Harborough District Council (25 027 052)

Statement Closed after initial enquiries Refuse and recycling 08-Sep-2026

Summary: We will not investigate this complaint about how the Council handled the complainant’s payments. This is mainly because we have decided any injustice is not significant enough to justify our involvement.

Gloucester City Council (26 016 033)

Statement Closed after initial enquiries Refuse and recycling 08-Sep-2026

Summary: We will not investigate this complaint about the Council charging for replacement recycling containers. This is because there is not enough evidence of fault and any injustice is not significant enough to justify our involvement.

East Hampshire District Council (25 026 986)

Statement Closed after initial enquiries Refuse and recycling 07-Sep-2026

Summary: We will not investigate this complaint about how the Council handled bin collections. This is because we have decided any injustice is not significant enough to justify our involvement.

North Northamptonshire Council (25 027 066)

Statement Closed after initial enquiries Refuse and recycling 07-Sep-2026

Summary: We will not investigate this complaint about failed waste collections and complaint handling. This is because further investigation is unlikely to find fault by the Council.

London Borough of Tower Hamlets (25 028 367)

Statement Closed after initial enquiries Refuse and recycling 07-Sep-2026

Summary: We will not investigate Ms X’s complaint that the Council refuse collections. This is because further investigation would not lead to a different outcome.

London Borough of Brent (26 015 058)

Statement Closed after initial enquiries Refuse and recycling 07-Sep-2026

Summary: We will not investigate this complaint about the Council issuing X with a Fixed Penalty Notice. There is no worthwhile outcome achievable from our investigation. Additionally, X can challenge the notice in court.   

Westmorland and Furness Council (26 015 793)

Statement Closed after initial enquiries Refuse and recycling 07-Sep-2026

Summary: We will not investigate this complaint about how the Council handled changes to the way garden waste is collected. This is because we have decided any injustice is not significant enough to justify our involvement.

Birmingham City Council (25 018 581)

Statement Upheld Refuse and recycling 06-Sep-2026

Summary: Miss X complained that although she should receive assisted collections the Council repeatedly failed to collect her household waste while collecting her neighbours’. Mrs X also complained that when her bin was emptied the collection crew did not return it to her property. We found the Council’s repeated failure to collect Mrs X’s household waste and return her bin in line with its assisted collection service is fault. This fault has caused Mrs X an injustice. The Council will apologise and make a payment to Mrs X.

Dudley Metropolitan Borough Council (26 002 320)

Statement Closed after initial enquiries Refuse and recycling 06-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refuse team damaging his bin during a collection. This is because there is insufficient evidence of fault by the Council.

Manchester City Council (25 030 108)

Statement Upheld Refuse and recycling 03-Sep-2026

Summary: We will not investigate Mr X’s complaint about missed bin collections. This is because we could not add to the Council’s investigation.