Wealden District Council (25 016 595)

Statement Upheld Noise 26-Aug-2026

Summary: Mr X complained the Council wrongly cancelled its investigation into his report of statutory nuisances and had poor complaint handling. We find the Council wrongly cancelled its investigation when it did not follow a relevant policy, and failed to promptly restart it despite saying it would. This caused significant injustice of uncertainty and frustration. The Council has agreed to apologise, make a symbolic payment and provide guidance to relevant staff.

Gateshead Metropolitan Borough Council (25 023 896)

Statement Closed after initial enquiries Noise 26-Aug-2026

Summary: We will not investigate Mrs X’s complaint about how the Council have dealt with her noise service request about a neighbour. There is not enough evidence of fault by the Council to warrant an investigation.

City of Doncaster Council (26 012 737)

Statement Closed after initial enquiries Noise 19-Aug-2026

Summary: We will not investigate this complaint that the Council failed to enforce an abatement notice for antisocial behaviour. This is because the complaint is late and I see no good reason to exercise discretion and consider it now.

Sheffield City Council (25 017 517)

Statement Closed after initial enquiries Noise 13-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her noise nuisance complaint. This is because there is not enough evidence of fault by the Council to justify us investigating.

Broxbourne Borough Council (25 026 738)

Statement Closed after initial enquiries Noise 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of complaints about noise. This is because it is reasonable to expect the complainant to pursue the matter in court.

Portsmouth City Council (25 027 733)

Statement Closed after initial enquiries Noise 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his noise complaint because there is not enough evidence of fault and part of his complaint is late.

London Borough of Harrow (25 027 014)

Statement Closed after initial enquiries Noise 03-Aug-2026

Summary: We will not investigate this complaint about the Council issuing a warning to Mr X about noise from a drain outside his property. This is because there is insufficient evidence of fault by the Council.

West Northamptonshire Council (26 009 828)

Statement Closed after initial enquiries Noise 29-Jul-2026

Summary: We will not investigate this complaint about how the Council responded to a data handling request. This is because further investigation would not lead to a different outcome, part of the complaint is out of time and there is another body placed better to consider the complaint.

Nottingham City Council (25 019 413)

Statement Closed after initial enquiries Noise 22-Jul-2026

Summary: We will not investigate this complaint about the Council’s investigation of a noise nuisance. This is because there is not enough evidence of fault to justify investigating.

Welwyn Hatfield Borough Council (25 019 107)

Statement Upheld Noise 14-Jul-2026

Summary: We decided that we should not investigate Mr X’s complaint about a noise nuisance. We found the Council’s investigation had accepted fault and agreed to remedy the complaint appropriately. As a result, we could not achieve any additional worthwhile outcome from conducting our own investigation. However, we investigated the Council’s complaint handling. We found there was fault with the way the Council presented its remedy to Mr X. We recommended the Council reviewed its practice.