Recent statements in this category are shown below:
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London Borough of Barnet (24 022 844)
Statement Upheld Noise 21-Nov-2025
Summary: Ms X complained about how the Council dealt with her concerns and complaints about noise disturbance from a school near her home. There were some faults by the Council with how it dealt with Ms X’s case and its poor communication with her. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.
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West Lancashire Borough Council (24 020 724)
Statement Upheld Noise 06-Nov-2025
Summary: There was no fault in the way the Council handled Miss X’s reports of noise, security risk and antisocial behaviour. The Council was at fault for its poor communication. It apologised to Miss X for its poor communication which was an appropriate remedy for the frustration she was caused.
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Harlow District Council (25 009 481)
Statement Closed after initial enquiries Noise 31-Oct-2025
Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his noise complaints since 2023. Part of the complaint is late. There is not enough evidence of fault to justify our involvement and we are unlikely to achieve a different outcome.
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Great Yarmouth Borough Council (25 006 992)
Statement Closed after initial enquiries Noise 24-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s delay in investigating a noise complaint and its final decision. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Statement Closed after initial enquiries Noise 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a licence renewal application. This is because there is not enough evidence of fault by the Council and it is unlikely investigation would not achieve any worthwhile outcome for him.
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Stoke-on-Trent City Council (24 018 497)
Statement Upheld Noise 14-Oct-2025
Summary: Mr X complained about the Council’s failure to take action to prevent his neighbour’s noise and light nuisance. We found the Council to be at fault because it did not respond to Mr X’s report about light nuisance. This caused frustration and distress. To remedy this injustice, the Council has agreed to apologise to Mr X and contact him to discuss this issue. We did not find fault with the Council’s response about noise nuisance.
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Wyre Forest District Council (25 005 814)
Statement Closed after initial enquiries Noise 14-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to properly respond to Mrs X’s reports of noise nuisance. This is because there is not enough evidence of fault to justify investigating.
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Statement Not upheld Noise 08-Oct-2025
Summary: We have completed our investigation into how the Council dealt with Mr X’s complaint about a statutory nuisance from a nearby ventilation system. This is because we find no fault with the way the Council made its decisions.
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Walsall Metropolitan Borough Council (25 000 634)
Statement Closed after initial enquiries Noise 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. This is because there is insufficient evidence of fault in how the Council considered the matter.
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Royal Borough of Kingston upon Thames (25 007 962)
Statement Closed after initial enquiries Noise 01-Oct-2025
Summary: We will not investigate Ms Z’s complaint about how the Council has handled her noise complaints since 2023. Part of the complaint is late. There is not enough evidence of fault and an investigation would be unlikely to lead to a different outcome.