Royal Borough of Kingston upon Thames (24 021 130)

Statement Closed after initial enquiries Noise 21-May-2025

Summary: We will not investigate this complaint about the Council’s investigation into reported noise nuisance coming from a nearby business premises. The Council has taken reasonable steps to investigate the matter, and it is unlikely we would find evidence of fault in the Council’s actions.

Worcestershire Regulatory Services (24 010 952)

Statement Closed after initial enquiries Noise 20-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue and about licensing issues. This is because there is insufficient evidence of fault. In addition, some elements of her complaints are premature.

Calderdale Metropolitan Borough Council (24 010 407)

Statement Upheld Noise 15-May-2025

Summary: Ms G complained about the way the Council’s Environmental Health Service dealt with her complaint about a noise nuisance from a neighbour’s dog. We find the Council’s investigation was adequate, but find some fault around its communications with Ms G. This will have caused Ms G some frustration. The Council has made an offer of a symbolic payment as a remedy, which is suitable.

East Suffolk Council (24 021 648)

Statement Closed after initial enquiries Noise 14-May-2025

Summary: We will not investigate Mrs X’s complaint about how the Council has investigated and dealt with her reports of noise from land near her property. There is not enough evidence of Council fault to warrant us investigating.

Coventry City Council (23 019 417)

Statement Closed after initial enquiries Noise 12-May-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s reports of noise nuisance by a neighbour. We could not achieve a worthwhile or different outcome for the complainant.

Worcestershire Regulatory Services (24 011 258)

Statement Closed after initial enquiries Noise 11-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue. This is because there is insufficient evidence of fault.

Coventry City Council (24 019 494)

Statement Closed after initial enquiries Noise 08-May-2025

Summary: We will not investigate this complaint about noise and pollution at a building site. The Council’s consideration of noise concerns is continuing, so an investigation into this point would not lead to a worthwhile outcome now. There is not enough evidence of fault in the Council’s action on Mr X’s concerns about asbestos. And we cannot stop the development, therefore we cannot achieve the outcome Mr X is seeking.

Wealden District Council (23 019 149)

Statement Closed after initial enquiries Noise 08-May-2025

Summary: Ms X complains the Council has delayed action to address a statutory nuisance. We will not investigate because there is not enough evidence of fault.

London Borough of Hillingdon (24 021 333)

Statement Closed after initial enquiries Noise 07-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation of his noise complaint. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. It would be reasonable for Mr X to provide to the Council for its consideration new information he has about a different noise type he says he is experiencing.

Bury Metropolitan Borough Council (24 013 699)

Statement Not upheld Noise 05-May-2025

Summary: Ms X complained about the Councils handling of her complaints about noise and dog mess from a neighbouring property. Ms X says the matter caused her distress and affected her health. We have not found any fault in the Council’s actions.