City of Bradford Metropolitan District Council (25 028 593)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his requests for street cleaning, fly-tipping reports and his complaints. This is because we have decided any injustice stemming from the matters complained of is not significant enough to justify our involvement.

Torbay Council (26 002 429)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We will not investigate this complaint about school water supply safety. There is not enough evidence of the Council’s consideration of the matter causing the complainant a personal injustice about which he can complain to the Ombudsman.

Broxtowe Borough Council (26 017 653)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to issue Ms X a fixed penalty notice. This is because Ms X could have raised a defence against the issuing of the notice in court if she considered there was fault in the way it was issued.

London Borough of Lewisham (25 027 420)

Statement Closed after initial enquiries Other 21-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to his report of fly tipped waste. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Welwyn Hatfield Borough Council (26 000 657)

Statement Closed after initial enquiries Other 21-Sep-2026

Summary: We will not investigate Mrs Y’s complaint about the Council’s handling of an Antisocial Behaviour case because part of it is late, and there is not enough evidence of fault in the Council’s actions to justify our involvement regarding more recent matters.

Shropshire Council (25 025 147)

Statement Closed after initial enquiries Other 17-Sep-2026

Summary: We will not investigate this complaint about a lack of energy efficiency support X received by the Council because there is insufficient evidence of fault in the Council’s earlier actions. Investigation would be unlikely to achieve a meaningful outcome on more recent events.

Kingston Upon Hull City Council (26 003 964)

Statement Closed after initial enquiries Other 17-Sep-2026

Summary: We will not investigate Ms Y’s complaint about the Council’s handling of a noise nuisance because there is not enough evidence of fault to justify our involvement.

North Yorkshire Council (26 016 405)

Statement Closed after initial enquiries Other 17-Sep-2026

Summary: We will not investigate this complaint about the Council restricting access to its waste and recycling sites. This is because there is not enough evidence of fault to justify an investigation.

Stockport Metropolitan Borough Council (25 017 921)

Statement Closed after initial enquiries Other 16-Sep-2026

Summary: We will not investigate this complaint about the Council’s response to complaints Mrs X has raised about a local site. This is because the complaint is late and there is no good reason to exercise discretion to investigate. We will also not investigate the Council’s decision to restrict Mrs X’s communication with it. This is because an investigation would be unlikely to find fault with the Council’s actions.

Ashfield District Council (25 015 240)

Statement Upheld Other 16-Sep-2026

Summary: Mr X complained the Council mishandled a long-running environmental health and anti-social behaviour case concerning his neighbour, and that one of its officers acted inappropriately. We found fault because the Council took too long to deal with Mr X’s reports and complaint, and because an officer shared information with him which should not have been disclosed. The Council has already taken action to address the officer’s conduct and agreed to make a symbolic payment for the avoidable uncertainty and frustration it caused Mr X.