City of Wolverhampton Council (25 032 077)

Statement Closed after initial enquiries Licensing 01-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s taxi license application. This is because it was reasonable to expect Mr X to use his right to appeal to the magistrate’s court, and in any event, we cannot achieve the outcome he wants.

Buckinghamshire Council (25 027 329)

Statement Closed after initial enquiries Licensing 28-Aug-2026

Summary: We will not investigate this complaint about taxi licensing because there is not enough evidence of fault or injustice to justify investigating.

Transport for London (26 013 101)

Statement Upheld Licensing 27-Aug-2026

Summary: We will not investigate Mr X’s complaint about a warning issued by Transport for London in 2022 because it is late and there are no good reasons to exercise our discretion to investigate it now. We will not investigate Mr X’s complaint about an advisory issued in 2025 because Transport for London has taken sufficient action to remedy the issue.

Medway Council (25 025 637)

Statement Closed after initial enquiries Licensing 26-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to penalise Mr X for an unlicensed House of Multiple Occupation. Mr X had a right of appeal to the First-Tier Tribunal, and it would have been reasonable for him to use it.

Transport for London (26 013 631)

Statement Closed after initial enquiries Licensing 18-Aug-2026

Summary: We will not investigate X’s complaint that the Authority refused their licence application or that it failed to reimburse X for a duplicate fee payment. This is because it would have been reasonable to expect X to have used their right of appeal to a magistrates’ court and because the complaint is made late.

Transport for London (25 032 066)

Statement Closed after initial enquiries Licensing 12-Aug-2026

Summary: We will not investigate this complaint about the delay in Transport for London issuing Mr X with a private hire vehicle licence. This is because an investigation would be unlikely to result in a different outcome.

Transport for London (25 024 747)

Statement Closed after initial enquiries Licensing 29-Jul-2026

Summary: We will not investigate this complaint about a warning letter the Authority issued to X. There is no significant injustice and there is no worthwhile outcome achievable by us investigating.

Transport for London (25 015 218)

Statement Upheld Licensing 19-Jul-2026

Summary: Mr X complained that Transport for London (TfL) delayed processing his application for a private hire driver license. We found fault because TfL did not actively progress the application for several months, delayed identifying outstanding information, and failed to respond adequately to Mr X's requests for updates. These faults caused Mr X avoidable uncertainty, frustration, and unnecessary time and trouble pursuing the matter. We recommend for TfL to apologise and make a payment to Mr X.

City of Bradford Metropolitan District Council (25 026 698)

Statement Closed after initial enquiries Licensing 14-Jul-2026

Summary: We will not investigate this complaint about the Council not responding appropriately to Mr X’s reports about taxi drivers and its decision to apply the vexatious complaints policy. This is because there is not significant enough personal injustice to warrant investigation.

Plymouth City Council (26 009 252)

Statement Closed after initial enquiries Licensing 12-Jul-2026

Summary: We will not investigate X’s complaint about how the Council dealt with a licencing review. This is because the issues raised have not caused X a significant enough injustice.