Welwyn Hatfield Borough Council (25 019 107)

Statement Upheld Noise 14-Jul-2026

Summary: We decided that we should not investigate Mr X’s complaint about a noise nuisance. We found the Council’s investigation had accepted fault and agreed to remedy the complaint appropriately. As a result, we could not achieve any additional worthwhile outcome from conducting our own investigation. However, we investigated the Council’s complaint handling. We found there was fault with the way the Council presented its remedy to Mr X. We recommended the Council reviewed its practice.

Arun District Council (25 025 424)

Statement Closed after initial enquiries Noise 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s investigation of a complaint about possible noise nuisance. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Croydon (25 016 605)

Statement Upheld Noise 13-Jul-2026

Summary: Miss X complained about the Council's handling of her reports of noise nuisance from a neighbouring business since 2024. We found the Council failed to take reasonable steps to investigate whether the reported noise amounted to a statutory nuisance, did not follow its own noise nuisance procedure, failed to reach a decision on whether a statutory nuisance existed, and communicated poorly with Miss X, including in its complaint handling. These faults caused Miss X avoidable distress, uncertainty, frustration, and time and trouble pursuing the matter. The Council has agreed to apologise, make a financial payment to Miss X, complete its investigation, and take action to improve its handling of future noise nuisance complaints.

Tewkesbury Borough Council (25 012 148)

Statement Upheld Noise 07-Jul-2026

Summary: The Council failed to act on Mr X’s reports of noise nuisance from a neighbouring business. This caused Mr X uncertainty and frustration over whether there was a statutory nuisance. The Council has agreed to apologise, make a payment to Mr X and carry out a new assessment of the noise.

Cotswold District Council (25 012 155)

Statement Upheld Noise 07-Jul-2026

Summary: The Council delayed investigating Mr X's reports of a noise nuisance from a nearby business. It then delayed deciding what action to take following breaches of its abatement notice. This caused Mr X uncertainty and frustration. The Council has agreed to apologise, make a payment to Mr X and make a decision whether to take further action against the breaches.

Westmorland and Furness Council (25 016 765)

Statement Closed after initial enquiries Noise 06-Jul-2026

Summary: We will not investigate Mr X’s complaint about a Council’s response to his complaints about noise nuisance and licencing matters. He had a right of appeal to the magistrate’s court about the licencing committee’s decision. We will not investigate the other matters as further investigation would not lead to a different outcome.

Wiltshire Council (25 023 490)

Statement Closed after initial enquiries Noise 06-Jul-2026

Summary: We cannot investigate this complaint about an Experimental Traffic Order. This is because Mr X could take the matter to tribunal.

London Borough of Waltham Forest (25 022 376)

Statement Upheld Noise 01-Jul-2026

Summary: We have upheld Miss X’s complaint about how the Council handled her noise complaint. The Council have agreed to a suitable remedy.

London Borough of Croydon (25 021 943)

Statement Closed after initial enquiries Noise 18-Jun-2026

Summary: We will not investigate this complaint about noise because there is insufficient evidence of fault in the Council’s actions to justify our involvement.

North Northamptonshire Council (25 027 449)

Statement Closed after initial enquiries Noise 18-Jun-2026

Summary: We will not investigate this complaint about noise because there is insufficient evidence of fault in the Council’s actions to justify our involvement.