Noise

Wiltshire Council (17 007 195)

Statement Not upheld Noise 20-Feb-2019

Summary: Mr and Mrs Y complain about the Council's decision not to take action against their neighbours for causing noise nuisance. The Ombudsman finds no evidence of procedural fault in the Council's investigation of the reported noise. We therefore have no grounds on which to question the Council's professional judgement that the noise does not amount to a statutory nuisance.

Rushcliffe Borough Council (17 019 202)

Statement Not upheld Noise 11-Feb-2019

Summary: The Ombudsman found no fault by the Council on Mr and Mrs P's complaint of it failing to investigate and act on their reports of noise nuisance against a neighbouring business. The records show officers considered their evidence, visited to observe the site, met with the site operator, and took 3 noise monitoring readings on separate occasions. Officers found no evidence of a statutory nuisance.

Hastings Borough Council (18 007 548)

Statement Not upheld Noise 06-Feb-2019

Summary: Mr B has complained about the way the Council responded to his complaints about noise nuisance from street musicians. The Ombudsman has found no fault in the way the Council responded to his complaints.

Liverpool City Council (18 007 345)

Statement Upheld Noise 04-Feb-2019

Summary: Mr X complained about the Council's failure to resolve noise problems from a sports club next to his home. The Ombudsman finds some faults by the Council but they caused limited injustice to
Mr X and did not affect the overall outcome of his noise complaint.

Bath and North East Somerset Council (18 008 721)

Statement Not upheld Noise 23-Jan-2019

Summary: Mr B complains about the Council's consideration of noise from events held at a site near to his home. He says that as a result he has to suffer regular noise disturbance from events held there. There was no fault in how the Council considered its own guidance when considering applications for the use of the area near to Mr B's home for amplified music events.

Cheshire East Council (18 009 102)

Statement Not upheld Noise 23-Jan-2019

Summary: Mr X complained about the Council's investigation of nuisance from noise and dust from a neighbouring haulage business. There was no fault in the Council's investigation and decision-making. It was entitled to decide the noise and dust did not amount to a statutory nuisance and to not take formal action. It took informal action.

London Borough of Islington (18 007 410)

Statement Not upheld Noise 04-Jan-2019

Summary: Mr C complains the Council failed to deal with his reports of noise nuisance from underground trains. Mr C says he suffers from excessive noise which has effected his mental health. The Ombudsman has found no evidence of fault by the Council.

London Borough of Ealing (18 009 717)

Statement Not upheld Noise 18-Dec-2018

Summary: Miss X complained about lack of action by the Council in response to her complaints about the behaviour of her neighbour, another council tenant. We have stopped our investigation. This is because most of the matters Miss X complains about are not within our jurisdiction and we cannot achieve her desired outcome which is for the Council to move her tenancy.

London Borough of Newham (18 003 387)

Statement Not upheld Noise 14-Dec-2018

Summary: Miss P complains about the Council's inaction about complaints she has been making about nuisance from a school. The Ombudsman sees no evidence of fault in the Council's investigation. So we cannot question the merits of the Council's view there was no evidence of a statutory nuisance.

Isle of Wight Council (18 007 746)

Statement Upheld Noise 13-Dec-2018

Summary: Miss X complains the Council failed to take action after her neighbour made false allegations of a noise nuisance. She also complains the Council applied its unacceptable behaviour policy. There is no fault in its actions about the neighbour but there is evidence it made inappropriate comments when Miss X first made counter allegations. A suitable remedy is agreed.