Recent statements in this category are shown below:
Statement Not upheld Drainage 25-Mar-2021
Summary: There is no fault in how the Council reached its decision Mr B is illegally connected to a highway drain. To settle this dispute Mr B needs a legal determination. Mr B finds it stressful when the Council refers to taking legal action. However, it has not yet done so, and so Mr B is not significantly disadvantaged. There is no fault in how the Council has reached its decision this drain is not a priority for works. The Council regularly maintains the drain and takes action if necessary when it receives reports of problems.
Statement Not upheld Drainage 15-Jan-2021
Summary: Mr and Mrs X complain the Council refuses to take action against a developer who built a housing development close to their property and filled in and built over a watercourse without permission. There was no fault in the Council's actions.
Statement Upheld Drainage 18-Nov-2020
Summary: Mr X complained the Internal Drainage Board failed to investigate and take action in relation to an unconsented culvert on a neighbour's land which has caused flooding and damage to his land and property. It also failed to respond to his complaint. The Internal Drainage Board was at fault. It failed to explain why it would not take action and delayed responding to the complaint. It has agreed to apologise to Mr X and pay him £250. It has also agreed to inspect the watercourse and explain to Mr X its decision on whether or not to take action.
Statement Not upheld Drainage 13-Nov-2020
Summary: Mrs X complained about the Council's investigation into her neighbour's defective drainage system. The Ombudsman found no evidence of fault.
Statement Upheld Drainage 11-Nov-2020
Summary: Mr C complained the Council unnecessarily removed his hedge to complete drainage works. He also complained about the Council's complaints handling. The Ombudsman finds the Council was not at fault for removing Mr C's hedge. The Council was at fault for how it responded to Mr C's complaint, but this did not cause him a significant injustice.
Statement Upheld Drainage 29-Oct-2020
Summary: Mrs C complains the Council failed to maintain a nearby drainage system and respond to her reports of issues and take appropriate action. Mrs C says the local area has suffered flooding and she has incurred unnecessary costs. The Ombudsman has found fault in the Council's record keeping and communication with Mrs C but considers the agreed action of an apology, £250 and procedural improvements are enough to provide a suitable remedy.
Statement Upheld Drainage 16-Oct-2020
Summary: Miss C complains the Council failed to properly respond to her family's reports of flooding from 2018 and to take effective action. Miss C says their business premises and garden has been damaged by flooding. The Ombudsman has found no fault by the Council in the way it dealt with the reports but a period it failed to keep to an agreed maintenance schedule was fault. The Ombudsman considers the actions the Council has already taken to complete the maintenance is enough to provide a suitable remedy.
Statement Not upheld Drainage 04-Sep-2020
Summary: The Council did not fail to ensure a development was completed in accordance with planning conditions relating to flood prevention.
Statement Not upheld Drainage 24-Aug-2020
Summary: We have discontinued our investigation. The Council has resolved the issues Mrs B complains about, so there is no continued injustice which justifies an investigation.
Statement Upheld Drainage 28-Jul-2020
Summary: Mr X complained the Council failed to properly consider his reports about a blocked highway drainage gully. We found there was fault by the Council which warranted a remedy.