London Borough of Haringey (25 016 827)

Statement Closed after initial enquiries Cemeteries and crematoria 20-Mar-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s supervision of a cemetery maintenance contract. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Nottingham City Council (25 009 236)

Statement Upheld Cemeteries and crematoria 18-Mar-2026

Summary: Mr X complained about the Council’s actions before and on the day of his father’s funeral, which resulted in the burial plot being changed on the morning of the service. We find the Council at fault because it departed from its own policy and failed to maintain accurate records about the condition of graves. This caused Mr X and his family avoidable distress. The Council has apologised and agreed to review procedures and retrain staff, which we consider a suitable remedy, so make no further recommendations.

Birmingham City Council (25 019 527)

Statement Closed after initial enquiries Cemeteries and crematoria 06-Mar-2026

Summary: We will not investigate Mrs X’s concerns about a cemetery following her relative’s funeral in 2023. The complaint lies outside our remit as it is late and there are no good reasons to consider it now.

Liverpool City Council (25 011 814)

Statement Closed after initial enquiries Cemeteries and crematoria 27-Jan-2026

Summary: We will not investigate this complaint about the Council refusing to relocate a plaque at a crematorium which the complainant thinks has been moved. There is insufficient evidence of fault in the way the Council reached its decision, and our continued involvement is unlikely to lead to a different outcome.

High Peak Borough Council (25 013 815)

Statement Closed after initial enquiries Cemeteries and crematoria 02-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to honour the original rate Mr X was offered for a burial plot. This is because an investigation would not provide Mr X with a different outcome.

Manchester City Council (25 017 427)

Statement Closed after initial enquiries Cemeteries and crematoria 26-Nov-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint regarding his relative’s cremated remains. This is because an investigation would not result in a different outcome.

Walsall Metropolitan Borough Council (25 009 067)

Statement Closed after initial enquiries Cemeteries and crematoria 25-Nov-2025

Summary: We will not investigate this complaint about the Council closing the gate to a cemetery early. The injustice arising from the alleged fault is not significant enough to warrant our continued involvement.

Sandwell Metropolitan Borough Council (25 009 770)

Statement Closed after initial enquiries Cemeteries and crematoria 21-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her complaint about the inscription on her father’s headstone. This is because there is not enough evidence of fault by the Council to justify an investigation.

Calderdale Metropolitan Borough Council (25 009 044)

Statement Closed after initial enquiries Cemeteries and crematoria 19-Nov-2025

Summary: We will not investigate this complaint about the Council telling the complainant’s family to remove a bench they had placed close to a relative’s grave. There is insufficient evidence of fault in the way the Council reached its decision.

Slough Borough Council (24 023 036)

Statement Upheld Cemeteries and crematoria 15-Oct-2025

Summary: Mr X complained the Council required him to temporarily move the kerb set on his relative’s grave to facilitate his father’s burial in the adjacent grave. The Council was at fault for not communicating its requirements properly. It was not at fault for its decision to require the kerb set to be moved. The Council will apologise to Mr X and make a symbolic payment in recognition of the avoidable distress and uncertainty caused by its fault.