Recent statements in this category are shown below:
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Tonbridge and Malling Borough Council (25 003 966)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to a request for CCTV and bodycam footage. The Information Commissioner is best placed to consider the matter. There is insufficient evidence the Council’s other actions affected the outcome, and the courts are best placed to consider the Fixed Penalty Notice itself.
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London Borough of Camden (25 004 605)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court.
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Thanet District Council (25 004 672)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We will not investigate this complaint about a broken drain at a neighbouring property owned by a housing association causing damage to Miss X’s property. This is because there is insufficient evidence of fault with the Council’s response. Also, we have no remit to investigate the actions of housing associations.
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Birmingham City Council (24 021 904)
Statement Upheld Other 03-Sep-2025
Summary: Mr X complained the Council failed to act on his requests for street cleaning in a timely manner. The Council was at fault. It responded to Mr X’s requests for street cleansing but it acknowledged there were delays in providing the service. This was fault and the Council apologised to Mr X for this delay. We found the apology suitable to remedy Mr X’s injustice. The Council agreed to also update its website to better manage expectations around how it responds to requests from residents for street cleansing.
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Stoke-on-Trent City Council (25 006 669)
Statement Closed after initial enquiries Other 01-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for fly tipping. This is because Mrs X can raise a defence against the issuing of the notice in court if she considers it was wrongly issued.
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Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because it would be reasonable for Mr X to take the matter to court.
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London Borough of Waltham Forest (25 005 214)
Statement Closed after initial enquiries Other 25-Aug-2025
Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice for littering. This is because Miss X can raise a defence in court if she believes it was wrongly issued.
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South Kesteven District Council (25 006 509)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council not clearing asbestos from his land. This is because it is unlikely we could achieve a worthwhile outcome if we were to investigate.
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Hart District Council (25 003 201)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of a watercourse near his home. There is insufficient evidence of fault to warrant an investigation.
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Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate Mr X’s complaint about an incident involving a Council employee. An investigation would be unlikely to lead to a different outcome.