Hampshire County Council (24 018 997)

Statement Closed after initial enquiries Other 12-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to carry out sufficient flood mitigation work on a watercourse near the complainant’s home. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Enfield (25 008 233)

Statement Closed after initial enquiries Other 12-Oct-2025

Summary: We will not investigate Mr X’s complaint about a Fixed Penalty Notice as we could not achieve more than what the Council is doing.

London Borough of Harrow (25 006 643)

Statement Closed after initial enquiries Other 09-Oct-2025

Summary: We will not investigate Miss X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court if she considers it was incorrectly issued and wants to challenge it. The data issue Miss X raised is best considered by the Information Commissioner’s Office.

Bristol City Council (25 004 562)

Statement Closed after initial enquiries Other 06-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s response to his report about a Council employee littering. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Wandsworth (25 008 819)

Statement Closed after initial enquiries Other 05-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for an alleged littering offence. This is because Mr X has the right to raise a defence against the issuing of the notice in court if he considers it was incorrectly issued and wishes to challenge it.

Bournemouth, Christchurch and Poole Council (25 006 544)

Statement Closed after initial enquiries Other 02-Oct-2025

Summary: We will not investigate this complaint about a vehicle the Council removed because it believed it was abandoned because there is not enough evidence of fault to warrant an investigation. We will not investigate Mr X’s complaints about his missing belongings or the Council’s handling of information requests. This is because other bodies are better placed to consider these complaints.

London Borough of Hillingdon (24 009 135)

Statement Upheld Other 30-Sep-2025

Summary: Mr X complained about the Council’s failure to take prompt and effective enforcement action to prevent the anti-social activities of a neighbouring business. We found the Council to be at fault because it allowed the case to drift and there was poor communication with Mr X. To remedy his frustration and distress, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.

Test Valley Borough Council (25 000 334)

Statement Closed after initial enquiries Other 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action regarding Mrs X’s neighbour and the condition of their gardens. This is because an investigation would be unlikely to find fault with the Council’s actions.

Birmingham City Council (24 022 363)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint about the Council’s failure to address a barking dog Ms X has complained about. This is because the complaint is about events that took place more than 12 months ago; it would have been reasonable for Ms X to bring this complaint to us sooner.

Brighton & Hove City Council (25 005 506)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council not requiring a neighbour to remove or cut back a bush at the end of his drive, and its reply to his solicitor’s letter. There is not enough evidence of fault by the Council, nor of a sufficiently significant injustice caused to Mr X by the matters complained of, to warrant an investigation. We also cannot achieve the outcome he seeks.