notice for placing her rubbish out too early. We have ended our investigation as the Council has voided the notice.

London Borough of Harrow (25 004 304)

Statement Closed after initial enquiries Refuse and recycling 03-Sep-2025

Summary: We will not investigate Miss X’s complaint, brought by Ms Y, about the Council’s charges to Miss X for an unused garden waste service. There is not enough evidence of fault by the Council to justify us investigating.

London Borough of Ealing (25 006 269)

Statement Closed after initial enquiries Refuse and recycling 03-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to issue Mr X with a fixed penalty notice. This is because an investigation cannot achieve the desired outcome.

London Borough of Waltham Forest (25 007 130)

Statement Closed after initial enquiries Refuse and recycling 03-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council issuing her business a Fixed Penalty Notice. This is because Miss X can raise a defence against the issuing of the notice in court if she considers it was incorrectly issued and wishes to challenge it further.