Surrey Heath Borough Council (25 023 572)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council deciding not to take further action against the owner of nearby land which contains unauthorised waste. There is insufficient evidence of Council fault to justify us investigating.

London Borough of Harrow (25 015 121)

Statement Closed after initial enquiries Other 06-Jul-2026

Summary: We will not investigate this complaint about the Council’s response to reports of street cleanliness, rodent infestation, and issues surrounding antisocial behaviour and drug-related activity. This is because there is insufficient evidence of fault in the Council’s actions, and Mr Y has not suffered significant personal injustice.

London Borough of Croydon (26 008 695)

Statement Closed after initial enquiries Other 05-Jul-2026

Summary: We will not investigate this complaint about a fixed penalty notice the Council issued to X. There is no worthwhile outcome achievable, and we cannot achieve what X is looking for.  

Swindon Borough Council (25 023 248)

Statement Closed after initial enquiries Other 05-Jul-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to respond to complaints he made about two Council officers. There is not enough evidence of fault to justify an investigation.

Stoke-on-Trent City Council (25 027 609)

Statement Closed after initial enquiries Other 02-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for fly tipping. This is because Mr X can use his right to raise a defence against the issuing of the Notice in the magistrates court if he believes it was wrongly issued.

Milton Keynes Council (25 026 756)

Statement Closed after initial enquiries Other 29-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision to issue a Fixed Penalty Notice and its handling of Ms X’s representations about it. There is no worthwhile outcome achievable by our investigation, and we could not add to the investigation the Council has already carried out.

London Borough of Haringey (25 010 335)

Statement Upheld Other 24-Jun-2026

Summary: The Council was at fault for its failure to consider if light disturbance into Mr X’s home was a statutory nuisance. Mr X said the light led to significant sleep disturbance. Poor complaint handling by the Council also caused him frustration. The Council has agreed to apologise to Mr X and make a payment to remedy the injustice to him. The Council should also arrange to investigate if the light disturbance is a statutory nuisance.

Sandwell Metropolitan Borough Council (25 022 584)

Statement Closed after initial enquiries Other 24-Jun-2026

Summary: We will not investigate this complaint about how the Council responded to concerns about overflowing waste. We are unlikely to find fault with the Council.

London Borough of Waltham Forest (25 020 391)

Statement Upheld Other 23-Jun-2026

Summary: We will not investigate this complaint about the Council issuing a fixed penalty notice to Ms X. This is because the Council has provided a suitable remedy to recognise the injustice caused by the delays.

Reading Borough Council (25 023 778)

Statement Closed after initial enquiries Other 23-Jun-2026

Summary: We will not investigate this complaint about the Council’s maintenance of public areas. This is because there is not enough evidence of fault and an investigation by us would not achieve a different outcome. There is also not significant enough personal injustice to justify an investigation.