Cheshire East Council (25 010 767)

Statement Upheld Refuse and recycling 03-Feb-2026

Summary: We will not investigate this complaint about the Council refusing to replace a damaged garden waste bin. We are satisfied with the action the Council has now proposed to address the matter.

Westmorland and Furness Council (25 013 607)

Statement Closed after initial enquiries Refuse and recycling 03-Feb-2026

Summary: We will not investigate this complaint about nuisance from waste bins. This is because the injustice caused is not enough to justify our involvement. We are satisfied with the actions the Council took in response to the complaint, to apologise, remind staff not to leave bins blocking access, and to monitor staff. It is unlikely an Ombudsman investigation would add anything further.

Cheshire East Council (25 013 855)

Statement Closed after initial enquiries Refuse and recycling 03-Feb-2026

Summary: We will not investigate this complaint about missed bin collections. This is because there is not enough evidence of fault. The Council is following its policy to not collect bins where it cannot get to them.

London Borough of Barking & Dagenham (24 022 151)

Statement Upheld Refuse and recycling 29-Jan-2026

Summary: The Council was at fault for the time taken to address concerns about bin lorries being able to collect rubbish outside of Mr X’s property. This meant Mr X had to wait longer than he should have for the Council to put in place measures to address the issues. To remedy the injustice caused the Council agreed to apologise to Mr X and make a payment to recognise the frustration he suffered.

Liverpool City Council (25 011 823)

Statement Closed after initial enquiries Refuse and recycling 29-Jan-2026

Summary: We will not investigate this complaint about the location of a communal bin station and the Council’s response to Mr X’s service requests. This is because one of element of the complaint is late and there are no good reasons to exercise discretion to investigate it now. For the remaining issue, there is not enough evidence of fault to warrant our involvement.

London Borough of Hackney (25 013 238)

Statement Closed after initial enquiries Refuse and recycling 29-Jan-2026

Summary: We will not investigate this complaint about early refuse collections. There is insufficient evidence of fault in the way the Council has considered the complainant's concerns.

Birmingham City Council (25 017 018)

Statement Closed after initial enquiries Refuse and recycling 29-Jan-2026

Summary: We cannot investigate Mr X’s complaint about refuse and recycling collections and street cleanliness. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.

East Lindsey District Council (24 023 284)

Statement Upheld Refuse and recycling 28-Jan-2026

Summary: Mr X complained about the Council not collecting his bins, and the reasons for its decision to offer him an alternative point for his waste to be collected. We found the Council at fault as it had not properly recorded evidence to support its decisions or shown consideration of Mr X’s concerns around the suitability of the collection point. This caused Mr X frustration and inconvenience. The Council has agreed to apologise to Mr X, reconsider the situation and make a new decision.

South Gloucestershire Council (25 008 703)

Statement Closed after initial enquiries Refuse and recycling 28-Jan-2026

Summary: We will not investigate this complaint about a missed waste collection. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice is not significant enough to justify our involvement.

North Somerset Council (25 013 307)

Statement Closed after initial enquiries Refuse and recycling 28-Jan-2026

Summary: We will not investigate this complaint about a missed waste collection. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice is not significant enough to justify our involvement.