Cheshire East Council (25 025 902)

Statement Closed after initial enquiries Refuse and recycling 28-Jul-2026

Summary: We will not investigate this complaint about the Council failing to collect Mr X’s green waste bins on numerous occasions. This is because further investigation would not achieve a different outcome.

North Kesteven District Council (25 030 612)

Statement Closed after initial enquiries Refuse and recycling 26-Jul-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to increase the charge for collection of additional bins in its garden waste subscription service. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Mansfield District Council (26 011 283)

Statement Closed after initial enquiries Refuse and recycling 26-Jul-2026

Summary: We will not investigate this complaint about a missed bin collection. This is because we could not add to the investigation carried out by the Council and because any injustice is not significant enough to warrant further investigation.

Cheshire East Council (26 011 318)

Statement Closed after initial enquiries Refuse and recycling 26-Jul-2026

Summary: We will not investigate this complaint about missed garden waste collections. There is no significant injustice and no worthwhile outcome achievable for us, by investigating.

Bristol City Council (25 026 267)

Statement Closed after initial enquiries Refuse and recycling 24-Jul-2026

Summary: We will not investigate this complaint about the positioning of recycling bins and food waste recycling. We cannot investigate complaints about the management of housing by social housing landlords.

North Northamptonshire Council (26 011 232)

Statement Closed after initial enquiries Refuse and recycling 23-Jul-2026

Summary: We will not investigate this complaint about the Council replacing a damaged bin with a smaller bin. This is because there is not enough evidence of fault to justify an investigation.

Sunderland City Council (25 024 322)

Statement Upheld Refuse and recycling 22-Jul-2026

Summary: We upheld Ms X’s complaint about the Council’s waste collection service, poor communication and failure to follow its complaints process. The Council agreed to resolve the complaint by apologising, making a symbolic payment of £150 to acknowledge the injustice caused to Ms X, and taking action to improve its services.

Bristol City Council (26 010 892)

Statement Closed after initial enquiries Refuse and recycling 22-Jul-2026

Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because Ms X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Ms X to use her legal remedy. For the remainder, we could not add to the investigation the Council has already done.

London Borough of Lambeth (25 019 613)

Statement Closed after initial enquiries Refuse and recycling 21-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Councils enforcement action about businesses leaving rubbish out on the street at the wrong time. There is not significant enough personal injustice to warrant further investigation.

North Northamptonshire Council (25 024 829)

Statement Closed after initial enquiries Refuse and recycling 21-Jul-2026

Summary: We will not investigate Miss X’s complaint about several missed refuse collections. This is because there is insufficient evidence of fault by the Council to warrant an investigation.