Reading Borough Council (25 019 533)

Statement Upheld Antisocial behaviour 30-Jul-2026

Summary: Mr X complained the Council wrongly refused to investigate his report of anti-social behaviour concerning CCTV installed by his neighbour. We found no fault in the Council’s decision not to investigate, which was in line with its policy. However, we have found fault with delay in the Council’s response, failing to provide clear and consistent reasons for its decision, and failing to include Ombudsman signposting in its complaint response. The Council's delayed response caused Mr X uncertainty, for which it has already provided a suitable remedy by apologising, while the other faults did not cause a significant personal injustice, so I make no further recommendations.

Bury Metropolitan Borough Council (25 021 679)

Statement Closed after initial enquiries Antisocial behaviour 30-Jul-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his anti-social behaviour, planning enforcement, safeguarding and building safety complaints. This is because there is not enough evidence of fault to justify an investigation and part of his complaint is out of time.

West Northamptonshire Council (25 025 184)

Statement Closed after initial enquiries Antisocial behaviour 29-Jul-2026

Summary: We will not investigate this complaint about the Council failing to properly understand Mr X’s complaint. This is because there is insufficient evidence of fault by the Council and we cannot investigate the management of social housing.

Exeter City Council (25 022 804)

Statement Closed after initial enquiries Antisocial behaviour 28-Jul-2026

Summary: We will not investigate this complaint about how the Council handled planning enforcement matters and reports of anti social behaviour. This is because we are unlikely to find fault with the Council’s actions. The Police are better placed to investigate reports of criminal damage and harassment.

South Kesteven District Council (25 010 457)

Statement Closed after initial enquiries Antisocial behaviour 26-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to address anti-social behaviour taking place at Mr X’s next door neighbour’s home. This is because an investigation would be unlikely to result in a different outcome.

Dudley Metropolitan Borough Council (25 020 922)

Statement Closed after initial enquiries Antisocial behaviour 23-Jul-2026

Summary: We will not investigate this complaint about anti-social behaviour near Mr X’s home. This is because we could not add to the Council’s response and further investigation would not lead to a different outcome.

London Borough of Hammersmith & Fulham (25 029 068)

Statement Closed after initial enquiries Antisocial behaviour 23-Jul-2026

Summary: We will not investigate Mr X’s complaint about the way the Council considered his reports of noise and anti-social behaviour. We have not seen enough evidence of fault in the way the Council considered these issues to justify an investigation. We cannot consider complaints about Mr X’s tenancy and housing repairs as these are matters for the Housing Ombudsman.

London Borough of Redbridge (25 031 954)

Statement Closed after initial enquiries Antisocial behaviour 22-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council issuing a Fixed Penalty Notice (FPN) to his son, Mr Y. The Council has decided to cancel the FPN and take no further action. It has also apologised to Mr X for the delay in responding to his correspondence. There is no worthwhile outcome achievable by us investigating further. It is also reasonable for Mr Y to pursue his rights under General Data Protection Regulations to request the Council’s video footage of the incident.

Redditch Borough Council (25 014 019)

Statement Closed after initial enquiries Antisocial behaviour 16-Jul-2026

Summary: We have not investigated Ms X’s complaint about anti-social behaviour, as this has already been considered by the Housing Ombudsman. We cannot achieve any more worthwhile outcome by investigating further. We have decided not to investigate Ms X’s complaint about her priority banding on the housing register because it is reasonable for Ms X to ask the Council for a review.

London Borough of Croydon (25 022 230)

Statement Upheld Antisocial behaviour 16-Jul-2026

Summary: We will not investigate this complaint about the Council’s action relating to trespass. This is because when considering the complaint, the Council agreed to remedy X’s injustice caused by its delays in making a decision. This is a suitable remedy for injustice. There are no wider public interest issues to justify investigating this complaint.