Recent statements in this category are shown below:
Statement Upheld Drainage 01-Dec-2017
Summary: There were faults in the way the Council reached its decisions to serve and then withdraw a notice served under the Land Drainage Act relating to a structure in an ordinary watercourse. The Council has agreed to carry out the service improvements it identified in its complaint response to Mr and Mrs X. It has agreed to reconsider whether or not to take enforcement action and to pay Mr and Mrs X £150 to acknowledge the time and trouble they have been put to and for raising their expectations the situation would be resolved.
Statement Upheld Drainage 27-Nov-2017
Summary: The Council has properly inspected the neighbouring property and drainage issues. It was wrong to tell Mr X it would investigate highway drainage issues further and then do nothing.
Statement Upheld Drainage 21-Nov-2017
Summary: The Council was at fault for initially telling Mr X he would get a Flood Resilience Grant towards work to prevent his property flooding and for failing to record later advice. The Council then refused a grant but it is unclear that it reached this decision properly. The Council has agreed to reconsider the grant application and improve procedures for the future.
Statement Not upheld Drainage 03-Nov-2017
Summary: Mr X complains the Council is responsible for flooding to his property and he is unhappy it delayed in responding to his request for evidence. The Ombudsman did not investigate the Council's liability for flooding because Mr X can take this matter to court. The Ombudsman finds no evidence of fault in how the Council dealt with Mr X's request for evidence.
Statement Closed after initial enquiries Drainage 27-Oct-2017
Summary: The Ombudsman will not investigate this complaint about inspections carried out by the Council under the Building Regulations. It is unlikely we will find fault in the Council's actions and we could not achieve any worthwhile outcome by starting an investigation. We will not consider a complaint about failures in the Council's complaints procedure alone. And the Information Commissioner's Officer is the suitable body to consider complaints about requests for information and data protection.
Statement Upheld Drainage 23-Oct-2017
Summary: The Council was at fault for a lack of consultation and not keeping a record of a survey when it cleared an area of woodland next to the complainants' home to install a soak-away. It was further at fault for delay in replying to their complaint. The Council has recognised these faults and will remedy the complaint by undertaking a series of actions set out at the end of this decision statement.
Statement Not upheld Drainage 12-Oct-2017
Summary: The Ombudsman cannot achieve the outcome Mr Y seeks because an independent surveyor concluded that more than one authority could be liable for the injustice Mr Y claims.
Statement Not upheld Drainage 22-Sep-2017
Summary: There was no fault in the way the Council responded to concerns raised about water flowing onto a back street behind Mr X's property.
Statement Closed after initial enquiries Drainage 14-Sep-2017
Summary: The Ombudsman will not investigate Ms B's complaint about the Council's failure to take enforcement action. There is no evidence of administrative fault in the way the Council reached its decision.
Statement Closed after initial enquiries Drainage 12-Sep-2017
Summary: Mr X complained about the Council's failure over several years to address flooding from a highway culvert near his home. The Ombudsman will not exercise his discretion to investigate this complaint which was made outside the 12 month limit for complaints. The Council has programmed work for the culvert but Mr X has his own responsibilities for limiting the flooding on his land.