London Borough of Waltham Forest (26 018 259)

Statement Closed after initial enquiries Refuse and recycling 29-Sep-2026

Summary: We will not investigate this complaint about the Council issuing Mr X with a Fixed Penalty Notice. There is no worthwhile outcome achievable from our investigation. Additionally, Mr X can challenge the notice in court.   

Bury Metropolitan Borough Council (25 028 957)

Statement Closed after initial enquiries Refuse and recycling 28-Sep-2026

Summary: We will not investigate Mr X’s complaint about bin collections. Part of the complaint is late, and any injustice relating to more recent events is not significant enough to justify investigating. We will not investigate complaints about complaint procedures where we are unable to deal with the substantive issue.

Surrey Heath Borough Council (26 017 071)

Statement Closed after initial enquiries Refuse and recycling 28-Sep-2026

Summary: We will not investigate this complaint about the Council charging for a replacement bin. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Newham (25 029 905)

Statement Closed after initial enquiries Refuse and recycling 27-Sep-2026

Summary: We will not investigate this complaint about how the Council handled missed recycling collections. This is because we have decided any injustice is not significant enough to justify our involvement.

London Borough of Barnet (26 008 581)

Statement Closed after initial enquiries Refuse and recycling 23-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to empty his bin because it contained builders’ waste. There is not enough of evidence of fault to justify investigating.

London Borough of Camden (25 030 439)

Statement Upheld Refuse and recycling 23-Sep-2026

Summary: We have upheld Mr X’s complaint about the Council’s repeated failure to collect clinical waste from his home. The Council has agreed to apologise, monitoring and a remedy payment which provides a proportionate remedy for the injustice caused.

London Borough of Southwark (26 017 013)

Statement Closed after initial enquiries Refuse and recycling 23-Sep-2026

Summary: We will not investigate Mr X’s complaint about residents having too many dustbins or the Council’s dustbin collection crews. Further investigation by us would not lead to a different outcome and there is no evidence of Mr X suffering a significant injustice which would warrant our involvement.

Brighton & Hove City Council (25 029 032)

Statement Upheld Refuse and recycling 22-Sep-2026

Summary: We will not investigate this complaint about missed refuse and recycling collections. There is service failure by the Council which has caused frustration, time and trouble. But there is not enough injustice caused by this failure to justify our further involvement. We are satisfied with the Council’s actions to apologise and change procedures to improve service.

London Borough of Sutton (26 000 753)

Statement Closed after initial enquiries Refuse and recycling 22-Sep-2026

Summary: We will not investigate this complaint about how the Council handled a change in bin collections. There is not significant enough injustice to warrant investigation.

Sheffield City Council (26 016 559)

Statement Closed after initial enquiries Refuse and recycling 22-Sep-2026

Summary: We will not investigate X’s complaint that the Council has refused to waive a charge for a replacement bin. This is because there is insufficient evidence of fault causing X a significant enough injustice, and because we cannot achieve the outcome X seeks.