Broxbourne Borough Council (25 026 738)

Statement Closed after initial enquiries Noise 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of complaints about noise. This is because it is reasonable to expect the complainant to pursue the matter in court.

Portsmouth City Council (25 027 733)

Statement Closed after initial enquiries Noise 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his noise complaint because there is not enough evidence of fault and part of his complaint is late.

London Borough of Harrow (25 027 014)

Statement Closed after initial enquiries Noise 03-Aug-2026

Summary: We will not investigate this complaint about the Council issuing a warning to Mr X about noise from a drain outside his property. This is because there is insufficient evidence of fault by the Council.

West Northamptonshire Council (26 009 828)

Statement Closed after initial enquiries Noise 29-Jul-2026

Summary: We will not investigate this complaint about how the Council responded to a data handling request. This is because further investigation would not lead to a different outcome, part of the complaint is out of time and there is another body placed better to consider the complaint.

Nottingham City Council (25 019 413)

Statement Closed after initial enquiries Noise 22-Jul-2026

Summary: We will not investigate this complaint about the Council’s investigation of a noise nuisance. This is because there is not enough evidence of fault to justify investigating.

Welwyn Hatfield Borough Council (25 019 107)

Statement Upheld Noise 14-Jul-2026

Summary: We decided that we should not investigate Mr X’s complaint about a noise nuisance. We found the Council’s investigation had accepted fault and agreed to remedy the complaint appropriately. As a result, we could not achieve any additional worthwhile outcome from conducting our own investigation. However, we investigated the Council’s complaint handling. We found there was fault with the way the Council presented its remedy to Mr X. We recommended the Council reviewed its practice.

Arun District Council (25 025 424)

Statement Closed after initial enquiries Noise 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s investigation of a complaint about possible noise nuisance. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Croydon (25 016 605)

Statement Upheld Noise 13-Jul-2026

Summary: Miss X complained about the Council's handling of her reports of noise nuisance from a neighbouring business since 2024. We found the Council failed to take reasonable steps to investigate whether the reported noise amounted to a statutory nuisance, did not follow its own noise nuisance procedure, failed to reach a decision on whether a statutory nuisance existed, and communicated poorly with Miss X, including in its complaint handling. These faults caused Miss X avoidable distress, uncertainty, frustration, and time and trouble pursuing the matter. The Council has agreed to apologise, make a financial payment to Miss X, complete its investigation, and take action to improve its handling of future noise nuisance complaints.

Tewkesbury Borough Council (25 012 148)

Statement Upheld Noise 07-Jul-2026

Summary: The Council failed to act on Mr X’s reports of noise nuisance from a neighbouring business. This caused Mr X uncertainty and frustration over whether there was a statutory nuisance. The Council has agreed to apologise, make a payment to Mr X and carry out a new assessment of the noise.

Cotswold District Council (25 012 155)

Statement Upheld Noise 07-Jul-2026

Summary: The Council delayed investigating Mr X's reports of a noise nuisance from a nearby business. It then delayed deciding what action to take following breaches of its abatement notice. This caused Mr X uncertainty and frustration. The Council has agreed to apologise, make a payment to Mr X and make a decision whether to take further action against the breaches.