Buckinghamshire Council (25 024 301)

Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026

Summary: We will not investigate Mr X’s complaint about missed bin collections. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

Cheshire East Council (25 023 836)

Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026

Summary: We will not investigate this complaint about the Council refusing to pay for a replacement refuse bin. The level of injustice caused to the complainant by the alleged fault is not significant enough to warrant our continued involvement in the matter.

Hinckley & Bosworth Borough Council (25 024 699)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

Summary: We will not investigate Mr X’s complaint about a missed bin collection and the Council’s handling of a Subject Access Request. There is insufficient evidence of fault causing injustice to warrant further investigation and the Information Commissioner’s Office is better placed to deal with the complaint about the SAR request.

West Lindsey District Council (25 029 622)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

Summary: We will not investigate this complaint about food waste recycling. This is because there is insufficient evidence of fault to warrant further investigation and the claimed injustice is insufficient to justify investigating.

Birmingham City Council (26 008 958)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

Summary: We cannot investigate this complaint about bin collections. The matter is a result of industrial action by the Council’s refuse collection staff and so is a matter that affects all or most people in the area.

Woking Borough Council (25 028 338)

Statement Closed after initial enquiries Refuse and recycling 05-Jul-2026

Summary: We will not investigate Miss X’s complaint that the Council failed to collect her household waste on one occasion in December 2025. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.

Slough Borough Council (25 031 169)

Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

Summary: We will not investigate Miss X complaint that the Council are responsible for the loss of a strap used to secure her bin. Any claimed injustice is not significant enough to justify an investigation.

Birmingham City Council (25 031 805)

Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

Summary: We cannot investigate this complaint about recycling collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.

Manchester City Council (25 024 705)

Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

Summary: We will not investigate this complaint about the Council missing several bin collections. This is because any injustice is not significant enough to warrant further investigation, and in any event, further investigation would not lead to a different outcome.

London Borough of Newham (25 023 252)

Statement Upheld Refuse and recycling 02-Jul-2026

Summary: We have upheld this complaint about ongoing issues with bin collections, but we will not investigate this complaint further because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr Y.