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Refuse and recycling


Recent statements in this category are shown below:

  • Coventry City Council (21 007 048)

    Statement Upheld Refuse and recycling 12-Apr-2022

    Summary: Miss X complained about the Council's general waste collection service and poor communication. The Council was at fault for repeated missed bin collections, failing to carry out recollections and for poor complaints handling. This caused Miss X avoidable frustration and meant she had to go to undue time and trouble reporting missed collections and pursuing her complaint. The Council will apologise and pay Miss X £100. It will also monitor her bin collections for twelve weeks and consider what actions it should take to improve its recollection service.

  • Gedling Borough Council (21 012 586)

    Statement Upheld Refuse and recycling 12-Apr-2022

    Summary: Mr D complains the Council repeatedly missed his garden waste collections during 2020 and 2021. The Ombudsman has found evidence of fault by the Council and upheld the complaint. He has completed the investigation because the Council agrees to remedy the injustice caused to Mr D.

  • Havant Borough Council (21 007 780)

    Statement Upheld Refuse and recycling 10-Apr-2022

    Summary: Mr X complained the Council repeatedly failed to collect the household waste and recycling where he lives and failed to ensure an improvement in the service. Mr X said this caused him frustration and inconvenience. We found the Council is at fault. We recommended it apologise to Mr X, pay him £300 and act to prevent recurrence.

  • London Borough of Haringey (21 011 712)

    Statement Upheld Refuse and recycling 10-Apr-2022

    Summary: Ms X complained the Council incorrectly issued her with a Fixed Penalty Notice (FPN) for fly-tipping. We find the Council's policy for issuing FPNs is flawed. We recommend the Council apologises to Ms X, cancel the FPN issued to her, rewrite its policy on issuing FPNs and take action to remedy injustice to any other affected parties.

  • Ipswich Borough Council (21 010 450)

    Statement Not upheld Refuse and recycling 10-Apr-2022

    Summary: Mrs X complained about the amount the Council charged her for removing fly-tipped waste from an alleyway behind her property. Mrs X has said this has caused her mental and financial stress as she cannot afford to pay the cost and she believes the Council's actions amount to discrimination. We do not find fault with the Council's decision to charge Mrs X or the amount it has asked for.

  • London Borough of Tower Hamlets (21 006 765)

    Statement Upheld Refuse and recycling 05-Apr-2022

    Summary: Mr X complained the Council failed to follow its policy to collect contaminated recycling within 48 hours. Mr X also complained the Council's definition of contaminated waste is too wide. The Ombudsman found fault with the Council. The Council agreed to the Ombudsman's recommendation to create a policy for contaminated recycling waste, complete a period of monitoring of Mr X's block of flats recycling collections, apologise to Mr X and pay him £150 for the frustration and inconvenience caused.

  • Tameside Metropolitan Borough Council (21 018 002)

    Statement Upheld Refuse and recycling 05-Apr-2022

    Summary: We will not investigate Mr X's complaint about the Council's failure to return his bin to his property. This is because the Council has taken appropriate action to resolve the issue.

  • Birmingham City Council (20 013 410)

    Statement Upheld Refuse and recycling 04-Apr-2022

    Summary: We will not investigate this complaint about the Council leaving bins blocking Mr X's driveway. The Council has now resolved the problem and apologised. Any investigation by us would be unlikely to achieve more.

  • Thurrock Council (21 005 911)

    Statement Upheld Refuse and recycling 03-Apr-2022

    Summary: Mr X complained about repeated missed bin collections. The Council was at fault for missing Mr X's collections and poor complaints handling. This caused Mr X avoidable distress and meant he went to time and trouble trying to resolve his complaint. The Council will monitor Mr X's collections for eight weeks, apologise to him for the poor service, pay him £150 to acknowledge the distress caused and review its procedures.

  • Buckinghamshire Council (21 011 364)

    Statement Upheld Refuse and recycling 29-Mar-2022

    Summary: There was fault by the Council, in this complaint about the inconsiderate parking of a waste collection vehicle. Although the Council upheld the complainant's concerns, its efforts to address the issue were not successful at the time. The complainant says the problem appears now to be resolved, but the Council has agreed to offer him a remedy for his time and trouble pursuing the complaint.