Manchester City Council (25 014 831)

Statement Closed after initial enquiries Refuse and recycling 24-Feb-2026

Summary: We will not investigate this complaint about bin capacity for household waste. There is not enough evidence of fault by the Council because it is providing waste capacity in line with its policy.

London Borough of Redbridge (25 014 966)

Statement Closed after initial enquiries Refuse and recycling 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s waste collection service. This is because the Council has taken suitable action in response to Mr X’s complaint and further investigation would not lead to a different outcome.

Shropshire Council (25 027 347)

Statement Closed after initial enquiries Refuse and recycling 20-Feb-2026

Summary: We will not investigate this complaint about a missed garden waste collection. This is because the alleged injustice does not justify public money being spent on an investigation or the pursuit of a financial remedy.

Rushcliffe Borough Council (25 013 320)

Statement Closed after initial enquiries Refuse and recycling 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s waste collection service. This is because further investigation would not lead to a different outcome.

Isle of Wight Council (25 018 818)

Statement Closed after initial enquiries Refuse and recycling 19-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to cancel and refund his garden waste collection service. This is because there is insufficient evidence of fault.

Milton Keynes Council (25 018 893)

Statement Closed after initial enquiries Refuse and recycling 19-Feb-2026

Summary: We will not investigate Mr X’s complaint about the size of his garden waste bin because there is insufficient evidence of fault.

Westmorland and Furness Council (25 027 300)

Statement Closed after initial enquiries Refuse and recycling 19-Feb-2026

Summary: We will not investigate Mr B’s complaint about a missed garden waste collection. This is because Mr B has not suffered a serious or significant injustice which would justify public money being spent on an investigation or the pursuit of a financial remedy.

City of York Council (25 017 352)

Statement Closed after initial enquiries Refuse and recycling 18-Feb-2026

Summary: We will not investigate Mr X’s complaint about bin provision. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Stockport Metropolitan Borough Council (25 008 027)

Statement Closed after initial enquiries Refuse and recycling 17-Feb-2026

Summary: We will not investigate this complaint about missed bin collections. There is not enough evidence of fault in the Council’s actions, so further investigation would not lead to a different outcome.

Calderdale Metropolitan Borough Council (25 008 252)

Statement Upheld Refuse and recycling 17-Feb-2026

Summary: Ms D says the Council failed to provide her with an assisted collection for household waste at a property she owned but did not occupy. I have not found fault in the assisted collection matter. There was around five weeks delay logging Ms D’s complaint, but the Council has already acknowledged that error and apologised. There is no outstanding injustice to Ms D.