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Refuse and recycling


Recent statements in this category are shown below:

  • Bury Metropolitan Borough Council (21 006 387)

    Statement Upheld Refuse and recycling 08-May-2022

    Summary: Mr E complained the Council has failed to provide enough bins for his estate. He also says the Council did not adequately respond to his complaints and it unreasonably banned him from contacting the waste management team. We find the Council was at fault as it delayed responding to Mr E's communication and it failed to adequately respond to his complaint. The Council has agreed to our recommendations to address the injustice caused by fault.

  • Birmingham City Council (21 010 990)

    Statement Upheld Refuse and recycling 08-May-2022

    Summary: Mrs X complained the Council has repeatedly failed to collect household waste from the communal bin servicing her block of flats. This leads to a build-up of waste which is unsightly, unsanitary and can cause problems with odours and rodents. The Council's repeated failure to collect Mrs X's household waste on a weekly basis amounts to fault. This fault has caused Mrs X an injustice.

  • Birmingham City Council (21 010 989)

    Statement Upheld Refuse and recycling 05-May-2022

    Summary: Mrs X complained the Council has repeatedly failed to collect household waste from the communal bin servicing her block of flats. This led to a build-up of waste which is unsightly, unsanitary and caused problems with odours and pests/ rodents. The Council's repeated failure, over a sustained period, to collect Mrs X's household waste on a weekly basis amounts to fault. This fault has caused Mrs X an injustice.

  • Trafford Council (21 010 700)

    Statement Not upheld Refuse and recycling 05-May-2022

    Summary: Mr Y complains about the Council's failure to deal with problems in an alleyway by his home. We find no fault in the way the Council responded to Mr Y's concerns. There is some fault in the Council's handling of Mr Y's complaint, but the apology already offered is an appropriate remedy.

  • Thanet District Council (21 008 679)

    Statement Upheld Refuse and recycling 04-May-2022

    Summary: Mrs X complained the Council repeatedly missed her garden waste collections and did not return after she reported them. The Council was at fault for failing to provide an adequate collection service, respond to Mrs X's first complaint or issue a refund when it said it would. This caused Mrs X avoidable frustration and meant she went to time and trouble to report the missed collections. The Council has now refunded Mrs X the cost of the garden waste collections which partially remedies her injustice. The Council will also apologise.

  • Gloucester City Council (21 012 610)

    Statement Upheld Refuse and recycling 04-May-2022

    Summary: Mr D says the Council repeatedly failed to collect his recycling in 2021. The Ombudsman found evidence of fault, upheld the complaint, and completed the investigation. The Council has accepted our recommended actions including financial redress.

  • Birmingham City Council (21 012 381)

    Statement Upheld Refuse and recycling 27-Apr-2022

    Summary: The Council was at fault for repeatedly failing to collect the waste bins on Mr X's road and for its poor complaints handling. It should apologise to Mr X and pay him £250 as a recognition of the distress and frustration this caused him and develop an action plan to help resolve the issue.

  • Tonbridge and Malling Borough Council (21 009 419)

    Statement Upheld Refuse and recycling 26-Apr-2022

    Summary: Mr D complained about how the Council handled its suspension of its garden waste collection service. He also said it failed to provide updates and refused his suggestions to dispose of his garden waste. We found the Council failed to deliver the agreed service to Mr D due to circumstances outside its control. It has apologised to Mr D, provided his one-off collection, and took appropriate steps to be able to reinstate its service. It has therefore remedied the impact of its service failure as set out in its policy.

  • London Borough of Croydon (21 018 586)

    Statement Upheld Refuse and recycling 21-Apr-2022

    Summary: We will not investigate this complaint about the Council's online ordering system for bulky waste collection or the way it dealt with Miss X's concerns about this. There is not enough evidence of fault by the Council to warrant investigation. Even if there were fault, the Council has provided a remedy and there is not a significant remaining injustice which would warrant investigation.

  • Birmingham City Council (21 011 455)

    Statement Upheld Refuse and recycling 20-Apr-2022

    Summary: Mr X complained the Council has repeatedly failed to collect the household waste from his street on the scheduled days or in a timely manner when collections are missed. The Council's repeated failure to collect Mr X's household waste over a sustained period amounts to fault. This fault has caused Mr X an injustice.