Refuse and recycling


Recent statements in this category are shown below:

  • Birmingham City Council (24 015 016)

    Statement Upheld Refuse and recycling 02-Jun-2025

    Summary: Miss X complained the Council has repeatedly failed to empty the communal waste bins that service her block of flats as scheduled. This led to an accumulation of waste which makes the area looks untidy, causes unpleasant smells, and attracts rodents. We found the Council’s repeated failure to collect the communal waste is fault. The Council has agreed to apologise and make a payment to Miss X.

  • South Tyneside Metropolitan Borough Council (24 020 187)

    Statement Closed after initial enquiries Refuse and recycling 02-Jun-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to charge him for a replacement bin because the claimed injustice is not significant enough. We will not investigate Mr X’s complaints about staff conduct, the Council’s complaints process, or the Council’s implementation of his request for reasonable adjustments because there is insufficient evidence of fault for most of these matters, and an investigation is unlikely to achieve a different outcome for the remainder.

  • London Borough of Southwark (24 014 656)

    Statement Closed after initial enquiries Refuse and recycling 28-May-2025

    Summary: We will not investigate Miss X’s complaint about a failed bulky waste collection nor issues with the Council’s complaints process. The Council apologised, offered a refund, and a symbolic payment to Miss X. It acknowledged a procedural error in its payment processing and said it would send the refund within four weeks. An investigation is unlikely to achieve anything further.

  • Manchester City Council (24 023 466)

    Statement Upheld Refuse and recycling 27-May-2025

    Summary: We will not investigate this complaint about a missed bulky waste collection because the Council has agreed to make a refund.

  • London Borough of Croydon (24 012 078)

    Statement Upheld Refuse and recycling 21-May-2025

    Summary: Mrs X complained the Council provided an inadequate refuse service for her clinical waste. The Council was at fault for poor record keeping, failing to investigate Mrs X’s concerns appropriately and for providing inaccurate information about changes to its service. This caused Mrs X avoidable frustration and uncertainty for which the Council will apologise and pay £150. It will also update the information available to residents on what waste can go in general waste bins.

  • Bristol City Council (24 021 042)

    Statement Closed after initial enquiries Refuse and recycling 21-May-2025

    Summary: We will not investigate this complaint about missed recycling collections. The Council has apologised to the complainant and taken steps to improve the service. We consider further investigation will not lead to a different outcome.

  • Thurrock Council (24 021 913)

    Statement Closed after initial enquiries Refuse and recycling 21-May-2025

    Summary: We will not investigate Mr X’s complaint about bin collection issues. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

  • Cornwall Council (25 000 134)

    Statement Closed after initial enquiries Refuse and recycling 21-May-2025

    Summary: We will not investigate this complaint about the Council’s decision to allocate a bin to the complainant’s property instead of a bag. This is because there is insufficient evidence of fault by the Council.

  • Birmingham City Council (25 001 213)

    Statement Closed after initial enquiries Refuse and recycling 19-May-2025

    Summary: We cannot investigate Mr X’s complaint that the Council failed to collect his household waste. This is because the matter relates to industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.

  • Welwyn Hatfield Borough Council (24 022 325)

    Statement Closed after initial enquiries Refuse and recycling 14-May-2025

    Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for alleged fly tipping. This is because Mrs X had the opportunity to raise a defence against the issuing of the notice in court rather than paying it.

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