North Yorkshire Council (24 015 957)

Statement Upheld Refuse and recycling 14-Oct-2025

Summary: Mr X complained about how the Council made, and communicated, its decision to change refuse collection arrangements for his home. We found fault in how it communicated its decision. The Council agreed to apologise to Mr X for the uncertainty and confusion caused to him. We did not find evidence of fault in how the Council made its decision.

London Borough of Barnet (24 021 777)

Statement Upheld Refuse and recycling 14-Oct-2025

Summary: The Council was at fault when it frequently failed to collect Mr X’s household refuse over an eight month period. It did not address the issue or respond to Mr X’s concerns in a timely manner. The Council will make a payment to Mr X to acknowledge the frustration this caused him.

London Borough of Newham (25 004 915)

Statement Closed after initial enquiries Refuse and recycling 14-Oct-2025

Summary: We will not investigate this complaint about how the Council handled a bulky waste collection. The claimed injustice is not significant enough to warrant our involvement.

Barnsley Metropolitan Borough Council (25 007 645)

Statement Closed after initial enquiries Refuse and recycling 13-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision she needs to pay for delivery of a new refuse bin. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Walsall Metropolitan Borough Council (25 010 211)

Statement Closed after initial enquiries Refuse and recycling 13-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council refused his request to provide him with a larger recycling bin. The Council has now provided Mr X with a larger bin, and an investigation by the Ombudsman is unlikely to achieve anything further.

Milton Keynes Council (25 008 096)

Statement Closed after initial enquiries Refuse and recycling 08-Oct-2025

Summary: We will not investigate Miss X’s complaint about the green waste collection service she receives from the Council. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Shropshire Council (24 014 478)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council damaging her garden waste bin and refusing to replace it free of charge. This is because there is not enough evidence of fault by the Council and any injustice is not significant enough to warrant an investigation.

Gloucester City Council (25 006 966)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to remove domestic bins from Ms X’s local area. This is because an investigation would be unlikely to find fault with the Council’s actions.

Walsall Metropolitan Borough Council (25 007 039)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate Ms X’s complaint about a partially missed refuse collection. This is because the matter has not caused Ms X any significant personal injustice which is serious enough to warrant an investigation.

London Borough of Hillingdon (25 008 113)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We cannot investigate this complaint about the Council’s decision to introduce an annual fee for collecting garden waste. This is because it is a decision taken by the Council that affects all or most of the people in the Council’s area.