Westmorland and Furness Council (25 014 511)

Statement Upheld Refuse and recycling 28-Apr-2026

Summary: Miss X complained the Council repeatedly missed her assisted recycling waste collections. We find the Council at fault for failing to provide an assisted collection service to Miss X. This caused Miss X frustration and distress. The Council has agreed to apologise, make a symbolic payment and monitor Miss X’s waste collections to remedy the injustice caused.

Southend-on-Sea City Council (25 017 650)

Statement Closed after initial enquiries Refuse and recycling 28-Apr-2026

Summary: We will not investigate Mrs X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.

High Peak Borough Council (25 020 769)

Statement Closed after initial enquiries Refuse and recycling 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council charging him for a replacement bin and the Council’s policy for damaged bins. There is no evidence of Mr X suffering a significant injustice which would warrant our involvement.

Isle of Wight Council (25 019 273)

Statement Closed after initial enquiries Refuse and recycling 27-Apr-2026

Summary: We will not investigate Mr and Mrs X’s complaint about waste collection because there is not enough evidence of fault to justify an investigation by the Ombudsman.

North Lincolnshire Council (25 020 469)

Statement Closed after initial enquiries Refuse and recycling 26-Apr-2026

Summary: We will not investigate Mr X’s complaint about bin provision. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Southend-on-Sea City Council (25 022 261)

Statement Upheld Refuse and recycling 26-Apr-2026

Summary: The Council was not at fault for deciding Mrs X’s property was suitable for a new wheeled bin collection. It followed its process and considered information from Mrs X in reviewing its decision. The Council was at fault for the delay responding to Mrs X’s stage two review request. The Council has agreed to apologise to Mrs X.

London Borough of Lewisham (25 015 061)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2026

Summary: We will not investigate this complaint about damage and contamination which occurred when the complainant’s recycling bin was being emptied, and the Council’s handling of the subsequent complaint process. Any remaining injustice caused by the Council’s actions is not significant enough to justify the pursuit of an additional remedy by the Ombudsman.

Sandwell Metropolitan Borough Council (25 019 710)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision not to collect waste and recycling. This is because the claimed injustice is not significant enough to warrant further investigation.

East Lindsey District Council (25 023 500)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2026

Summary: We will not investigate part of Mr X’s complaint that the Council replaced his large waste bin with a smaller bin without justification because an investigation is unlikely to achieve any meaningful outcome. We will not investigate Mr X’s view that the Council should reimburse him £25 for a replacement bin because the claimed injustice is not significant enough to warrant our involvement.

Adur District Council (25 021 871)

Statement Closed after initial enquiries Refuse and recycling 21-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council erroneously removed his refuse bin or its response to his concerns about a refuse officer. The Council apologised and replaced the bin. An investigation is unlikely to achieve anything else. We will not investigate Mr X’s complaint about the size of the replacement bin because there is insufficient evidence of fault. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.