Barnsley Metropolitan Borough Council (25 005 156)

Statement Closed after initial enquiries Refuse and recycling 23-Mar-2026

Summary: We will not investigate this complaint about the Council’s process for registering for a recycling site permit. This is because any injustice is not significant enough to justify our involvement.

Milton Keynes Council (25 018 430)

Statement Closed after initial enquiries Refuse and recycling 18-Mar-2026

Summary: We will not investigate this complaint about a waste collection lorry driving too fast over a speed bump causing a house to shake. The Council has spoken with the waste contractor to advise its drivers to slow down. Although this has not resolved the issue, it is not proportionate to investigate further. There is not a significant enough injustice to justify our involvement. Any damage to property would be for insurance companies to decide.

London Borough of Camden (25 006 759)

Statement Not upheld Refuse and recycling 17-Mar-2026

Summary: Mx X complains the Council’s refuse contractor has failed to follow an agreement made to access the housing development where Mx X lives to collect refuse bins. We have ended our investigation into the complaint as we cannot achieve the outcome Mx X is seeking about access arrangements.

Lewes District Council (25 007 790)

Statement Closed after initial enquiries Refuse and recycling 17-Mar-2026

Summary: We will not investigate this complaint about failing to enforce the removal of bins on the public highway. It is unlikely we would find enough evidence of fault. Enforcement is discretionary so we cannot say the Council must take formal action, even though the complainant thinks it should.

Chelmsford City Council (25 016 625)

Statement Closed after initial enquiries Refuse and recycling 16-Mar-2026

Summary: We will not investigate Mrs X’s complaint that the Council did not inform her about the start of its green waste subscription service. This is because the matter complained about has not caused Mrs X any significant personal injustice which is so serious that it warrants a further investigation by this office.

Erewash Borough Council (25 029 061)

Statement Closed after initial enquiries Refuse and recycling 12-Mar-2026

Summary: We will not investigate Mr B’s complaint about the impact of changes to waste collections during the Christmas period. This is because there is not enough evidence of fault to justify an investigation.

South Gloucestershire Council (25 018 203)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate this complaint about failing to make reasonable adjustments under the Equality Act 2010 for the removal of household waste. This is because there is not enough evidence of fault by the Council; it has provided adjustments it considers reasonable. We cannot question or criticise that decision, even though the complainant thinks it should provide different adjustments.

Wakefield Metropolitan District Council (25 018 224)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s waste collection service attending his street too early in the morning. The Council already apologised and said it would remind its crews to attend on time. An investigation is unlikely to achieve anything else. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

Epping Forest District Council (25 018 275)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of the Council’s waste collection officers. The Council upheld the complaint, explained service improvements and training it would implement, and apologised to Mr X. An investigation by the Ombudsman is unlikely to achieve anything further.

Tameside Metropolitan Borough Council (25 014 111)

Statement Closed after initial enquiries Refuse and recycling 06-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of refuse issues. This is because there is insufficient evidence of fault by the Council to warrant an investigation.