Recent statements in this category are shown below:
-
Shropshire Council (25 013 192)
Statement Closed after initial enquiries Refuse and recycling 05-Dec-2025
Summary: We will not investigate this complaint about a change to Miss X’s bin collection point at her property. There is not enough evidence of fault to warrant our involvement and there is no worthwhile outcome of us investigating.
-
Cheshire East Council (25 010 176)
Statement Closed after initial enquiries Refuse and recycling 04-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to issue a refund for missed garden waste collections. This is because there is not enough evidence of fault to justify an investigation.
-
London Borough of Newham (24 016 852)
Statement Upheld Refuse and recycling 02-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to collect waste from her property. We have upheld the complaint and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
-
Chelmsford City Council (25 019 340)
Statement Closed after initial enquiries Refuse and recycling 02-Dec-2025
Summary: We will not investigate Mrs B’s complaint about a missed refuse collection. This is because Mrs B has not suffered a significant injustice which would justify our involvement.
-
Coventry City Council (25 003 417)
Statement Upheld Refuse and recycling 28-Nov-2025
Summary: Mrs X complained the Council continually failed to collect her green waste bin. We find the Council at fault for missed collections and not monitoring the collections as it said it would, causing avoidable inconvenience and frustration to Mrs X. We recommend the Council apologises and reviews its collection monitoring procedures.
-
Southend-on-Sea City Council (25 015 602)
Statement Closed after initial enquiries Refuse and recycling 27-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to change his refuse collection from waste bags to wheelie bins because there is insufficient evidence of fault.
-
Statement Closed after initial enquiries Refuse and recycling 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to collect refuse from Mr X’s driveway. This is because there is not enough evidence of fault to justify the Ombudsman’s involvement.
-
Birmingham City Council (25 014 549)
Statement Closed after initial enquiries Refuse and recycling 25-Nov-2025
Summary: We cannot investigate part of Mr X’s compliant that the Council failed to collect his household waste consistently after February 2025 because the cause of the fault affects all or most of the people in the Council’s area. We will not investigate the remainder because the claimed injustice is not significant enough.
-
Statement Closed after initial enquiries Refuse and recycling 24-Nov-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take enforcement action against a neighbour’s waste nuisance. There is not enough evidence of fault to justify our involvement.
-
West Berkshire Council (25 010 665)
Statement Closed after initial enquiries Refuse and recycling 24-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse an application for a larger capacity black bin. This is because there is not enough evidence of fault to justify our involvement.