Walsall Metropolitan Borough Council (25 006 086)

Statement Closed after initial enquiries Refuse and recycling 21-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council’s bin men are leaving the bins in unsuitable places after emptying them. This is because we do not consider he has suffered a significant personal injustice to warrant our involvement.

Newcastle upon Tyne City Council (25 008 784)

Statement Closed after initial enquiries Refuse and recycling 19-Oct-2025

Summary: We will not investigate Mrs X’s complaint about advice she was given on a refuse issue during a telephone call with the Council. This is because we could not add to the response already provided via the Council’s previous investigation of the matter.

London Borough of Hackney (25 007 203)

Statement Upheld Refuse and recycling 16-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council repeatedly failed to collect his refuse bins. The Council has already acknowledged there has been fault and has taken the appropriate steps to put the problem right and remedy any injustice experienced by Mr X. Further investigation would achieve nothing meaningful.

Basildon Borough Council (25 007 561)

Statement Closed after initial enquiries Refuse and recycling 15-Oct-2025

Summary: We will not investigate Mr X’s complaint that refuse collection drivers are using his driveway to turn and causing damage. Further investigation would not lead to a different outcome and any compensation claim is a matter for the courts.

West Berkshire Council (25 009 428)

Statement Closed after initial enquiries Refuse and recycling 15-Oct-2025

Summary: We will not investigate this complaint about the introduction of a garden waste collection fee based on council tax banding. There is not enough injustice to warrant an investigation.

Bournemouth, Christchurch and Poole Council (25 014 043)

Statement Closed after initial enquiries Refuse and recycling 15-Oct-2025

Summary: We will not investigate Mrs B’s complaint that the Council wrongly expects her to pay for a new bin after her bin was damaged by refuse collectors. This is because an investigation is unlikely to achieve a meaningful outcome or be a good use of our limited resources.

North Yorkshire Council (24 015 957)

Statement Upheld Refuse and recycling 14-Oct-2025

Summary: Mr X complained about how the Council made, and communicated, its decision to change refuse collection arrangements for his home. We found fault in how it communicated its decision. The Council agreed to apologise to Mr X for the uncertainty and confusion caused to him. We did not find evidence of fault in how the Council made its decision.

London Borough of Barnet (24 021 777)

Statement Upheld Refuse and recycling 14-Oct-2025

Summary: The Council was at fault when it frequently failed to collect Mr X’s household refuse over an eight month period. It did not address the issue or respond to Mr X’s concerns in a timely manner. The Council will make a payment to Mr X to acknowledge the frustration this caused him.

London Borough of Newham (25 004 915)

Statement Closed after initial enquiries Refuse and recycling 14-Oct-2025

Summary: We will not investigate this complaint about how the Council handled a bulky waste collection. The claimed injustice is not significant enough to warrant our involvement.

Barnsley Metropolitan Borough Council (25 007 645)

Statement Closed after initial enquiries Refuse and recycling 13-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision she needs to pay for delivery of a new refuse bin. This is because there is insufficient evidence of fault by the Council to warrant an investigation.