Exeter City Council (25 022 804)

Statement Closed after initial enquiries Antisocial behaviour 28-Jul-2026

Summary: We will not investigate this complaint about how the Council handled planning enforcement matters and reports of anti social behaviour. This is because we are unlikely to find fault with the Council’s actions. The Police are better placed to investigate reports of criminal damage and harassment.

South Kesteven District Council (25 010 457)

Statement Closed after initial enquiries Antisocial behaviour 26-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to address anti-social behaviour taking place at Mr X’s next door neighbour’s home. This is because an investigation would be unlikely to result in a different outcome.

Dudley Metropolitan Borough Council (25 020 922)

Statement Closed after initial enquiries Antisocial behaviour 23-Jul-2026

Summary: We will not investigate this complaint about anti-social behaviour near Mr X’s home. This is because we could not add to the Council’s response and further investigation would not lead to a different outcome.

London Borough of Hammersmith & Fulham (25 029 068)

Statement Closed after initial enquiries Antisocial behaviour 23-Jul-2026

Summary: We will not investigate Mr X’s complaint about the way the Council considered his reports of noise and anti-social behaviour. We have not seen enough evidence of fault in the way the Council considered these issues to justify an investigation. We cannot consider complaints about Mr X’s tenancy and housing repairs as these are matters for the Housing Ombudsman.

London Borough of Redbridge (25 031 954)

Statement Closed after initial enquiries Antisocial behaviour 22-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council issuing a Fixed Penalty Notice (FPN) to his son, Mr Y. The Council has decided to cancel the FPN and take no further action. It has also apologised to Mr X for the delay in responding to his correspondence. There is no worthwhile outcome achievable by us investigating further. It is also reasonable for Mr Y to pursue his rights under General Data Protection Regulations to request the Council’s video footage of the incident.

Redditch Borough Council (25 014 019)

Statement Closed after initial enquiries Antisocial behaviour 16-Jul-2026

Summary: We have not investigated Ms X’s complaint about anti-social behaviour, as this has already been considered by the Housing Ombudsman. We cannot achieve any more worthwhile outcome by investigating further. We have decided not to investigate Ms X’s complaint about her priority banding on the housing register because it is reasonable for Ms X to ask the Council for a review.

London Borough of Croydon (25 022 230)

Statement Upheld Antisocial behaviour 16-Jul-2026

Summary: We will not investigate this complaint about the Council’s action relating to trespass. This is because when considering the complaint, the Council agreed to remedy X’s injustice caused by its delays in making a decision. This is a suitable remedy for injustice. There are no wider public interest issues to justify investigating this complaint.

Newcastle-under-Lyme Borough Council (25 015 065)

Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his reports of antisocial behaviour. This is because there is insufficient evidence of fault by the Council to warrant further investigation. Events before October 2024 are late and there is not a good reason for the delay in Mr X bringing them to the Ombudsman.

London Borough of Lambeth (24 023 327)

Statement Upheld Antisocial behaviour 15-Jul-2026

Summary: Ms X complained the Council did not take appropriate action following her reports of anti-social behaviour. We found the Council at fault for failing to respond to her anti-social behaviour (ASB) case review application within its published timescales, failing to provide timely updates or progress the agreed actions, and complaint handling. These faults caused Ms X avoidable frustration and uncertainty. The Council will apologise, make a symbolic payment, and ensure there is a system in place to monitor and progress agreed actions.

London Borough of Camden (25 013 286)

Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2026

Summary: We will not investigate this complaint about how the Council responded to reports of anti-social behaviour. There is not enough evidence of fault to justify investigating.