London Borough of Newham (25 014 969)

Statement Closed after initial enquiries Refuse and recycling 06-Apr-2026

Summary: We will not investigate this complaint about household waste collection and complaint handling. This is because there is not enough injustice to justify our involvement.

Barnsley Metropolitan Borough Council (25 012 867)

Statement Upheld Refuse and recycling 01-Apr-2026

Summary: Mrs X complained on behalf of Mr Y that the Council failed to empty his bins on several occasions. We find the Council at fault, causing frustration for Mr Y. The Council has already apologised to Mr Y, helped him to clear the waste at his property, and made service improvements. We consider this to be a suitable remedy.

New Forest District Council (25 019 505)

Statement Closed after initial enquiries Refuse and recycling 30-Mar-2026

Summary: We will not investigate this complaint about missed waste collections, failing to provide black sacks, and failing to respond to concerns. Although it was frustrating, there is not enough injustice to justify an Ombudsman investigation.

Trafford Council (25 019 612)

Statement Closed after initial enquiries Refuse and recycling 30-Mar-2026

Summary: We will not investigate this complaint about missed bin collections. This is because there is not enough injustice to justify our involvement.

Reading Borough Council (25 019 419)

Statement Closed after initial enquiries Refuse and recycling 29-Mar-2026

Summary: We will not investigate this complaint about missed waste collections. The Council has explained the reasons for the service failure and what it is doing. It is unlikely we would add to that or reach a different outcome. The claimed injustice is not enough to justify our involvement.

Harlow District Council (25 019 501)

Statement Closed after initial enquiries Refuse and recycling 29-Mar-2026

Summary: We will not investigate this complaint about missed waste collections. The injustice is not enough to justify our involvement.

South Holland District Council (25 018 312)

Statement Closed after initial enquiries Refuse and recycling 27-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to collect his household waste because it believed it to be commercial waste. There is not enough evidence of fault by the Council to warrant our involvement.

Horsham District Council (25 003 982)

Statement Not upheld Refuse and recycling 26-Mar-2026

Summary: Mr X complained about the Council’s failure to provide a safe and effective solution to a longstanding big storage problem. We did not find the Council to be at fault because it properly responded to Mr X’s reports and concerns and is taking action to secure a long term solution to the problem.

London Borough of Hounslow (25 008 136)

Statement Closed after initial enquiries Refuse and recycling 26-Mar-2026

Summary: We will not investigate this complaint about the Council’s refuse service. This is because further investigation would not lead to a different outcome.

Bury Metropolitan Borough Council (25 019 053)

Statement Closed after initial enquiries Refuse and recycling 26-Mar-2026

Summary: We will not investigate this complaint about charging for replacement bins. There is not enough evidence of fault in the Council’s decision to charge, nor a significant enough injustice, to justify an Ombudsman investigation.