London Borough of Ealing (25 009 844)

Statement Closed after initial enquiries Licensing 19-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his concerns about privately rented property disrepair. There is not enough evidence of fault in the Council’s handling to justify our involvement. We also risk stepping into the court’s jurisdiction because Mr X appears to have started legal proceedings against his landlord and the Council.

Westminster City Council (25 012 127)

Statement Closed after initial enquiries Licensing 18-Dec-2025

Summary: We will not investigate this complaint about the Council’s communications with Mrs X about street trading fees as part of the complaint is made late and there are not good reasons to investigate now and there is insufficient evidence of fault or fault causing Mrs X a significant injustice to justify our further involvement.

Salford City Council (25 010 913)

Statement Closed after initial enquiries Licensing 16-Dec-2025

Summary: We will not investigate this complaint about the Council issuing a financial penalty for a breach of licensing conditions. This is because there is not enough evidence of fault.

Tandridge District Council (25 013 108)

Statement Closed after initial enquiries Licensing 16-Dec-2025

Summary: We cannot investigate the actions of the Council in connection with renewal of licence applications for a dog boarding business and a cattery. This is because the complainant has used his statutory right of appeal to the Magistrate’s Court, so this lies outside our jurisdiction.

Liverpool City Council (25 009 628)

Statement Closed after initial enquiries Licensing 15-Dec-2025

Summary: We will not investigate Mr X’s complaint the Council has failed to properly enforce its Landlord Licensing scheme. Any injustice is not significant enough to justify our involvement.

London Borough of Brent (25 011 076)

Statement Closed after initial enquiries Licensing 09-Dec-2025

Summary: We will not investigate this complaint about Mr X’s personal information made available on a public register by the Council. This is because there is not enough evidence of fault.

London Borough of Croydon (25 009 433)

Statement Closed after initial enquiries Licensing 04-Dec-2025

Summary: We will not investigate this complaint about the way the Council dealt with a licensing application. This is because there is not enough evidence of fault to justify an investigation.

Transport for London (24 017 612)

Statement Upheld Licensing 03-Dec-2025

Summary: The Authority delayed processing Mr X’s private hire driver’s licence application for over two years. It was also at fault in its communications with Mr X. This caused Mr X uncertainty and frustration, put him to time and trouble, and delayed his ability to work in his chosen job. The Authority agreed to apologise to Mr X, make a symbolic payment to him, and take action to improve its services.

Transport for London (24 023 126)

Statement Not upheld Licensing 26-Nov-2025

Summary: Mr X complained Transport for London delayed in renewing his private hire driver’s licence which left him unable to work. There is no fault in the way the Transport for London considered Mr X’s application to renew his private hire driver’s licence. It renewed his licence in line with its policies and procedures.

Stockport Metropolitan Borough Council (25 002 419)

Statement Closed after initial enquiries Licensing 25-Nov-2025

Summary: We will not investigate this complaint about issues in connection with the decision to grant an alcohol licence to Cheadle Town football club. This is because an investigation is unlikely to find sufficient evidence of fault with the Council’s response. And, because it was reasonable to expect the complainant to use his right of appeal to court.