Recent statements in this category are shown below:
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Report Upheld Refuse and recycling 12-Feb-2024
Summary: Miss Y complained about the Council’s failure to provide her with a reliable and effective assisted bin collection service. She has a disability and the Council has provided this service for a number of years. But there have been repeated issues with the service, which are still ongoing, despite her previous complaints to us and the Council’s promises to resolve these.
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Cheshire East Council (23 016 829)
Statement Closed after initial enquiries Refuse and recycling 30-Jan-2024
Summary: We will not investigate Dr B’s complaint about the Council charging her for a replacement bin. This is because Dr B has not suffered a serious or significant injustice which would justify an investigation.
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London Borough of Camden (23 014 522)
Statement Closed after initial enquiries Refuse and recycling 29-Jan-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s waste collection vehicles causing fumes, noise and obstruction during their collection service. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Leeds City Council (23 014 028)
Statement Closed after initial enquiries Refuse and recycling 25-Jan-2024
Summary: We will not investigate this complaint about the Council’s response to an incident Ms X reported which took place with a waste collection crew. This is because an investigation is unlikely to add to the investigation already carried out by the Council or lead to a different outcome.
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Warrington Council (23 014 055)
Statement Closed after initial enquiries Refuse and recycling 25-Jan-2024
Summary: We will not investigate Mrs X’s complaint about her bins not being collected for months due to industrial strike action. This is because the matter she complains about affected all or most of the people in the Council’s area.
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Westminster City Council (23 013 470)
Statement Closed after initial enquiries Refuse and recycling 25-Jan-2024
Summary: We will not investigate this complaint about the Council’s decision on where refuse from a block of flats should be presented for collection. There is not enough evidence of fault in the way the Council reached its decision.
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Warrington Council (23 013 740)
Statement Closed after initial enquiries Refuse and recycling 25-Jan-2024
Summary: We will not investigate Mr X’s complaint about missed bin collections since October 2023 due to prolonged strike action. This is because the matter he complains about affected all or most of the people in the Council’s area.
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Warrington Council (23 014 171)
Statement Closed after initial enquiries Refuse and recycling 25-Jan-2024
Summary: We will not investigate Miss X’s complaint about the Council failing to collect her bins for over eight weeks. This is because the matter she complains about affected all or most of the people in the Council’s area.
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North Yorkshire Council (23 014 054)
Statement Closed after initial enquiries Refuse and recycling 23-Jan-2024
Summary: We will not investigate Mr Z’s complaint about a missed bin collection by the Council which meant him disposing of his household waste at his local tip. There is insufficient evidence of Mr Z suffering a significant enough injustice to warrant our involvement.
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Birmingham City Council (23 007 659)
Statement Upheld Refuse and recycling 23-Jan-2024
Summary: Mr X complained that although he should receive assisted collections the Council has repeatedly failed to collect his household waste as scheduled for many years. The failings in the assisted collections service the Council has provided to Mr X are fault. This fault has caused Mr X an injustice.