North Somerset Council (23 015 746)

Statement Closed after initial enquiries Other 05-Mar-2024

Summary: We will not investigate this complaint about how the Council has dealt with a leaking septic tank. This is because there is insufficient evidence of fault.

Blackburn with Darwen Council (23 016 323)

Statement Closed after initial enquiries Other 04-Mar-2024

Summary: We cannot investigate this complaint about a Fixed Penalty Notice issued for littering. This is because the Council commenced court proceedings.

Bristol City Council (23 016 590)

Statement Closed after initial enquiries Other 02-Mar-2024

Summary: We will not investigate this complaint about the Council issuing a fixed penalty for littering. It is reasonable for Ms X to challenge the penalty in the courts if she does not accept the penalty is due and is prosecuted by the Council.

Rochdale Metropolitan Borough Council (23 001 015)

Statement Closed after initial enquiries Other 28-Feb-2024

Summary: We will not investigate this complaint about how the Council has dealt with a report of fly-tipped waste. This is because there is insufficient evidence of fault.

Lincolnshire County Council (23 015 989)

Statement Closed after initial enquiries Other 26-Feb-2024

Summary: We will not investigate this complaint that the Council is responsible for flooding affecting complainant’s home. This is because the complaint is made late and there is no good reason to exercise discretion and investigate it now.

London Borough of Newham (23 016 152)

Statement Closed after initial enquiries Other 23-Feb-2024

Summary: We cannot investigate this complaint about damage caused to Ms X’s property from a water leak from a Council owned property as we are prevented from doing so by law.

Harlow District Council (23 016 153)

Statement Closed after initial enquiries Other 23-Feb-2024

Summary: We will not investigate this complaint that the security of Ms X’s property is compromised by the Council’s management of its green verges bordering her property as Ms X is not caused injustice by the alleged Council fault.

Tandridge District Council (23 005 989)

Statement Upheld Other 23-Feb-2024

Summary: Mrs X complained the Council has failed to take appropriate action against her neighbour around rubbish accumulation and an overgrown garden which led to a rat infestation. The Council delayed dealing with the matter and let it drift. It served a formal notice on Mrs X’s neighbour in April 2023 however it has still not been complied with. The Council agreed to make a symbolic payment to Mrs X to acknowledge the distress and uncertainty caused. It will also take action to bring its investigation to a conclusion and prevent further rat infestations in the future.

Bristol City Council (23 014 527)

Statement Closed after initial enquiries Other 22-Feb-2024

Summary: We will not investigate this complaint about how the Council dealt with concerns about a vehicle encampment. This is because we are unlikely to find fault.

North Somerset Council (23 013 194)

Statement Closed after initial enquiries Other 20-Feb-2024

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a property management company as requested by Mr X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.