Statement Upheld COVID-19 07-Dec-2021
Summary: The complainant says the Council is causing a noise nuisance by making visitors to a leisure centre queue in an alley behind her home and use a side entrance. We will not investigate this complaint. We are unlikely to find fault in the Council's action. Or that we could add to the investigation carried out by the Council.
Statement Upheld COVID-19 11-Oct-2021
Summary: Mrs X complained about the way the Council responded to reports about noise nuisance and anti-social behaviour from a neighbour's building site during the first COVID-19 national lockdown. The Ombudsman found there was fault causing injustice resulting from Council delays and periods of inaction. We have not seen evidence that had this fault not occurred the outcome would likely have been different, but the Council agreed to provide an improved remedy.
Statement Upheld COVID-19 10-Sep-2021
Summary: Mrs B complained the Council charged the full year's fee for her holiday let waste collection service despite no service being provided at three times during the year. The Ombudsman found the Council failed to give clear information about which waste collection services were suspended. It agreed to offer Mrs B a remedy.
Statement Upheld COVID-19 02-Jul-2021
Summary: Mr X complained the Council delayed removing harmful waste from his neighbour's garden. He said this affected his health and well-being and spoilt the enjoyment of his home. The Ombudsman found fault causing injustice when the Council allowed matters to drift and failed to consider alternate enforcement measures sooner.
Statement Upheld COVID-19 06-Apr-2021
Summary: The Council was entitled to decide dogs should be kept on leads in all areas, as part of its social distancing measures during the Covid-19 pandemic. However, the Council's explanations of its dog control powers were confusing and contradictory, which is fault. This did not cause a substantive injustice to the complainant, but the Council has agreed to ensure officers properly understand the orders on which its powers are based.
Statement Not upheld COVID-19 30-Mar-2021
Summary: Mrs D complains the Council failed to deal effectively with anti-social behaviour which arose after it moved homeless people into hotels near her home during the COVID-19 lockdown. We have not found fault.
Statement Not upheld COVID-19 19-Jan-2021
Summary: X complains the Council closed their local Household Waste Recycling Centre to pedestrians when it reopened in May 2020 following temporary closure due to COVID-19. We do not uphold the complaint, finding the Council could reasonably take this action as part of a package of measures designed to limit use of the site and maintain social distancing on re-opening.
Statement Not upheld COVID-19 26-Nov-2020
Summary: There is no fault by the Council in limiting mourners at a funeral because the decision was in line with government guidance at the time.