Recent statements in this category are shown below:
Statement Not upheld Other 02-Apr-2020
Summary: Mr B complains that the Council has not taken adequate steps to deal with food hygiene and waste disposal issues at a takeaway next door to the property which he owns and lets to tenants. He considers that this has resulted in infestation by rodents. The Ombudsman has found no fault in the Council's actions in respect of matters that fall within the scope of the present investigation.
Statement Not upheld Other 30-Mar-2020
Summary: Mr X complains the Council did not respond to his requests for information in a timely manner and before a planning committee meeting. Mr X contacted the Council three days before the meeting asking for the information. The information shows the Council responded as quickly as it could and within one week of the initial request. There is no evidence of fault by the Council in the time taken to provide the requested information.
Statement Upheld Other 24-Mar-2020
Summary: The Council failed to complete the required course of pest control treatment. This meant Mr & Mrs B's grandson stayed over and suffered bed bug bites. The Council will apologise, pay £100, review its information and service, and provide suitable reminders to its staff.
Statement Upheld Other 04-Mar-2020
Summary: Ms X complained the Council incorrectly issued her with a Fixed Penalty Notice for fly tipping. She said she was put to unnecessary time and trouble disputing it which affected her mental health and studies. The Council was at fault when it failed to respond to Ms X's dispute. It has taken appropriate action to remedy the injustice she experienced.
Statement Upheld Other 27-Feb-2020
Summary: Mr X complained the Council failed to properly consider his reports about anti-social behaviour, dog fouling and littering on a piece of land adjacent to his property. There was some fault in that the Council failed to properly escalate Mr X's complaint. However, the Council apologised for this and took appropriate action to consider his concerns. This was a reasonable remedy to the complaint.
Statement Upheld Other 24-Feb-2020
Summary: Ms B complains about the behaviour of a pest control officer acting on behalf of the Council. She also complains about the Council's handling of her insurance claim and her complaint. The Ombudsman finds avoidable delay by the Council and its insurer in dealing with Ms B's claim. The Council has agreed to apologise to Ms B, pay her £300 in recognition of the frustration and time and trouble she was put to and pass her claim to its insurer who will issue a decision on liability within three months.
Statement Upheld Other 07-Feb-2020
Summary: Miss X complained about the Council's advice when she tried to make a nuisance complaint. There was some fault in the Council's initial advice, but this did not cause a significant injustice. I have found no fault in the Council's subsequent advice or investigation.
Statement Upheld Other 06-Feb-2020
Summary: Mr B complains the Council has not taken enforcement action against his neighbour who altered a culvert without permission. Mr B says the alteration changed the flow of the watercourse and increased the flood risk to Mr B's property. The Ombudsman has found fault with the Council which caused Mr B injustice. The Council has agreed to take action to remedy this injustice.
Statement Upheld Other 30-Jan-2020
Summary: Ms X complains about the action the Council has taken to prevent odours from a restaurant entering her flat and how the Council handled her complaint about this. Ms X says the odours cause her property to smell. From the evidence seen, the Ombudsman finds fault with the Council and has made recommendations to remedy the injustice caused.
Statement Upheld Other 28-Jan-2020
Summary: There is no evidence of fault with how the Council responded, after it received a report that Ms C's garden was attracting foxes. However, the Council was at fault in how it dealt with her complaint. It has offered her a suitable remedy to reflect the time and trouble she went to because of this fault.