Transport for London (23 013 219)

Statement Closed after initial enquiries Licensing 05-Mar-2024

Summary: We will not investigate this complaint that the Authority delayed renewing the complainant’s taxi licence causing a loss of earnings. This is because there is insufficient evidence of fault by the Authority.

Broxbourne Borough Council (23 019 346)

Statement Closed after initial enquiries Licensing 01-Mar-2024

Summary: We will not investigate this complaint about the way the Council revoked Mr X’s taxi licence. This is because it was reasonable to expect Mr X to use his legal right to appeal to the magistrates’ court against the revocation of the licence.

Worthing Borough Council (23 019 014)

Statement Closed after initial enquiries Licensing 29-Feb-2024

Summary: We will not investigate this complaint about the Council’s decision to suspend Mr X’s private hire licence for several weeks. This is because an investigation would be unlikely to find fault with the Council’s actions.

Bromsgrove District Council (23 004 994)

Statement Not upheld Licensing 29-Feb-2024

Summary: Mr D says the Council failed to investigate alleged licence condition breaches at a nearby pub. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.

Tewkesbury Borough Council (23 016 224)

Statement Closed after initial enquiries Licensing 27-Feb-2024

Summary: We will not investigate this complaint about how the Council dealt with an application for a street trading licence. This is because doing so would not lead to a different outcome.

Liverpool City Council (23 015 613)

Statement Closed after initial enquiries Licensing 22-Feb-2024

Summary: We will not investigate this complaint that the Council placed restrictions of the complainant’s communications, because there is insufficient evidence of fault by the Council. We cannot investigate how the Council has dealt with the renewal of taxi licences because the complainant has commenced court proceedings regarding this.

West Northamptonshire Council (23 015 331)

Statement Closed after initial enquiries Licensing 21-Feb-2024

Summary: We will not investigate this complaint about the Council’s consideration of a House in Multiple Occupation licence. There is insufficient evidence of any significant injustice which would warrant an investigation.

Uttlesford District Council (23 015 532)

Statement Closed after initial enquiries Licensing 20-Feb-2024

Summary: We will not investigate exercise discretion to investigate this complaint about the Council’s failure to prevent noise and disturbance from a neighbouring hotel. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Transport for London (23 003 082)

Statement Upheld Licensing 15-Feb-2024

Summary: Mr F complained about poor communication and delay in dealing with his application for a private hire vehicle driver’s license. We found the authority took too long to offer Mr F a topographical assessment and failed to provide sufficient updates on the progress of his application. This caused distress. The authority has agreed apologise, make a payment and review how it updates applicants.

London Borough of Brent (23 014 932)

Statement Closed after initial enquiries Licensing 14-Feb-2024

Summary: We will not investigate this complaint about the Council’s investigation of the status of a rented property. There is insufficient evidence of any significant injustice which would warrant an investigation.