Oxford City Council (25 022 651)

Statement Closed after initial enquiries Noise 21-May-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to respond to his report of noise nuisance and his formal complaint. There is insufficient injustice to warrant an investigation. Part of the complaint is late, and we cannot investigate complaints about tenancy management by social landlords. We also cannot achieve the outcome Mr X wants.

Coventry City Council (25 021 532)

Statement Closed after initial enquiries Noise 20-May-2026

Summary: We will not investigate this complaint about the Council’s handling of noise complaints. This is because the complainant had a right of appeal and it would have been reasonable to expect them to use this right.

Leicester City Council (24 021 620)

Statement Upheld Noise 20-May-2026

Summary: Ms X complained the Council failed to make reasonable adjustments and failed to properly investigate her reports of persistent noise nuisance. Ms X also complained about the Council’s communication and its complaint handling. We found the Council at fault for not having regard for its duty to consider reasonable adjustments between November 2024 and February 2025. We also found the Council at fault for failing to have regard for its low-frequency noise (LFN) assessment procedure. However, for the reasons set out in the statement, we did not find this caused Ms X a significant injustice. We did not find the Council at fault in how it considered its reasonable adjustment duty from March 2025 onwards, or for the timeliness of its complaint handling.

London Borough of Islington (25 021 236)

Statement Closed after initial enquiries Noise 14-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of noise reports. Part of the complaint is late and further investigation of the remaining matters is unlikely to find fault in the Council’s actions.

Tunbridge Wells Borough Council (25 020 591)

Statement Closed after initial enquiries Noise 12-May-2026

Summary: We will not investigate Miss X’s complaint about how the Council investigated her complaint about noise from a nearby business premises. There is not enough evidence of Council fault to warrant us investigating. Further investigation of an officer’s behaviour during a visit would not lead to a different outcome.

Manchester City Council (25 018 839)

Statement Closed after initial enquiries Noise 10-May-2026

Summary: We will not investigate Ms X’s complaint about the Council's investigation into her reports of noise nuisance. There is insufficient evidence of fault to warrant an investigation.

Kingston Upon Hull City Council (25 019 670)

Statement Closed after initial enquiries Noise 07-May-2026

Summary: We will not investigate this complaint about the Council’s investigation of a reported statutory nuisance as there is not enough evidence of fault.

Royal Borough of Kingston upon Thames (25 013 319)

Statement Closed after initial enquiries Noise 06-May-2026

Summary: We will not investigate Mr X’s complaint on how it dealt with reports about the actions of a licenced street trader in his area, and how it responded to his reports and complaints. There is not enough evidence of fault by the Council, nor sufficient significant personal injustice caused to Mr X by the matters complained of, to warrant us investigating.

London Borough of Newham (25 020 260)

Statement Closed after initial enquiries Noise 06-May-2026

Summary: We will not investigate this complaint about the Council failing to handle Mr X’s noise complaint fairly or consistently. This is because there is insufficient evidence of fault by the Council; and it is not proportionate to investigate the complaints handling issue on its own.

Stratford-on-Avon District Council (25 020 477)

Statement Closed after initial enquiries Noise 06-May-2026

Summary: We will not investigate Ms X’s complaint about how the Council dealt with and responded to her reports about her neighbour shooting an air rifle. There is not enough evidence of fault by the Council to warrant us investigating.