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Refuse and recycling


Recent statements in this category are shown below:

  • Tameside Metropolitan Borough Council (21 018 002)

    Statement Upheld Refuse and recycling 05-Apr-2022

    Summary: We will not investigate Mr X's complaint about the Council's failure to return his bin to his property. This is because the Council has taken appropriate action to resolve the issue.

  • London Borough of Tower Hamlets (21 006 765)

    Statement Upheld Refuse and recycling 05-Apr-2022

    Summary: Mr X complained the Council failed to follow its policy to collect contaminated recycling within 48 hours. Mr X also complained the Council's definition of contaminated waste is too wide. The Ombudsman found fault with the Council. The Council agreed to the Ombudsman's recommendation to create a policy for contaminated recycling waste, complete a period of monitoring of Mr X's block of flats recycling collections, apologise to Mr X and pay him £150 for the frustration and inconvenience caused.

  • Birmingham City Council (20 013 410)

    Statement Upheld Refuse and recycling 04-Apr-2022

    Summary: We will not investigate this complaint about the Council leaving bins blocking Mr X's driveway. The Council has now resolved the problem and apologised. Any investigation by us would be unlikely to achieve more.

  • Thurrock Council (21 005 911)

    Statement Upheld Refuse and recycling 03-Apr-2022

    Summary: Mr X complained about repeated missed bin collections. The Council was at fault for missing Mr X's collections and poor complaints handling. This caused Mr X avoidable distress and meant he went to time and trouble trying to resolve his complaint. The Council will monitor Mr X's collections for eight weeks, apologise to him for the poor service, pay him £150 to acknowledge the distress caused and review its procedures.

  • Buckinghamshire Council (21 011 364)

    Statement Upheld Refuse and recycling 29-Mar-2022

    Summary: There was fault by the Council, in this complaint about the inconsiderate parking of a waste collection vehicle. Although the Council upheld the complainant's concerns, its efforts to address the issue were not successful at the time. The complainant says the problem appears now to be resolved, but the Council has agreed to offer him a remedy for his time and trouble pursuing the complaint.

  • South Hams District Council (21 011 575)

    Statement Not upheld Refuse and recycling 28-Mar-2022

    Summary: Mr X complains that the Council failed to collect his waste on over 20 occasions between October 2020 and October 2021. We have discontinued our investigation into Mr X's complaint as it raises the same issues as a previous test complaint and the focus should be on the Council addressing the issues with the waste collection service to improve its service for all residents.

  • Thurrock Council (21 010 035)

    Statement Upheld Refuse and recycling 27-Mar-2022

    Summary: Mr S complains the Council repeatedly failed to provide his agreed assisted bin collections for over a year. We find the Council's failure to make regular waste collections amount to fault, which has caused Mr S frustration and inconvenience. We have asked the Council to take action to improve its service and provided a remedy to Mr S.

  • London Borough of Enfield (21 006 049)

    Statement Upheld Refuse and recycling 24-Mar-2022

    Summary: Mr X complained the Council failed to replace a shed that burnt down and failed to clear land adjoining the allotments despite agreeing to do this. The Council misled Mr X for a short period regarding a replacement shed but there is no evidence it had an obligation to replace it. The Council should apologise for misleading Mr X and should also inspect the land to ensure it has been cleared as agreed.

  • London Borough of Croydon (21 012 740)

    Statement Not upheld Refuse and recycling 21-Mar-2022

    Summary: Mr X complained the Council missed several bin collections over consecutive weeks. He also complained the Council removed one of the bins and damaged another bin while emptying it. Mr X also complained the Council failed to respond to his complaint. We have discontinued our investigation because the complaint is late and there is insufficient injustice to justify investigation.

  • Reading Borough Council (21 010 139)

    Statement Upheld Refuse and recycling 21-Mar-2022

    Summary: We will not investigate this complaint about a failure to collect Mr X's garden waste. The Council has done enough to put right the injustice its fault caused.