Tandridge District Council (25 015 453)

Statement Upheld Refuse and recycling 19-May-2026

Summary: Ms X complained about the Council’s failure to collect her medical household waste. She also complained it failed to provide sufficient bins to meet her household’s medical requirements. We find the Council at fault for failing to consider its discretion when considering Ms X’s circumstances. This caused Ms X distress. The Council has agreed to apologise, pay a symbolic remedy, and reconsider whether to issue Ms X an additional bin. It has also agreed to implement a service improvement.

Southend-on-Sea City Council (25 017 351)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. The Council agreed to return to collecting refuse sacks from X’s property and further investigation by us would not achieve a different outcome.

Charnwood Borough Council (25 020 497)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate Miss X’s complaint about missed bin collections. This is because any injustice is not significant enough to warrant further investigation.

Southend-on-Sea City Council (25 024 136)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate Miss X’s complaint the Council wrongly decided her property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation. 

Southend-on-Sea City Council (25 015 664)

Statement Closed after initial enquiries Refuse and recycling 17-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection service. There is not enough evidence of fault to justify an investigation.

North Northamptonshire Council (25 017 604)

Statement Closed after initial enquiries Refuse and recycling 13-May-2026

Summary: We will not investigate this complaint about the Council’s failure to collect Mrs X’s garden waste for four weeks. The Council has apologised and extended Mrs X’s garden waste subscription for one month which covers the missed period. We consider further investigation is unlikely to lead to a different outcome.

Southend-on-Sea City Council (25 024 581)

Statement Closed after initial enquiries Refuse and recycling 13-May-2026

Summary: We will not investigate Miss X’s complaint that the Council wrongly decided her property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.

Preston City Council (25 009 181)

Statement Closed after initial enquiries Refuse and recycling 12-May-2026

Summary: We will not investigate this complaint about waste collection. We are satisfied with the actions the Council proposes to take, and the injustice is not significant enough to justify our further involvement.

Southend-on-Sea City Council (25 020 266)

Statement Closed after initial enquiries Refuse and recycling 12-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. The Council agreed to allow X to continue using sacks with an assisted collection, so there is nothing further we could achieve by investigating the matter.

London Borough of Lambeth (25 021 182)

Statement Closed after initial enquiries Refuse and recycling 12-May-2026

Summary: We will not investigate Miss X’s complaint about refuse workers emptying the contents of her neighbour’s bin into her own bin before they are being emptied. This is because we do not consider Miss X has not suffered a significant injustice.