Transport for London (25 019 249)

Statement Closed after initial enquiries Licensing 24-Mar-2026

Summary: We will not investigate this complaint about the delay in TfL approving Mr X’s application for a private hire vehicle licence. This is because an investigation would be unlikely to result in a worthwhile outcome for him.

Welwyn Hatfield Borough Council (25 007 941)

Statement Not upheld Licensing 23-Mar-2026

Summary: There was no fault in the way the Council investigated the complainant’s reports a nearby business was causing a noise nuisance and breaching its licence. The Council carried out a proper investigation and was entitled to decide there was no evidence to support either allegation. We have therefore completed our investigation.

South Cambridgeshire District Council (25 009 058)

Statement Upheld Licensing 23-Mar-2026

Summary: Mr X complained that the Council took too long to respond to his report about a taxi driver and did not make reasonable adjustments when communicating with him. He says this caused avoidable frustration and made it harder for him to take part in the complaint process. The Council delayed its initial response and did not take account of Mr X’s adjustments soon enough. These were faults. There was not significant injustice to Mr X and the Council has apologised, which is a suitable remedy.

London Borough of Haringey (25 017 416)

Statement Closed after initial enquiries Licensing 20-Mar-2026

Summary: We will not investigate Ms X’s complaint about a House in Multiple Occupation Licence issued by the Council. Ms X had a right of appeal to the First-Tier Tribunal about this issue, and it would be reasonable to expect her to have used it. We will not investigate the remainder of Ms X’s complaint about payment for the licence, or the Council failing to give advice about planning permission. Further investigation by the Ombudsman would not lead to a different outcome.

London Borough of Tower Hamlets (25 009 550)

Statement Not upheld Licensing 06-Mar-2026

Summary: Mr X complained the Council revoked his street trading licence without giving him a right of reply. The Council used its professional judgement to revoke the licence and there is no evidence of fault in that process. The Council’s legal department dealt with Mr X’s representations about this matter which is appropriate as Mr X indicated he would take legal action.

Halton Borough Council (25 015 583)

Statement Closed after initial enquiries Licensing 06-Mar-2026

Summary: We will not investigate this complaint about the Council’s enforcement of a site licence for a mobile home park. There is insufficient evidence of fault which would warrant an investigation. It is reasonable for Mr X to seek a remedy with the First-Tier Tribunal to determine his dispute with the site owner.

Newark & Sherwood District Council (25 016 895)

Statement Closed after initial enquiries Licensing 04-Mar-2026

Summary: We will not investigate this complaint about the Council failing to ensure a licence application notice was visible to residents. There is not enough evidence of a significant personal injustice to Miss X to warrant our involvement. In any case, there is no worthwhile outcome achievable by our involvement.

City of Wolverhampton Council (25 018 789)

Statement Closed after initial enquiries Licensing 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s private hire licence application as Mr X could have appealed this decision in court.

London Borough of Camden (25 014 288)

Statement Closed after initial enquiries Licensing 23-Feb-2026

Summary: We will not investigate X’s complaint about a House in Multiple Occupation licence issued by the Council. X had a right of appeal to the First-Tier Tribunal about this issue, and it would be reasonable to expect him to have used it.

London Borough of Lambeth (25 013 969)

Statement Closed after initial enquiries Licensing 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to issue a temporary notice for a selective licensing scheme. Further investigation would not lead to a different outcome.