London Borough of Hounslow (25 006 825)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not investigate this complaint about leaves, litter, dumped furniture and groups of teenagers hanging around a service road for local shops. The alleged faults have not caused a significant enough injustice.

Bournemouth, Christchurch and Poole Council (25 007 379)

Statement Closed after initial enquiries Other 10-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for littering. This is because Mrs X could have used her right to raise a defence against the matter in court if she believed there was fault in the way it was issued.

London Borough of Haringey (25 003 974)

Statement Closed after initial enquiries Other 10-Sep-2025

Summary: We will not investigate this complaint about a Fixed Penalty Notice the complainant received when his refuse was found on the floor in a communal bin area. This is because the courts were better placed to decide the matter.

Tonbridge and Malling Borough Council (25 003 966)

Statement Closed after initial enquiries Other 07-Sep-2025

Summary: We will not investigate this complaint about the Council’s response to a request for CCTV and bodycam footage. The Information Commissioner is best placed to consider the matter. There is insufficient evidence the Council’s other actions affected the outcome, and the courts are best placed to consider the Fixed Penalty Notice itself.

London Borough of Camden (25 004 605)

Statement Closed after initial enquiries Other 07-Sep-2025

Summary: We will not investigate this complaint about a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court.

Thanet District Council (25 004 672)

Statement Closed after initial enquiries Other 04-Sep-2025

Summary: We will not investigate this complaint about a broken drain at a neighbouring property owned by a housing association causing damage to Miss X’s property. This is because there is insufficient evidence of fault with the Council’s response. Also, we have no remit to investigate the actions of housing associations.

Birmingham City Council (24 021 904)

Statement Upheld Other 03-Sep-2025

Summary: Mr X complained the Council failed to act on his requests for street cleaning in a timely manner. The Council was at fault. It responded to Mr X’s requests for street cleansing but it acknowledged there were delays in providing the service. This was fault and the Council apologised to Mr X for this delay. We found the apology suitable to remedy Mr X’s injustice. The Council agreed to also update its website to better manage expectations around how it responds to requests from residents for street cleansing.

Stoke-on-Trent City Council (25 006 669)

Statement Closed after initial enquiries Other 01-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for fly tipping. This is because Mrs X can raise a defence against the issuing of the notice in court if she considers it was wrongly issued.

Cornwall Council (25 001 037)

Statement Closed after initial enquiries Other 26-Aug-2025

Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because it would be reasonable for Mr X to take the matter to court.

London Borough of Waltham Forest (25 005 214)

Statement Closed after initial enquiries Other 25-Aug-2025

Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice for littering. This is because Miss X can raise a defence in court if she believes it was wrongly issued.