Walsall Metropolitan Borough Council (25 000 634)

Statement Closed after initial enquiries Noise 06-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. This is because there is insufficient evidence of fault in how the Council considered the matter.

Tameside Metropolitan Borough Council (24 021 684)

Statement Closed after initial enquiries Noise 01-Oct-2025

Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action to investigate nuisance from a local premises. Nor will we investigate his complaints the Council discriminated against him and wrongly applied its unreasonable complainant behaviour policy. There is not enough evidence of fault to justify an investigation.

London Borough of Lambeth (25 001 904)

Statement Closed after initial enquiries Noise 01-Oct-2025

Summary: We will not investigate this complaint about how the Council responded to a noise nuisance concern. This is because further investigation would not lead to a different outcome.

St Albans City Council (24 019 295)

Statement Closed after initial enquiries Noise 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s investigation into an alleged statutory nuisance from a neighbouring business. This is because there is not enough evidence of fault to justify investigating.

Bristol City Council (24 014 540)

Statement Upheld Noise 29-Sep-2025

Summary: Mr X complained the Council failed to act properly when it assessed noise coming from a sports club close to his home. We find the Council to be at fault. The Council did not properly consider Mr X’s complaint. It failed to make a proper assessment of the noise. It should re-assess the noise and take the appropriate action, should a statutory nuisance be found.

Bassetlaw District Council (24 015 237)

Statement Upheld Noise 29-Sep-2025

Summary: Mr X complained the Council did not take effective action with complaints he made about excessive noise from a nearby business. We found the Council at fault for not acting on Mr X’s noise reports over the period considered which caused him significant frustration. We do not find fault with the Council’s later investigation into the noise concerns and the decision it made. The Council has agreed to apologise for the injustice caused.

London Borough of Hackney (25 000 214)

Statement Closed after initial enquiries Noise 29-Sep-2025

Summary: We will not investigate this complaint how the Council dealt with a noise complaint because there is not enough evidence of fault to justify investigation.

London Borough of Waltham Forest (24 018 892)

Statement Upheld Noise 25-Sep-2025

Summary: Mr X complained that the Council delayed investigating his noise complaint. We found the Council delayed taking action and responding to Mr X, which caused him distress and inconvenience. The Council has accepted fault and agreed to pay Mr X £500 to recognise the impact of the delay.

Royal Borough of Kensington & Chelsea (24 018 515)

Statement Not upheld Noise 18-Sep-2025

Summary: Mr X complained that the Council has not dealt with his noise complaints appropriately. He says the noise has therefore continued and impacted his home life. We found the Council is not at fault.

Ashford Borough Council (24 023 286)

Statement Closed after initial enquiries Noise 16-Sep-2025

Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome Miss Y is seeking.