Recent statements in this category are shown below:
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Hertsmere Borough Council (25 005 446)
Statement Closed after initial enquiries Refuse and recycling 29-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council did not empty his household waste bin on one occasion. This is because Mr X’s claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
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Cumberland Council (25 001 772)
Statement Closed after initial enquiries Refuse and recycling 28-Jul-2025
Summary: We will not investigate this complaint about missed waste collections and poor complaint handling. The Council has implemented measures to ensure the green waste collections are made according to schedule. Further investigation is unlikely to lead to a different outcome. Also, we do not consider that Mrs X suffered a significant personal injustice because of the complaint procedure alone to warrant an investigation on this point.
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Birmingham City Council (25 000 943)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025
Summary: We will not investigate this complaint about missed refuse collections between September and December 2024, and since January 2025. The alleged fault has not caused a significant enough injustice, we cannot investigate matters which affect all or most people in the Council’s area, and it is not a good use of our resources to look at the complaints process in isolation.
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Derby City Council (25 001 531)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025
Summary: We will use our discretion not to investigate this complaint about the relocation of a bin store for Housing Association properties. This is because there is no worthwhile outcome that an investigation could achieve.
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Dudley Metropolitan Borough Council (25 004 133)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025
Summary: We will not investigate Miss X’s complaint about a missed bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Barnsley Metropolitan Borough Council (25 000 890)
Statement Closed after initial enquiries Refuse and recycling 22-Jul-2025
Summary: We will not investigate this complaint about missed waste collections as the Council is conducting a review of the matter.
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Dudley Metropolitan Borough Council (25 003 668)
Statement Closed after initial enquiries Refuse and recycling 20-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council has charged him for a replacement bin. There is not enough evidence of fault and in any case any injustice is not significant enough to justify our involvement.
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Royal Borough of Kingston upon Thames (25 004 086)
Statement Closed after initial enquiries Refuse and recycling 16-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s poor communication regarding a policy change to charge for replacement bins. This is because Miss X was not caused a significant injustice.
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Statement Closed after initial enquiries Refuse and recycling 16-Jul-2025
Summary: We will not investigate this complaint that the Council will not allow the complainant to use a bin for her rubbish. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hillingdon (25 000 318)
Statement Closed after initial enquiries Refuse and recycling 15-Jul-2025
Summary: We will not investigate Ms X’s complaint about how the Council allocates its street cleaning resources across its different wards. Any alleged fault has not caused her a significant injustice. The issues she raises would be better addressed to her local councillor or MP.