Lewes District Council (25 004 570)

Statement Upheld Other 02-Feb-2026

Summary: There was fault by the Council in this complaint about pest control, because it drew an unsafe conclusion on the basis of the evidence it had gathered, failed to visit the complainant despite agreeing to do so, and inadvertently implied it had found a statutory nuisance when it had not. The Council has agreed to apologise and offer a financial remedy to the complainant, contact him now to arrange a visit to his property, and reassess the evidence it gathered during its investigation.

Wigan Metropolitan Borough Council (25 014 828)

Statement Closed after initial enquiries Other 02-Feb-2026

Summary: We will not investigate this complaint about how the Council handled Mr X’s environmental health concerns. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.

London Borough of Camden (25 014 397)

Statement Closed after initial enquiries Other 30-Jan-2026

Summary: We will not investigate this complaint about the Council issuing Mr X a fixed penalty notice because further investigation would not achieve any worthwhile outcome.

North Somerset Council (25 012 973)

Statement Closed after initial enquiries Other 29-Jan-2026

Summary: We will not investigate this complaint about the Council’s response to Miss X’s multiple reports of dangerous dogs in the local area. This is because an investigation would be unlikely to find fault with the Council’s actions.

Epping Forest District Council (24 019 700)

Statement Upheld Other 27-Jan-2026

Summary: Mrs X complained about the Council’s actions related to high hedges and trees in gardens close to hers. We found fault because the Council did not issue documentation about the required height of the trees creating the hedge when it should have done which meant Mrs X was not given appeal rights linked to this change. We also found fault because the Council did not properly respond to Mrs X’s complaints. These faults caused Mrs X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise, make a payment to her, issue relevant documentation and issue guidance to officers.

Darlington Borough Council (25 012 316)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We will not investigate this complaint about the Council not allowing Mr X a fair hearing about his rescue dogs. The law prevents us from investigating matters that have been considered in court.

Welwyn Hatfield Borough Council (25 008 704)

Statement Closed after initial enquiries Other 22-Jan-2026

Summary: We will not investigate this complaint about the Council’s response to reports of fly tipping. This is because the Council has now taken action and further investigation by us is unlikely to achieve a different or more meaningful outcome.

Gloucestershire County Council (25 013 266)

Statement Closed after initial enquiries Other 22-Jan-2026

Summary: We will not investigate this complaint about damages the Council caused to a hedge. This is because it is reasonable for Mr and Mrs X to pursue their compensation claim by taking the Council to court.

Welwyn Hatfield Borough Council (25 024 209)

Statement Closed after initial enquiries Other 22-Jan-2026

Summary: We will not investigate Mr C’s complaint about delay by the Council cutting back a hedge. This is because an investigation would not add to the Council’s own investigation.

Cheshire West & Chester Council (25 011 766)

Statement Upheld Other 14-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of a high hedge complaint as the Council has now served a high hedge notice, which is what the complainant wanted.