London Borough of Sutton (25 018 669)

Statement Closed after initial enquiries Refuse and recycling 13-Jan-2026

Summary: We will not investigate this complaint about a missed garden waste collection. This is because there is not significant enough personal injustice to warrant investigation.

Manchester City Council (25 022 191)

Statement Closed after initial enquiries Refuse and recycling 09-Jan-2026

Summary: We will not investigate this complaint about a missed bulky waste collection. This is because there is not enough evidence of fault to justify an investigation.

Rotherham Metropolitan Borough Council (25 010 832)

Statement Closed after initial enquiries Refuse and recycling 08-Jan-2026

Summary: We will not investigate this complaint about the Council temporarily suspending its garden waste collection service. The Council has already taken action which is a satisfactory way to address the complaint.

Cornwall Council (25 012 120)

Statement Closed after initial enquiries Refuse and recycling 07-Jan-2026

Summary: We will not investigate this complaint about the Council missing Mr X’s waste collection and the way it dealt with his complaint. We do not consider Mr X has suffered a significant personal injustice which justifies our involvement.

London Borough of Southwark (25 013 183)

Statement Closed after initial enquiries Refuse and recycling 07-Jan-2026

Summary: We cannot investigate this complaint about the Council’s handling of a waste removal matter. This is because the law does not allow us to investigate complaints from public bodies.

Tewkesbury Borough Council (25 012 806)

Statement Closed after initial enquiries Refuse and recycling 06-Jan-2026

Summary: We will not investigate Miss X’s complaint about the Council failing to maintain the area outside her flat where it placed recycling bins. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.

London Borough of Barnet (25 004 101)

Statement Not upheld Refuse and recycling 05-Jan-2026

Summary: Mr X complains the Council has not taken appropriate action to remove bins which block the pavement near his home. We find no fault with the Council.

East Suffolk Council (25 016 107)

Statement Closed after initial enquiries Refuse and recycling 05-Jan-2026

Summary: We will not investigate this complaint about Mr X’s complaint about bins blocking his driveway and damaging his vehicle. The Council has taken suitable action to address the issue and if Mr X believes it is liable for the damage it would be reasonable for him to take the Council to court.

Kirklees Metropolitan Borough Council (25 012 734)

Statement Closed after initial enquiries Refuse and recycling 24-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to collect Mr X’s refuse and the failure to follow the complaint process. The problems with the refuse collections have now been resolved and his refuse is being collected as scheduled and further investigation will not lead to a different outcome. I understand Mr X’s found the Council’s failure to follow its complaints procedure frustrating. However we do not consider this issue alone caused such significant personal injustice as to justify an investigation.

London Borough of Croydon (25 004 943)

Statement Upheld Refuse and recycling 22-Dec-2025

Summary: Mr X complains the Council failed to collect clinical waste from his property on several occasions. Mr X says this caused him frustration and carers attending his property were stopped from using his drive due to the uncollected waste. We have found fault in the Council’s actions for failing to collect Mr X’s waste. The Council has agreed to issue Mr X with an apology and pay him a financial payment.