North Northamptonshire Council (25 003 177)

Statement Closed after initial enquiries Other 29-Jul-2025

Summary: We will not investigate this complaint about delays caused when a refuse vehicle failed to pull over to allow Mr X to pass. This is because the injustice caused to him is not significant enough to justify an investigation.

London Borough of Ealing (25 005 015)

Statement Closed after initial enquiries Other 27-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council issuing her a Fixed Penalty Notice for fly tipping. This is because Ms X can raise a defence against the issuing of the notice in court if she believes it was incorrectly issued and decides not to pay it.

Welwyn Hatfield Borough Council (24 012 979)

Statement Upheld Other 21-Jul-2025

Summary: Mr X complained the Council failed to meet its legal duty to ensure, as far as practicable, its land was free from rats and mice. We found the Council at fault. The Council has agreed to apologise to Mr X and take further action.

Environment Agency (24 013 731)

Statement Not upheld Other 21-Jul-2025

Summary: Mr B complained the Environment Agency failed to maintain an existing flood protection scheme and failed to act to correct known weaknesses in the scheme. Mr B says as a result he has experienced flooding in his property. There is no evidence of fault in the maintenance of the existing scheme or in the Authority’s actions to improve protection.

Hertsmere Borough Council (25 001 612)

Statement Closed after initial enquiries Other 20-Jul-2025

Summary: We will not investigate this complaint that the Council does not respond properly to reports about issues such as litter and street maintenance. This is because there is insufficient evidence of fault by the Council.

Coventry City Council (25 001 279)

Statement Closed after initial enquiries Other 20-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council response to water leaks at a neighbouring property, and how it dealt with his complaints. There is not enough significant personal injustice caused to him by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling and communications in isolation where we are not investigating the core issue giving rise to the complaint.

London Borough of Haringey (25 007 791)

Statement Closed after initial enquiries Other 17-Jul-2025

Summary: We will not investigate Mr B’s complaint about a Fixed Penalty Notice for an alleged fly tipping offence. This is because the courts are in the best position to decide the matter.

London Borough of Richmond upon Thames (25 000 062)

Statement Closed after initial enquiries Other 16-Jul-2025

Summary: We will not investigate Mr X’s complaint about dog fouling issues on a local road. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Liverpool City Council (25 001 472)

Statement Closed after initial enquiries Other 15-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to deregister his food business. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing investigation into potential offences has concluded. We will not investigate Mr X’s complaint about the Council’s response to his subject access requests because this is a data matter best considered and decided by the Information Commissioner’s Office.

Manchester City Council (24 023 394)

Statement Closed after initial enquiries Other 15-Jul-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to find his current address when it served him with an environment protection notice. There is not enough evidence of fault to justify an investigation.