Other


Recent statements in this category are shown below:

  • Bristol City Council (23 015 129)

    Statement Upheld Other 12-Feb-2024

    Summary: We will not investigate this complaint about the Council’s delay in dealing with reports of fly tipping. The Council has removed the fly tipped material and apologised for the delay. We are satisfied with the Council’s actions on this point.

  • Oxford City Council (23 015 211)

    Statement Closed after initial enquiries Other 09-Feb-2024

    Summary: We will not investigate this complaint about the way the Council investigated a complaint made against Mr X or the conduct of its officers during a visit to his home. There is not enough evidence of fault in the Council’s action, and Mr X has not suffered a significant personal injustice.

  • London Borough of Wandsworth (23 008 085)

    Statement Upheld Other 07-Feb-2024

    Summary: There was fault by the Council, by not considering the full range of powers when deciding to enforce a waste offence. The Council has agreed to refund the money paid, and so we have completed our investigation.

  • Blackpool Borough Council (23 014 241)

    Statement Closed after initial enquiries Other 06-Feb-2024

    Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate enforcement action when he reported a leaking toilet from another flat. There is not enough evidence to justify an investigation.

  • Environment Agency (23 014 676)

    Statement Closed after initial enquiries Other 06-Feb-2024

    Summary: We cannot investigate this complaint about the Environment Agency failing to ensure a business complies with an enforcement notice to stop a nuisance. This is because we have no jurisdiction to investigate the actions of the Environment Agency unless it relates to flood defence.

  • Harlow District Council (23 007 054)

    Statement Closed after initial enquiries Other 02-Feb-2024

    Summary: We will not investigate this complaint about damage caused to Miss X’s boundary hedge. This is because it is reasonable to expect Miss X to go to court to determine any Council liability.

  • Gateshead Metropolitan Borough Council (23 014 474)

    Statement Closed after initial enquiries Other 01-Feb-2024

    Summary: We will not investigate this complaint the Council failed to maintain its properties and allowed an area to fall into disrepair. There is not enough evidence of fault to justify our involvement.

  • London Borough of Harrow (22 018 028)

    Statement Upheld Other 31-Jan-2024

    Summary: The Council’s repeated delay in responding to Mr X’s complaints about fly-tipping was fault. The Council was also at fault for giving Mr X conflicting information about what the Council could or would do about the problem. This caused Mr X significant and avoidable distress and raised his expectations. The Council has agreed to apologise, make a payment to Mr X, and act to improve its services.

  • Southend-on-Sea City Council (23 017 044)

    Statement Closed after initial enquiries Other 31-Jan-2024

    Summary: We will not investigate Mr B’s complaint about a refuse collector using foul language. This is because Mr B has not suffered a significant injustice which would justify an investigation.

  • Cheshire East Council (23 013 656)

    Statement Closed after initial enquiries Other 30-Jan-2024

    Summary: We will not investigate this complaint the Council refused to investigate the owner of a Park Home for harassment. There is not enough evidence of fault in how the Council’s considered the matter to justify our involvement. The courts are best placed to consider whether the Council acted lawfully.

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