Licensing


Recent statements in this category are shown below:

  • Great Yarmouth Borough Council (23 006 010)

    Statement Upheld Licensing 13-Feb-2024

    Summary: The Council was at fault for failing to tell Mr X that he could appeal to a tribunal about the financial penalty it issued him for making a late application under its selective licensing scheme. The Council has agreed to allow Mr X to appeal the penalty now to remedy the injustice caused. The Council was also at fault for failing to provide information about when landlords must apply for a licence to avoid a penalty. However, this did not cause Mr X an injustice.

  • Forest of Dean District Council (23 014 002)

    Statement Closed after initial enquiries Licensing 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint about unlicensed taxis as there is insufficient injustice caused to Mr X to warrant our further involvement.

  • London Borough of Brent (23 014 949)

    Statement Closed after initial enquiries Licensing 07-Feb-2024

    Summary: We will not investigate Mr X’s complaint about how the Council handled his licence application for a house of multiple occupancy. There is not enough evidence of fault in the Council’s communication with Mr X to justify our involvement. In addition, Mr X has appealed the Council’s decision not to give him a licence to tribunal. If he believes the Council’s actions has affected its decision making, it is appropriate for him to raise his concerns there.

  • London Borough of Tower Hamlets (23 014 310)

    Statement Closed after initial enquiries Licensing 06-Feb-2024

    Summary: We will not investigate this complaint about the behaviour of a Council Environmental Health Officer who visited Mr X’s business premises. This is because we are unlikely to find evidence of fault sufficient to warrant an investigation.

  • London Borough of Redbridge (23 012 124)

    Statement Closed after initial enquiries Licensing 02-Feb-2024

    Summary: We will not investigate this complaint about how the Council has dealt with reports of antisocial behaviour or that a property is being used as an unlicenced House in Multiple Occupancy. This is because there is insufficient evidence of fault leading to an injustice to the complainant.

  • London Borough of Tower Hamlets (23 006 664)

    Statement Not upheld Licensing 31-Jan-2024

    Summary: Mr X complained the Council provided contradictory information when it told him he had to evict his tenants as the property was overcrowded but told the tenants to resist the eviction. There is no evidence of fault in in the way the Council considered the overcrowding at Property 1 or in its advice to Mr X and his tenants. Nor is there any evidence the decision to issue an SPO was a response to Mr X’s formal complaint.

  • Manchester City Council (23 014 325)

    Statement Closed after initial enquiries Licensing 29-Jan-2024

    Summary: We will not investigate this complaint about the Council’s management of licenced properties in the area. This is because the complaint is made late and I see no good reason why it could not have been made sooner.

  • West Lindsey District Council (23 014 355)

    Statement Closed after initial enquiries Licensing 26-Jan-2024

    Summary: We will not exercise discretion investigate this complaint about the Council issuing civil penalties under the Housing Act 2044 for breaches of legal notices served on a landlord. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. Housing Act notices carry a right of appeal to the First-Tier Tribunal Property chamber and it was reasonable for Mr X to use this remedy in 2019.

  • East Riding of Yorkshire Council (23 013 532)

    Statement Closed after initial enquiries Licensing 16-Jan-2024

    Summary: We will not investigate this complaint about how the Council dealt with claims of illegality this is because there is insufficient evidence of fault. The Council’s decision to implement restrictions on the complainant’s contact has previously been considered by the Ombudsman.

  • Birmingham City Council (23 005 813)

    Statement Closed after initial enquiries Licensing 11-Jan-2024

    Summary: We will not investigate Mr X’s complaint about the time the Council took to issue him with his private hire vehicle licence. There is not enough evidence of delay or other fault in the Council’s licensing process to warrant us investigating.

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