Melton Borough Council (25 021 795)

Statement Closed after initial enquiries Noise 22-Sep-2026

Summary: We will not investigate this complaint about the council’s handling of complaints about noise. This is because there is not enough evidence of fault to justify investigating.

West Northamptonshire Council (25 016 977)

Statement Upheld Noise 20-Sep-2026

Summary: Mr X complained about the way the Council investigated and responded to his reports of a statutory nuisance from a nearby property. Mr X says the noise is affecting his enjoyment of his home. There was no fault in the process the Council followed to reach its decision on Mr X’s reports. The Council was at fault for delay and communication issues, causing frustration and uncertainty, but has taken sufficient action to address the resulting injustice.

Westminster City Council (25 018 033)

Statement Closed after initial enquiries Noise 17-Sep-2026

Summary: We will not investigate this complaint about the Council failing to act on reports of anti-social behaviour. This is because there is insufficient evidence of fault by the Council.

Lichfield District Council (26 006 434)

Statement Closed after initial enquiries Noise 17-Sep-2026

Summary: We will not investigate this complaint about action the Council took in response to reports of noise nuisance. The complaint is late and there is no good reason for us to consider it now.

Havant Borough Council (25 023 103)

Statement Closed after initial enquiries Noise 16-Sep-2026

Summary: We will not investigate this complaint about how the Council responded to reports of possible noise nuisance and disrepair at a neighbouring property. There is not enough evidence of fault to justify investigating.

Basildon Borough Council (25 016 178)

Statement Upheld Noise 06-Sep-2026

Summary: The Council was at fault because it stalled its investigation into Mr X’s complaint of noise nuisance from early morning commercial waste lorries. This caused Mr X frustration and distress, and left him feeling ignored and dismissed. The Council has agreed to apologise and make a payment to Mr X.

Colchester City Council (25 027 093)

Statement Closed after initial enquiries Noise 06-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of noise nuisance complaints. This is because there is not enough evidence the Council is at fault to justify an investigation.

Swindon Borough Council (25 024 023)

Statement Closed after initial enquiries Noise 02-Sep-2026

Summary: We will not investigate this complaint about how the Council handled Mr X’s reports of noise nuisance. This is because further investigation would not lead to a different outcome.

Wealden District Council (25 016 595)

Statement Upheld Noise 26-Aug-2026

Summary: Mr X complained the Council wrongly cancelled its investigation into his report of statutory nuisances and had poor complaint handling. We find the Council wrongly cancelled its investigation when it did not follow a relevant policy, and failed to promptly restart it despite saying it would. This caused significant injustice of uncertainty and frustration. The Council has agreed to apologise, make a symbolic payment and provide guidance to relevant staff.

Gateshead Metropolitan Borough Council (25 023 896)

Statement Closed after initial enquiries Noise 26-Aug-2026

Summary: We will not investigate Mrs X’s complaint about how the Council have dealt with her noise service request about a neighbour. There is not enough evidence of fault by the Council to warrant an investigation.