East Sussex County Council (25 010 436)

Statement Closed after initial enquiries Other 19-Apr-2026

Summary: We will not investigate this complaint about the Council’s actions relating to drainage and a culvert running off a neighbouring property. Part of the complaint is late and there are no good reasons to consider it now. And of the part that is not late, there is insufficient evidence of fault which would warrant an investigation. Additionally, Mr X could seek a civil remedy in the courts if he believes the drainage poses a risk to his property.

Wigan Metropolitan Borough Council (25 007 061)

Statement Upheld Other 15-Apr-2026

Summary: Mr and Ms X complained about how the Council dealt with a high hedge and tree in their garden. Mr and Ms X said this distressed and frustrated them. There was fault in the way the Council delayed issuing remedial notices and communication and complaint handling was poor. This frustrated Mr and Ms X. The Council has already apologised but also agreed to make a financial payment.

Manchester City Council (25 018 301)

Statement Closed after initial enquiries Other 14-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council not notifying him before removing part of his damaged wall, and its decision on which part to remove. There is not enough evidence of Council fault to warrant us investigating. We also cannot achieve the outcome Mr X seeks.

Bedford Borough Council (25 018 707)

Statement Closed after initial enquiries Other 14-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of a bulky waste collection. That is because there is not enough evidence the Council is at fault and the injustice is not significant enough to justify an investigation.

Buckinghamshire Council (25 018 889)

Statement Closed after initial enquiries Other 14-Apr-2026

Summary: We will not investigate this complaint about the Council’s management of vegetation adjacent to Mr X’s property as it is unlikely we can add to the outcome of the complaint nor can we achieve the outcome Mr X seeks in respect of damage to his property.

Leicester City Council (25 017 237)

Statement Closed after initial enquiries Other 13-Apr-2026

Summary: We will not investigate this complaint about the Council storing waste for composting in a park depot. There is insufficient evidence of fault which would warrant an investigation.

Mid Suffolk District Council (25 020 335)

Statement Closed after initial enquiries Other 13-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council did not properly investigate a report of fly-tipping or works to a track. This is because the complaint is late and it would have been reasonable for Mr X to complain to us sooner.

London Borough of Newham (25 018 877)

Statement Closed after initial enquiries Other 09-Apr-2026

Summary: We will not investigate this complaint about the Council issuing Mr X with a fixed penalty notice for littering, or how it considered his representations about it. There is not enough evidence of fault by the Council to warrant our involvement and in any case, Mr X can raise a defence against the issuing of the notice in court.

Stafford Borough Council (25 019 610)

Statement Closed after initial enquiries Other 09-Apr-2026

Summary: We will not investigate Mr Y’s complaint about how the Council handled a food safety inspection. The courts are better placed to consider his complaint, and we could not achieve the outcome he wants. Also, the Information Commissioner’s Office is better placed to consider his complaint about the Council’s response to his information requests.

London Borough of Brent (25 017 826)

Statement Closed after initial enquiries Other 06-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a hedge next along a stretch of footway in his area, how it responded to his complaint, and about local Councillors not replying to him. There is not enough evidence of Council fault in how regarding the hedge issues, nor sufficient significant personal injustice caused to Mr X by those matters, to warrant an investigation. We do not investigate council complaint handling where we are not investigating the core matter giving rise to the complaint. We also cannot achieve the key complaint outcome Mr X seeks.