Statement Not upheld Licensing 30-May-2022
Summary: Mr and Mrs B complain the Council has not taken enforcement action to ensure the site owner does work to the base on which their mobile home is installed. They have also applied to a Tribunal to determine what action the site owner should take. I have decided to exercise our discretion not to investigate this complaint. The Tribunal is better placed to provide the remedy and for the Ombudsman to also investigate the matter would not be a good use of public resources.
Statement Upheld Licensing 30-May-2022
Summary: Miss X complains about the Council's handling of her reports of anti-social behaviour and poor housing conditions. We have found fault with the Council for failing to signpost Miss X to the Community Trigger mechanism, causing Miss X an injustice. We have made recommendations to remedy the injustice caused. We have also found the Council at fault for not conducting a formal risk assessment, although this did not cause Miss X an injustice. We have not found fault with how the Council engaged with the Police or responded to Miss X's complaints about poor housing conditions.
Statement Upheld Licensing 17-May-2022
Summary: We will not investigate this complaint that Transport for London failed to fully refund Mr X's private driver hire licence. That is because it has agreed to a full refund therefore further investigation would not lead to a different outcome.
Statement Upheld Licensing 05-May-2022
Summary: Ms X (on Mr Y's behalf) complains about the Authority's decision to withdraw the permission given to allow Mr Y to convert his taxi to Liquid Petroleum Gas (LPG) from diesel. There was no fault in the way the Authority reached its decision, which means we cannot question the decision's merits. The Authority was at fault for the considerable delay in responding to Mr Y and his representatives about this issue. The Authority has agreed to apologise and make a payment to Mr Y in recognition of avoidable uncertainty and frustration caused by its delay. The Authority will also remind relevant staff of the importance of timely responses in similar future cases.
Statement Upheld Licensing 10-Mar-2022
Summary: Mr X complains about the Council's handling of his complaints about noise nuisance, antisocial behaviour, and breach of licence conditions regarding a pub near his property. We find fault with the Council for not properly considering Mr X's complaints about antisocial behaviour. We do not find fault with the Council's actions in relation to Mr X's complaints about noise nuisance and breach of licence conditions. We have made recommendations.
Statement Not upheld Licensing 25-Feb-2022
Summary: The Ombudsman exercised discretion not to investigate Mr D's complaint about the Council failing to follow the correct procedure when it approved a minor variation application sent by a neighbouring business. This is because he could have appealed a later review hearing which considered his evidence and concerns about the application. In addition, we could not achieve any worthwhile achievable outcome by investigating further.
Statement Not upheld Licensing 22-Feb-2022
Summary: Mr X complains about the Council's decision to increase its street trading licence fees. There is no evidence of fault in how the Council made its decision to revise its street trading policy and increase its fees for consents.
Statement Upheld Licensing 14-Feb-2022
Summary: The Council was at fault when it incorrectly advised Mr X about the type of licence needed for his new business. The Council has agreed to pay Mr X £300 in recognition of avoidable frustration and raised expectations caused by this fault. The Council has also agreed to our service improvement recommendation.
Statement Upheld Licensing 11-Jan-2022
Summary: Mr B complained about how the Council considered his applications for a private hire vehicle licence transfer and dual hackney carriage and private hire drivers licence extension. He said that as a result of the Council's failings and delays he was unable to work. There was fault which caused injustice. The Council will apologise and make a payment to Mr B.
Statement Not upheld Licensing 02-Dec-2021
Summary: Mr X complained Transport for London wrongly refused to accept a medical declaration form completed by a private doctor and delayed in renewing his private hire driver's licence. There is no evidence of fault in the way the Transport for London considered Mr X's application renew his private hire driver's licence.