Brighton & Hove City Council (25 013 697)

Statement Closed after initial enquiries Refuse and recycling 10-Feb-2026

Summary: We will not investigate Mr X’s complaint about missed recycling collections. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

Oxford City Council (25 014 093)

Statement Upheld Refuse and recycling 09-Feb-2026

Summary: We will not investigate this complaint about delay in waste bin provision. We are satisfied with the actions the Council has taken in response to the complaint. It apologised and reminded staff to prioritise future cases where there is good reason. It is unlikely an Ombudsman investigation would achieve anything further.

London Borough of Lambeth (25 004 116)

Statement Upheld Refuse and recycling 05-Feb-2026

Summary: Ms X complained the Council regularly missed bin collections after it approved a request to move a bin store area for the flats she lives in. The Council was at fault for not telling the residents there was a ten-metre limit for the crew to move the bins and for missing collections. This caused Ms X uncertainty, frustration and time and trouble. The Council has agreed to apologise and make a payment to Ms X.

Epsom & Ewell Borough Council (25 012 514)

Statement Upheld Refuse and recycling 04-Feb-2026

Summary: We will not investigate this complaint about ongoing refuse problems near Miss X’s home. This is because the Council took satisfactory action in response to the complaint.

West Berkshire Council (25 013 752)

Statement Closed after initial enquiries Refuse and recycling 04-Feb-2026

Summary: We will not investigate this complaint about an application for a larger waste bin. This is because there is not enough evidence of fault in how the Council made its decision not to provide a larger bin.

Cheshire East Council (25 010 767)

Statement Upheld Refuse and recycling 03-Feb-2026

Summary: We will not investigate this complaint about the Council refusing to replace a damaged garden waste bin. We are satisfied with the action the Council has now proposed to address the matter.

Westmorland and Furness Council (25 013 607)

Statement Closed after initial enquiries Refuse and recycling 03-Feb-2026

Summary: We will not investigate this complaint about nuisance from waste bins. This is because the injustice caused is not enough to justify our involvement. We are satisfied with the actions the Council took in response to the complaint, to apologise, remind staff not to leave bins blocking access, and to monitor staff. It is unlikely an Ombudsman investigation would add anything further.

Cheshire East Council (25 013 855)

Statement Closed after initial enquiries Refuse and recycling 03-Feb-2026

Summary: We will not investigate this complaint about missed bin collections. This is because there is not enough evidence of fault. The Council is following its policy to not collect bins where it cannot get to them.

London Borough of Barking & Dagenham (24 022 151)

Statement Upheld Refuse and recycling 29-Jan-2026

Summary: The Council was at fault for the time taken to address concerns about bin lorries being able to collect rubbish outside of Mr X’s property. This meant Mr X had to wait longer than he should have for the Council to put in place measures to address the issues. To remedy the injustice caused the Council agreed to apologise to Mr X and make a payment to recognise the frustration he suffered.

Liverpool City Council (25 011 823)

Statement Closed after initial enquiries Refuse and recycling 29-Jan-2026

Summary: We will not investigate this complaint about the location of a communal bin station and the Council’s response to Mr X’s service requests. This is because one of element of the complaint is late and there are no good reasons to exercise discretion to investigate it now. For the remaining issue, there is not enough evidence of fault to warrant our involvement.