Recent statements in this category are shown below:
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Cheshire East Council (25 007 090)
Statement Closed after initial enquiries Refuse and recycling 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his concerns about his neighbour leaving their rubbish out in bin bags, and not responding to his complaint that the neighbour is using the rubbish as a form of anti-social behaviour (ASB). There is not enough evidence of Council fault nor sufficient significant personal injustice caused to him to warrant an investigation. We also cannot achieve the outcomes he seeks. We do not investigate councils’ complaint-handling where we are not investigating the issues giving rise to the complaint.
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Cumberland Council (25 009 502)
Statement Closed after initial enquiries Refuse and recycling 04-Nov-2025
Summary: We will not investigate this complaint the Council refused to replace a missing garden waste bin. Any injustice is not significant enough to justify our involvement.
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Eastbourne Borough Council (25 007 504)
Statement Closed after initial enquiries Refuse and recycling 03-Nov-2025
Summary: We will not investigate this complaint about Mr X’s assisted bin collections as there is insufficient evidence of fault to justify an investigation.
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North West Leicestershire District Council (25 008 425)
Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We will not investigate this complaint about missed bin collections. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would likely add or recommend.
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Cheshire East Council (25 009 124)
Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to charge for new bins and garden waste collections. There is not enough evidence of fault by the Council, the claimed injustice is not significant enough to warrant involvement and finally, we cannot achieve the outcome sought by Mr X.
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Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to provide free garden waste removal. This is because the injustice is not significant enough to warrant an investigation.
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West Berkshire Council (25 016 182)
Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We cannot investigate Mrs B’s complaint about the Council’s decision to move to three weekly general waste collections. This is because the issue affects all or most residents in the Council’s area.
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Manchester City Council (25 015 673)
Statement Closed after initial enquiries Refuse and recycling 29-Oct-2025
Summary: We will not investigate Dr B’s complaint about the Council’s delay providing a larger refuse bin. This is because an investigation would not add to the Council’s own investigation.
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Warwick District Council (25 006 474)
Statement Closed after initial enquiries Refuse and recycling 22-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to provide Mr X with a safe and reasonable refuse collection. This is because the complaint is late.
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Walsall Metropolitan Borough Council (25 006 086)
Statement Closed after initial enquiries Refuse and recycling 21-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council’s bin men are leaving the bins in unsuitable places after emptying them. This is because we do not consider he has suffered a significant personal injustice to warrant our involvement.