Gloucester City Council (25 027 394)

Statement Closed after initial enquiries Refuse and recycling 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council not completing his bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

St Helens Metropolitan Borough Council (25 027 830)

Statement Closed after initial enquiries Refuse and recycling 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision he would need to pay for a replacement bin after his was damaged. This is because there is insufficient evidence of fault by the Council here to warrant an investigation.

London Borough of Hillingdon (25 012 672)

Statement Upheld Refuse and recycling 29-Jun-2026

Summary: Mr X says the Council missed recycling collections and failed to deal with fly tipping and overgrown vegetation near his home. He says this blocked access to his home and distressed him. Mr X also says the Council did not properly handle his blue badge application which distressed him. The Council was at fault. The Council delayed dealing with the overgrown vegetation. This frustrated Mr X. The Council has agreed to apologise to Mr X. We have not investigated Mr X’s complaint about his blue badge application because we have investigated this as a separate complaint.

Lewes District Council (25 025 936)

Statement Closed after initial enquiries Refuse and recycling 29-Jun-2026

Summary: We will not investigate Miss X’s complaint about missed bin collections and lost reports of missed bin collections. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.

London Borough of Haringey (25 010 888)

Statement Upheld Refuse and recycling 28-Jun-2026

Summary: Miss X complained the Council wrongly issued her a fixed penalty notice for fly-tipping. Miss X says this caused her avoidable and unnecessary stress. We find no fault with the Council’s decision-making to issue the notice. We do find fault with the Council’s decision not to consider Miss X’s representations after receiving the notice, which caused injustice. The Council has agreed to consider Miss X’s representations and take service improvement action.

Birmingham City Council (25 012 782)

Statement Upheld Refuse and recycling 28-Jun-2026

Summary: Ms X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste as scheduled. Ms X also complained that when the Council does empty her bin, it does not also take the accumulated side waste and clinical waste and has refused her request for an additional bin. We found the failure to collect Ms X’s waste in line with the assisted collection service is fault, as was the failure to consider her requests for an additional bin. These faults have caused Ms X an injustice.

Shropshire Council (25 027 330)

Statement Closed after initial enquiries Refuse and recycling 28-Jun-2026

Summary: We will not investigate this complaint about the Council’s arrangements for Christmas refuse collections. This is because there is insufficient evidence of fault.

Arun District Council (26 008 802)

Statement Closed after initial enquiries Refuse and recycling 28-Jun-2026

Summary: We will not investigate Mr X’s complaint that his car was damaged by a refuse vehicle. This is because it is reasonable for him to pursue the matter through the courts.

Swindon Borough Council (25 022 948)

Statement Closed after initial enquiries Refuse and recycling 25-Jun-2026

Summary: We will not investigate Miss X’s complaint about missed recycling collections because any injustice is not significant enough to warrant an investigation.

Leeds City Council (25 023 208)

Statement Closed after initial enquiries Refuse and recycling 25-Jun-2026

Summary: We will not investigate Mr X’s complaint about missed bin collections because any injustice is not significant enough to warrant an investigation.