Recent statements in this category are shown below:
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Manchester City Council (24 023 466)
Statement Upheld Refuse and recycling 27-May-2025
Summary: We will not investigate this complaint about a missed bulky waste collection because the Council has agreed to make a refund.
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London Borough of Croydon (24 012 078)
Statement Upheld Refuse and recycling 21-May-2025
Summary: Mrs X complained the Council provided an inadequate refuse service for her clinical waste. The Council was at fault for poor record keeping, failing to investigate Mrs X’s concerns appropriately and for providing inaccurate information about changes to its service. This caused Mrs X avoidable frustration and uncertainty for which the Council will apologise and pay £150. It will also update the information available to residents on what waste can go in general waste bins.
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Bristol City Council (24 021 042)
Statement Closed after initial enquiries Refuse and recycling 21-May-2025
Summary: We will not investigate this complaint about missed recycling collections. The Council has apologised to the complainant and taken steps to improve the service. We consider further investigation will not lead to a different outcome.
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Statement Closed after initial enquiries Refuse and recycling 21-May-2025
Summary: We will not investigate Mr X’s complaint about bin collection issues. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
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Statement Closed after initial enquiries Refuse and recycling 21-May-2025
Summary: We will not investigate this complaint about the Council’s decision to allocate a bin to the complainant’s property instead of a bag. This is because there is insufficient evidence of fault by the Council.
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Birmingham City Council (25 001 213)
Statement Closed after initial enquiries Refuse and recycling 19-May-2025
Summary: We cannot investigate Mr X’s complaint that the Council failed to collect his household waste. This is because the matter relates to industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.
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Welwyn Hatfield Borough Council (24 022 325)
Statement Closed after initial enquiries Refuse and recycling 14-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for alleged fly tipping. This is because Mrs X had the opportunity to raise a defence against the issuing of the notice in court rather than paying it.
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Birmingham City Council (24 010 550)
Statement Upheld Refuse and recycling 13-May-2025
Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled over a sustained period. He also complained the Council took three months to replace a damaged bin. We found the repeated failure to collect Mr X’s household waste and recycling is fault. As is the delay in providing a replacement bin. These faults led to an accumulation of waste which has caused Mr X inconvenience and stress. The Council has agreed to apologise and make a payment to Mr X.
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Thanet District Council (24 022 004)
Statement Closed after initial enquiries Refuse and recycling 13-May-2025
Summary: We will not investigate Mrs X complaint the Council has not responded to her concerns about her household waste collection. That is because further investigation will not lead to a different outcome.
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Norwich City Council (25 000 771)
Statement Closed after initial enquiries Refuse and recycling 12-May-2025
Summary: We will not investigate Mrs X’s complaint that the Council damaged her bin during a collection and that she had to pay for a replacement. This is because the injustice claimed is not significant enough to warrant our involvement.