Stockport Metropolitan Borough Council (25 008 027)

Statement Closed after initial enquiries Refuse and recycling 17-Feb-2026

Summary: We will not investigate this complaint about missed bin collections. There is not enough evidence of fault in the Council’s actions, so further investigation would not lead to a different outcome.

Calderdale Metropolitan Borough Council (25 008 252)

Statement Upheld Refuse and recycling 17-Feb-2026

Summary: Ms D says the Council failed to provide her with an assisted collection for household waste at a property she owned but did not occupy. I have not found fault in the assisted collection matter. There was around five weeks delay logging Ms D’s complaint, but the Council has already acknowledged that error and apologised. There is no outstanding injustice to Ms D.

City of Wolverhampton Council (25 013 971)

Statement Closed after initial enquiries Refuse and recycling 17-Feb-2026

Summary: We will not investigate this complaint about assisted bin collections. The complainant says she stored waste in her property for two weeks when she could not access her bin. Although this is unpleasant and inconvenience it is not enough injustice to justify our involvement.

Walsall Metropolitan Borough Council (25 006 115)

Statement Upheld Refuse and recycling 16-Feb-2026

Summary: Mr X complained on behalf of his relatives that the Council wrongly refused to provide larger refuse bins based on inaccurate information. He also complained the Council failed to escalate his concerns. We found fault in the Council’s decision-making process. This caused undue distress to Mr X and his relatives. The Council has agreed actions to remedy the injustice caused.

Arun District Council (25 014 047)

Statement Closed after initial enquiries Refuse and recycling 13-Feb-2026

Summary: We will not investigate this complaint about the Council’s garden waste collection fees. There is not enough evidence of fault to justify investigating, and any injustice is not significant enough to justify our involvement.

West Berkshire Council (25 016 074)

Statement Closed after initial enquiries Refuse and recycling 13-Feb-2026

Summary: We will not investigate Ms X’s complaint about bin provision. This is because there is no sign of fault by the Council.

London Borough of Southwark (25 002 148)

Statement Upheld Refuse and recycling 12-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to pay compensation. We have upheld part of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.

North Northamptonshire Council (25 008 239)

Statement Upheld Refuse and recycling 12-Feb-2026

Summary: We will not investigate this complaint about garden waste collection. The Council accepted fault, apologised for the impact, and refunded the full years cost. We are satisfied with this action and it is unlikely we would achieve anything further.

Brighton & Hove City Council (25 014 815)

Statement Upheld Refuse and recycling 12-Feb-2026

Summary: We will not investigate this complaint about missed waste collections. This is because there is not enough injustice to justify our involvement, and we are satisfied with the actions the Council took in response to the complaint. It accepted service failure, explained the reasons and what it was doing to improve, and apologised for the impact.

London Borough of Lewisham (25 006 243)

Statement Upheld Refuse and recycling 11-Feb-2026

Summary: Mr X complained the Council delayed providing him with a garden waste bin. He said this caused him unnecessary frustration. We find the Council at fault which caused injustice. The Ombudsman is satisfied the Council’s actions have remedied the injustice to Mr X.