Leeds City Council (25 028 500)

Statement Closed after initial enquiries Refuse and recycling 14-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of refuse and recycling collections. This is because the claimed injustice is not significant enough to warrant further investigation and we could not achieve a worthwhile outcome.

London Borough of Brent (25 031 808)

Statement Closed after initial enquiries Refuse and recycling 14-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council wrongly issuing him a Fixed Penalty Notice for allegedly littering with intention. This is because it would be reasonable for him to refer to the courts and we could not add to the Council’s investigation.

Cheshire East Council (25 031 955)

Statement Closed after initial enquiries Refuse and recycling 14-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s waste collection service. This is because any injustice is not significant enough to warrant an investigation.

Durham County Council (25 019 789)

Statement Upheld Refuse and recycling 13-Sep-2026

Summary: Mr D says the Council has repeatedly failed to collect waste on scheduled days. I have found fault by the Council because it missed several collections causing Mr D avoidable time and trouble. The Council has agreed to pay Mr D redress and to contact him to check if the issue is now resolved.

West Lancashire Borough Council (25 018 942)

Statement Upheld Refuse and recycling 10-Sep-2026

Summary: Mr X complained the Council stopped collecting his bins. He said this caused waste to build up and caused him avoidable frustration. We find the Council at fault which caused injustice. The Council will take action to provide the agreed service to Mr X.

Barnsley Metropolitan Borough Council (25 026 437)

Statement Closed after initial enquiries Refuse and recycling 10-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to consider his complaint when it missed collection on of his father’s bins. This is because there is not enough injustice to justify our involvement.

London Borough of Lambeth (25 027 699)

Statement Upheld Refuse and recycling 10-Sep-2026

Summary: We have upheld this complaint about the Council not properly addressing problems with litter in a street. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.

Birmingham City Council (25 019 384)

Statement Upheld Refuse and recycling 09-Sep-2026

Summary: Mrs X complained that although she should receive assisted collections the Council repeatedly failed to collect her household waste while collecting her neighbours’. Mrs X also complained that when her bin was emptied the collection crew did not return it to her property. We found the Council’s repeated failed to collect Mrs X’s household waste and return her bin in line with its assisted collection service is fault. This fault has caused Mrs X an injustice. The Council will apologise and make a payment to Mrs X and it will monitor her collections.

Cheshire East Council (26 015 835)

Statement Closed after initial enquiries Refuse and recycling 09-Sep-2026

Summary: We will not investigate Mr B’s complaint that his garden waste was not collected as scheduled. This is because we have decided any injustice is not significant enough to justify our involvement.

Harborough District Council (25 027 052)

Statement Closed after initial enquiries Refuse and recycling 08-Sep-2026

Summary: We will not investigate this complaint about how the Council handled the complainant’s payments. This is mainly because we have decided any injustice is not significant enough to justify our involvement.