Recent statements in this category are shown below:
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Manchester City Council (24 020 850)
Statement Upheld Refuse and recycling 30-Sep-2025
Summary: Mr X complained the Council repeatedly missed waste collections from his property and failed to deal with reports of fly-tipping and stolen bins, causing frustration and distress. We found the Council at fault, and it agreed to apologise and make payments for the distress it caused. We also found the Council should act to improve its processes and internal communication.
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Birmingham City Council (25 004 136)
Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to collect waste bins due to industrial action. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
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Coventry City Council (25 005 565)
Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s suggestion about one of its refuse collection online forms. This is because there is not enough evidence of fault by the Council and the injustice Miss X claims is not significant enough to justify our involvement. We also cannot achieve the outcome Miss X seeks.
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Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about refuse collections. This is because further investigation would not lead to a different outcome.
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High Peak Borough Council (25 001 108)
Statement Closed after initial enquiries Refuse and recycling 29-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision she needs to pay for a replacement bin after hers was damaged. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Manchester City Council (25 007 187)
Statement Closed after initial enquiries Refuse and recycling 29-Sep-2025
Summary: We will not investigate this complaint about the Council’s waste collection. This is because the claimed injustice is not significant enough to warrant investigation.
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Birmingham City Council (25 007 321)
Statement Closed after initial enquiries Refuse and recycling 29-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to collect waste bins due to industrial action. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
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Bolton Metropolitan Borough Council (24 017 836)
Statement Upheld Refuse and recycling 28-Sep-2025
Summary: Mr X complains on behalf of his Mother Ms Y, that her assisted bin collections are not being carried out. We find fault with the Council for poor communication. We have suggested a financial payment for the frustration and distress caused.
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Brighton & Hove City Council (25 000 308)
Statement Upheld Refuse and recycling 28-Sep-2025
Summary: Mx X complained about the Council’s service in providing waste and recycling collections for their property. They say the Council failed to arrange assisted collections and did not deliver bins to the property. They also say the Council missed multiple collections. Mx X reports this affected their mental health by having to store rubbish within their property. We found the Council at fault which caused Mx X injustice. The Council has agreed to make payment and arrange assisted collections for refuse and provide Mx X with appropriate bins. In addition, it should monitor the bin collection for the next three months.
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Bury Metropolitan Borough Council (24 022 770)
Statement Upheld Refuse and recycling 24-Sep-2025
Summary: Mr X complained about how the Council handled his waste collections. He stated on several occasions the Council failed to collect his bins, did not fully empty them, and did not return them to his property. The Council was at fault for several missed collections and for not fully emptying Mr X’s bins. It apologised to Mr X for the lack of service. We found the apology suitable to remedy Mr X’s injustice. The Council agreed to carry out further monitoring for two months to ensure Mr X’s bins are fully emptied.