North Tyneside Metropolitan Borough Council (23 000 755)

Statement Closed after initial enquiries Other 24-Apr-2023

Summary: We will not investigate this complaint about damage caused to Mr X’s car. This is because it is reasonable to expect Mr X to go to court to determine any liability owed by the Council.

North Somerset Council (22 018 000)

Statement Closed after initial enquiries Other 24-Apr-2023

Summary: We will not investigate this complaint about the Council’s refusal to implement a borough-wide ban of dogs in its public places. This is because there is insufficient evidence of fault and we cannot achieve the outcome Mr X wants.

South Gloucestershire Council (22 014 167)

Statement Closed after initial enquiries Other 23-Apr-2023

Summary: We will not investigate this complaint about the Council’s handling of matters relating to Mr X’s reports of breaches of the Avian Flu Regulations. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.

London Borough of Bexley (22 017 830)

Statement Closed after initial enquiries Other 23-Apr-2023

Summary: We will not investigate this complaint about matters relating to the Fixed Penalty Notice (FPN) issued to Mr X. This is because there is insufficient evidence of fault by the Council which has caused injustice to Mr X and the FPN has been cancelled.

Environment Agency (22 013 119)

Statement Closed after initial enquiries Other 19-Apr-2023

Summary: We will not investigate this complaint about the closure of a footbridge. This is because we could not add to the investigation carried out by the Environment Agency and we cannot achieve the outcome he seeks. Furthermore any injustice caused to Mr X by the closure is not significant enough to justify our involvement.

Bedford Borough Council (22 017 953)

Statement Closed after initial enquiries Other 19-Apr-2023

Summary: We will not investigate this complaint about the Council issuing the complainant with a Fixed Penalty Notice. This is because we are unlikely to achieve anything as the complainant has paid the fine.

London Borough of Hounslow (22 017 514)

Statement Closed after initial enquiries Other 17-Apr-2023

Summary: We will not investigate this complaint that the Council removed the complainants’ vehicles from a car park outside his home. This is because there is insufficient evidence of fault by the Council.

Oldham Metropolitan Borough Council (22 016 957)

Statement Upheld Other 16-Apr-2023

Summary: We will not investigate this complaint about the actions of an Environmental Health Officer and the Council’s allocations process. The Council’s apology for the content of the Officer’s email is a suitable remedy. The landlord has completed the necessary repairs and the Council has reviewed the information provided for the complainant’s banding. Further investigation is unlikely to lead to a different outcome.

Dorset Council (22 015 306)

Statement Not upheld Other 13-Apr-2023

Summary: The Council was not at fault for how it charged Mr B for risk assessing his private water supply. It had the authority to increase its fee and it fully explained why it did so. Its decision was not obviously unreasonable. This means we cannot question it – as we have no power to question decisions made without fault.

Basingstoke & Deane Borough Council (22 010 638)

Statement Not upheld Other 12-Apr-2023

Summary: Mr X complained about the Council’s healthcare waste collection service. We have not found fault with how the Council has chosen to operate the service.