Bassetlaw District Council (25 027 332)

Statement Closed after initial enquiries Refuse and recycling 04-Aug-2026

Summary: We will not investigate this complaint about the Council continuing to fail to collect Mr X’s bins and the poor handling of his reports. This is because we cannot investigate issues that affect all or most residents in the area, and it is not proportionate to investigate the communication issues on its own.

London Borough of Harrow (26 002 769)

Statement Closed after initial enquiries Refuse and recycling 04-Aug-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to replace her stolen bin following a collection. There is insufficient evidence of fault by the Council to warrant an investigation by the Ombudsman.

Staffordshire Moorlands District Council (26 012 308)

Statement Upheld Refuse and recycling 03-Aug-2026

Summary: We will not investigate Miss B’s complaint about missed waste collections. The Council has accepted it was at fault and has apologised to Miss B. An investigation would not add to the Council’s own investigation.

High Peak Borough Council (26 012 333)

Statement Closed after initial enquiries Refuse and recycling 02-Aug-2026

Summary: We will not investigate Mr B’s complaint about the Council charging him for a replacement bin. This is because it is unlikely an investigation would achieve a meaningful outcome and Mr B has not suffered a serious injustice which would justify an investigation.

Lewes District Council (25 025 776)

Statement Closed after initial enquiries Refuse and recycling 29-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide a trade waste collection service to his business. This is because further investigation is unlikely to lead to a different outcome, and we cannot achieve the outcome he seeks.

Cheshire East Council (25 025 902)

Statement Closed after initial enquiries Refuse and recycling 28-Jul-2026

Summary: We will not investigate this complaint about the Council failing to collect Mr X’s green waste bins on numerous occasions. This is because further investigation would not achieve a different outcome.

North Kesteven District Council (25 030 612)

Statement Closed after initial enquiries Refuse and recycling 26-Jul-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to increase the charge for collection of additional bins in its garden waste subscription service. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Mansfield District Council (26 011 283)

Statement Closed after initial enquiries Refuse and recycling 26-Jul-2026

Summary: We will not investigate this complaint about a missed bin collection. This is because we could not add to the investigation carried out by the Council and because any injustice is not significant enough to warrant further investigation.

Cheshire East Council (26 011 318)

Statement Closed after initial enquiries Refuse and recycling 26-Jul-2026

Summary: We will not investigate this complaint about missed garden waste collections. There is no significant injustice and no worthwhile outcome achievable for us, by investigating.

London Borough of Lambeth (25 027 431)

Statement Closed after initial enquiries Refuse and recycling 26-Jul-2026

Summary: We will not investigate this complaint about missed food waste collections. This is because there is no worthwhile outcome achievable by our investigation.