Central Bedfordshire Council (25 001 074)

Statement Upheld Refuse and recycling 27-Jan-2026

Summary: Mr X suffered unnecessary frustration and distress because the Council repeatedly failed to collect his bins. The Council was right to apologise and monitor Mr X’s bin collections.

Eastbourne Borough Council (25 011 649)

Statement Closed after initial enquiries Refuse and recycling 27-Jan-2026

Summary: We will not investigate this complaint about delays in the Council replacing Mr X’s garden waste dustbin. Mr X’s injustice is not significant enough to warrant our involvement.

Birmingham City Council (25 005 004)

Statement Upheld Refuse and recycling 26-Jan-2026

Summary: Mrs X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste despite collecting her neighbours’ waste. We found the repeated failures in the assisted collection service the Council provided to Mrs X is fault. As Mrs X is unable to dispose of the waste herself she has had to find ways to manage the uncollected waste left at her property for an extended period of time. The Council will apologise and make a payment to Miss X.

Birmingham City Council (25 005 730)

Statement Upheld Refuse and recycling 26-Jan-2026

Summary: Mrs X complained that although she should receive assisted collections the Council had repeatedly failed to collect her household waste while collecting her neighbours’. Mrs X also complained that when her bin is emptied the collection crew leave her bin on the pavement rather than return it to her property. We found the Council’s repeated failed to collect Mrs X’s household waste and return her bin in line with its assisted collection service is fault. This fault has caused Mrs X an injustice. She has had find ways to manage the uncollected her waste left at her property and has faced difficulties in retrieving her bin when it is not returned. The Council will apologise and make a symbolic payment to Mrs X.

City of Bradford Metropolitan District Council (25 020 724)

Statement Closed after initial enquiries Refuse and recycling 26-Jan-2026

Summary: We will not investigate Mr B’s complaint about the Council’s refusal to remove waste from the passageway next to his home. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Lambeth (25 005 468)

Statement Not upheld Refuse and recycling 22-Jan-2026

Summary: Mr X complained the Council missed recycling collections. He said this inconvenienced him and caused hygiene concerns. We have completed our investigation. There is no evidence of fault since our previous investigation.

Epping Forest District Council (25 012 444)

Statement Closed after initial enquiries Refuse and recycling 22-Jan-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide her household with a larger bin. This is because there is insufficient evidence of fault by the Council to warrant a further investigation by this office.

Bolton Metropolitan Borough Council (24 017 177)

Statement Upheld Refuse and recycling 21-Jan-2026

Summary: There was fault by the Council. The Council failed to reply to a stage 2 complaint and did not tell staff of the location of refuse bins when routes were reorganised, leading to missed collections. An apology, a symbolic payment for the distress and monitoring future collections remedies the injustice.

London Borough of Hillingdon (25 012 146)

Statement Closed after initial enquiries Refuse and recycling 21-Jan-2026

Summary: We will not investigate this complaint about missed garden waste collections. The injustice caused to the complainant is not significant enough to justify our continued involvement in the matter, and the Council has already taken satisfactory action in response to the complaint.

Leeds City Council (24 023 242)

Statement Not upheld Refuse and recycling 20-Jan-2026

Summary: We find no fault in the way the Council handled Mr X’s bin complaint and communications.