Recent statements in this category are shown below:
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Statement Closed after initial enquiries Drainage 19-Apr-2026
Summary: We will not investigate this complaint about a drainage matter because it is reasonable to expect Mr Y to go to court and the Information Commissioners Office about the issues and these bodies are better placed to deal with the complaint.
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Kent County Council (25 011 070)
Statement Not upheld Drainage 12-Apr-2026
Summary: The Council was not at fault for how it handled Mr X’s reports of his neighbour removing a drainage outlet. The Council properly considered whether it should take action.
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Statement Closed after initial enquiries Drainage 01-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to get involved in issues with his property flooding due to development next door in 1988. This complaint is late and there are no good reasons why it could not have been brought to us sooner.
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Devon County Council (25 016 559)
Statement Closed after initial enquiries Drainage 31-Mar-2026
Summary: We will not investigate this complaint about highway drainage causing damp to a property. This is because it is reasonable for Mr X to take the matter to court and we could not achieve anything more for Mr X.
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London Borough of Tower Hamlets (25 012 934)
Statement Upheld Drainage 30-Mar-2026
Summary: We have upheld Mr X’s complaint about the Council’s contractors failing to replace a mortar fillet they removed. The Council resolved the issue while we were investigating.
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Hastings Borough Council (25 016 455)
Statement Closed after initial enquiries Drainage 19-Mar-2026
Summary: We will not investigate this complaint about the Councils’ approval of plans for a development adjacent to Mr X’s property. There is insufficient evidence of fault which would warrant an investigation.
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Witham Fourth District Drainage Board (25 004 209)
Statement Not upheld Drainage 05-Mar-2026
Summary: Ms X complained the Authority wrongly required her to get consent for works on her land, imposed unreasonable conditions on that consent, failed to explain its decisions, wrongly charged her an application fee, failed to apply the byelaws properly and failed to respond to her complaint properly. I have found no evidence of fault.
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Devon County Council (25 006 357)
Statement Not upheld Drainage 23-Feb-2026
Summary: Mr X complained the Council failed to repair a blocked drain over a prolonged period. We have found the Council acted in accordance with its published policy on drain maintenance. We have not therefore found the Council acted with fault.
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London Borough of Merton (25 013 125)
Statement Closed after initial enquiries Drainage 21-Feb-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over a blocked drain. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Dudley Metropolitan Borough Council (25 013 471)
Statement Closed after initial enquiries Drainage 18-Feb-2026
Summary: We will not investigate this complaint about how the Council responded to Mrs X’s concerns about a faulty drainage system. There is not enough evidence of fault to warrant our involvement and there is no worthwhile outcome achievable.