London Borough of Lambeth (25 019 613)

Statement Closed after initial enquiries Refuse and recycling 21-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Councils enforcement action about businesses leaving rubbish out on the street at the wrong time. There is not significant enough personal injustice to warrant further investigation.

North Northamptonshire Council (25 024 829)

Statement Closed after initial enquiries Refuse and recycling 21-Jul-2026

Summary: We will not investigate Miss X’s complaint about several missed refuse collections. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Havant Borough Council (25 031 291)

Statement Closed after initial enquiries Refuse and recycling 21-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for alleged littering. This is because Mr X has, or had, the right to raise a defence against the issuing of the notice in the magistrates court which is the appropriate route via which to challenge the matter.

London Borough of Croydon (25 024 851)

Statement Closed after initial enquiries Refuse and recycling 20-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision not to investigate Mr X’s report of fly tipping. We do not consider Mr X suffered a significant personal injustice which justifies an investigation.

Cheshire East Council (25 024 953)

Statement Closed after initial enquiries Refuse and recycling 20-Jul-2026

Summary: We will not investigate this complaint about missed recycling and refuse collections. This is because there is insufficient injustice to warrant further investigation and we could not achieve a worthwhile outcome.

Buckinghamshire Council (25 010 737)

Statement Upheld Refuse and recycling 16-Jul-2026

Summary: Mr X complained the Council failed to provide assisted waste collections. He said collections were repeatedly missed and promised improvements were delayed or inconsistently delivered, causing ongoing distress and inconvenience. We found the Council at fault for a delay in putting appropriate collection arrangements in place. The Council has already apologised to Mr X and made service improvements which we consider to be a suitable remedy.

Essex County Council (26 009 931)

Statement Closed after initial enquiries Refuse and recycling 16-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision not to put alerts on its website when bin capacity is reached at its recycling centres. Any injustice Mr X has experienced is not significant enough to justify an investigation.

East Cambridgeshire District Council (26 010 300)

Statement Closed after initial enquiries Refuse and recycling 16-Jul-2026

Summary: We will not investigate Mr C’s complaint about the Council’s response to his complaint about waste collection changes. This is because Mr C may put in a Freedom of Information request for the information he seeks, and if needed, complain to the Information Commissioner.

London Borough of Hillingdon (25 010 896)

Statement Upheld Refuse and recycling 14-Jul-2026

Summary: Mrs K complains about repeated missed bin collections and not collecting some rubbish from communal stores that led to problems with rotting waste. We uphold the complaint due to multiple problems with missed waste collections. And some poor communications about who was responsible for another part of Mrs K’s complaint. The Council has confirmed it is in contact with Mrs K’s landlord about changing the waste storage facilities at the block where Mrs K lives. That is a suitable remedy to the complaint.

North Lincolnshire Council (26 009 502)

Statement Closed after initial enquiries Refuse and recycling 14-Jul-2026

Summary: We will not investigate this complaint that the Council delayed in providing a replacement bin. The Council has apologised and replaced the bin. Further investigation by us would not lead to a different outcome.