Birmingham City Council (25 025 464)

Statement Closed after initial enquiries Refuse and recycling 05-May-2026

Summary: We cannot investigate Mr X’s complaint about refuse and recycling collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.

Southend-on-Sea City Council (25 027 929)

Statement Closed after initial enquiries Refuse and recycling 05-May-2026

Summary: We will not investigate Mr X’s complaint that the Council wrongly decided his property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.

Southend-on-Sea City Council (25 028 132)

Statement Closed after initial enquiries Refuse and recycling 05-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.

Southend-on-Sea City Council (25 019 233)

Statement Closed after initial enquiries Refuse and recycling 04-May-2026

Summary: We will not investigate Mrs X’s complaint that the Council wrongly decided her property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.

Southend-on-Sea City Council (25 019 809)

Statement Closed after initial enquiries Refuse and recycling 04-May-2026

Summary: We will not investigate Ms X’s complaint about missed bin collections and damage caused to communal bins and property by collection crews. Part of the complaint is late, and it is unlikely an investigation would lead to a different outcome. Any claim for damage to property is a matter for the Council’s insurers or the courts.

Southend-on-Sea City Council (25 023 965)

Statement Closed after initial enquiries Refuse and recycling 04-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.

Southend-on-Sea City Council (25 024 791)

Statement Closed after initial enquiries Refuse and recycling 04-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision that her property is not suitable for its new wheeled bins and so will remain on sack collection. There is insufficient evidence of fault to justify an investigation.

Southend-on-Sea City Council (25 025 337)

Statement Closed after initial enquiries Refuse and recycling 04-May-2026

Summary: We will not investigate most of X’s complaint about the Council’s decision to change its waste collection service from sacks to wheeled bins or how it provided support in relation to their disabilities because there is insufficient evidence of fault. We will not investigate the remainder because it is premature.

Southend-on-Sea City Council (25 025 556)

Statement Closed after initial enquiries Refuse and recycling 04-May-2026

Summary: We will not investigate Mrs X’s complaint the Council wrongly decided her property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.

Southend-on-Sea City Council (25 026 569)

Statement Closed after initial enquiries Refuse and recycling 04-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.