Birmingham City Council (25 003 129)

Statement Upheld Refuse and recycling 16-Dec-2025

Summary: Miss X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste despite collecting her neighbours’ waste. We found the repeated failures in the assisted collection service the Council provided to Miss X is fault. This fault has caused Miss X an injustice. The Council will apologise and make a payment to Miss X.

Lincoln City Council (25 010 401)

Statement Upheld Refuse and recycling 16-Dec-2025

Summary: We will not investigate this complaint about Mr X’s bin collections because it would not add anything to the investigation and outcome provided by the Council.

Bristol City Council (25 009 903)

Statement Closed after initial enquiries Refuse and recycling 16-Dec-2025

Summary: We will not investigate this complaint about missed waste collections. This is because there is not enough evidence of fault to justify investigating.

London Borough of Croydon (24 014 650)

Statement Upheld Refuse and recycling 12-Dec-2025

Summary: Mr B complained the Council has repeatedly failed to collect his waste on the scheduled days. He also complained about the Council’s complaint-handling. The Council was at fault for the repeated failure to collect Mr B’s waste on the scheduled days and keep a record of its monitoring of Mr B’s waste collections. It was also at fault for its poor complaint-handling. Because of the fault, Mr B suffered frustration and uncertainty, and it meant he continued to contact the Council to report the missed collections. The Council has agreed to make a symbolic payment, issue staff briefings, and send us evidence of an investigation it says it is carrying out.

Cambridge City Council (25 008 589)

Statement Closed after initial enquiries Refuse and recycling 12-Dec-2025

Summary: We will not investigate this complaint about the Council’s management of public bins. This is because there is not significant enough personal injustice to warrant investigation.

Bristol City Council (24 020 300)

Statement Upheld Refuse and recycling 11-Dec-2025

Summary: Mx X complained the Council repeatedly missed their assisted waste collections. We find the Council at fault for failing to provide an assisted collection service to Mx X. This caused Mx X frustration and distress. The Council has agreed to apologise and make a symbolic payment.

West Lindsey District Council (25 010 807)

Statement Closed after initial enquiries Refuse and recycling 11-Dec-2025

Summary: We will not investigate this complaint about the Council’s bin collection crew removing two rubbish bags from his bin and leaving them on his drive. This is because the matter did not cause Mr X significant injustice and we cannot achieve the outcome Mr X wants.

Birmingham City Council (25 010 544)

Statement Closed after initial enquiries Refuse and recycling 10-Dec-2025

Summary: We will not investigate this complaint about the Council’s waste collection service. It is reasonable to expect the complainant to have contacted us sooner about events in 2023/24, the mixing of different waste types does not cause the complainant a significant personal injustice, and we cannot investigate the disruption caused by industrial strike action as this affects all or most people in the Council’s area.

Hinckley & Bosworth Borough Council (25 012 732)

Statement Closed after initial enquiries Refuse and recycling 10-Dec-2025

Summary: We will not investigate Miss X’s complaint about a garden waste issue. This is because the matter complained about has not caused Miss X any significant personal injustice which is serious enough to warrant an investigation. Also, it is unlikely we could add to the response already provided via the Council’s own investigation.

Shropshire Council (25 013 192)

Statement Closed after initial enquiries Refuse and recycling 05-Dec-2025

Summary: We will not investigate this complaint about a change to Miss X’s bin collection point at her property. There is not enough evidence of fault to warrant our involvement and there is no worthwhile outcome of us investigating.