Recent statements in this category are shown below:
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Statement Upheld Licensing 08-Sep-2025
Summary: Mrs B complained on behalf of the residents’ association that the Council failed to ensure the caravan site they live on complies with the site licence and legal requirements. The Council initially dealt with possible breaches of the licence effectively. However, it has failed to determine whether the Electrical Safety Certificate meets the requirements, and it took too long to deal with Mrs B’s complaints about this. This caused the residents frustration and continued uncertainty. The Council will apologise to Mrs B and make a symbolic payment. The Council will also determine whether the certificate meets the requirements, write to Mrs B to let her know, and set out what it will do to make sure any breach is remedied.
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Northumberland County Council (25 004 731)
Statement Closed after initial enquiries Licensing 02-Sep-2025
Summary: We will not investigate this complaint about an application for a taxi licence. This is because there is insufficient evidence of injustice.
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Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate this complaint the Council failed to enforce licence conditions at a Residential Park. There is not enough evidence of fault to justify our involvement.
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London Borough of Southwark (25 003 332)
Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate the Council’s handling of Mr X’s concerns about the wrongful serving of notices. This is because there is insufficient evidence of injustice.
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City of Wolverhampton Council (24 023 395)
Statement Upheld Licensing 25-Aug-2025
Summary: Mr X complained the Council delayed processing his application to renew his private hire taxi vehicle licence causing him to miss out potential earnings. The Council was at fault for a minor delay in approving Mr X’s application. The Council agreed apologise to Mr X to acknowledge the distress and frustration this caused.
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North East Lincolnshire Council (25 002 919)
Statement Closed after initial enquiries Licensing 25-Aug-2025
Summary: We will not investigate this complaint about change the Council made to its taxi licensing policy. This is because there is insufficient evidence of fault with how the Council changed its policy, we cannot tell the Council to make the changes Mr X wants and we cannot decide whether the Council has discriminated against Mr X.
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Buckinghamshire Council (25 004 737)
Statement Closed after initial enquiries Licensing 19-Aug-2025
Summary: We will not investigate the way the Council has informed Mr X that it intends to revoke his taxi licence. This is because it will be reasonable to expect Mr X to use his legal right to appeal to the magistrates’ court.
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Wealden District Council (25 005 674)
Statement Closed after initial enquiries Licensing 10-Aug-2025
Summary: We will not investigate this complaint about taxi licenses because there is not enough evidence of fault to justify investigating.
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Kirklees Metropolitan Borough Council (25 007 804)
Statement Closed after initial enquiries Licensing 10-Aug-2025
Summary: We will not investigate this complaint about taxi licensing because we are satisfied with the actions the Council proposes to take, we could not add to any previous investigation by the Council and further investigation would not lead to a different outcome.
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Transport for London (25 004 478)
Statement Closed after initial enquiries Licensing 06-Aug-2025
Summary: We will not investigate this complaint about a taxi vehicle licence. This is because there is insufficient evidence of fault by the Authority.