Recent statements in this category are shown below:
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Stratford-on-Avon District Council (25 004 143)
Statement Closed after initial enquiries Antisocial behaviour 31-Aug-2025
Summary: We will not investigate this complaint about comments made by a Council officer about Mr X’s request for an anti-social behaviour case review. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Royal Borough of Greenwich (24 008 175)
Statement Upheld Antisocial behaviour 28-Aug-2025
Summary: Mr B complained that the Council did not take effective action when he complained about antisocial behaviour (ASB) from the play area near his house. There was fault by the Council. Although it took action to respond Mr B’s issues, it did not liaise with the Police who were also involved, nor tell Mr B he could ask for an ASB case review. The Council took too long to respond to Mr B’s complaints and referred him to the Housing Ombudsman when he cannot use that service. The Council’s shortcomings caused Mr B frustration, but it is unlikely that the Council would have taken any different action to tackle the problems. The Council will apologise to Mr B and remind its staff of its ASB powers, the ASB case review and that owner-occupiers cannot complain to the Housing Ombudsman.
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Maidstone Borough Council (25 003 527)
Statement Closed after initial enquiries Antisocial behaviour 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s complaints about anti-social behaviour. This is because an investigation would be unlikely to result in a different outcome.
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Sefton Metropolitan Borough Council (25 008 131)
Statement Closed after initial enquiries Antisocial behaviour 26-Aug-2025
Summary: X complained about the way the Council investigated their complaint about their neighbour’s alleged anti-social behaviour in 2022. We will not investigate this complaint further, because the matters complained about occurred long before our 12-month time limit on investigations. There is no evidence that persuades us to use our discretion to go back beyond this limit.
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London Borough of Camden (24 009 936)
Statement Upheld Antisocial behaviour 25-Aug-2025
Summary: Mx Y complained about the Council’s response to reports of anti-social behaviour they made it aware of. We upheld the complaint, finding the Council communicated poorly with Mx Y and failed to ensure meetings it arranged focused on the behaviour Mx Y reported. These faults caused Mx Y an injustice, as avoidable distress. The Council has accepted these findings. At the end of this statement we set out action it has agreed to take to remedy Mx Y’s injustice and improve its service to avoid a repeat of the faults.
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Birmingham City Council (25 000 743)
Statement Closed after initial enquiries Antisocial behaviour 25-Aug-2025
Summary: We cannot investigate this complaint about the Council’s response to antisocial behaviour complaints. We have no remit to consider the Council’s actions in connection with its management of its social housing. Of the remaining element, further investigation would not lead to a different outcome.
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North Northamptonshire Council (24 014 467)
Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s handling of anti-social behaviour and noise complaints. It is too late for us to investigate some of the period complained of. There is not enough evidence of fault in the Council’s handling to justify us investigating the remaining period. We also cannot achieve the outcome the complainants want.
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Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2025
Summary: We cannot investigate complaints about court action or the police so we cannot consider Mr X’s complaint about the issue of a warrant. We do not investigate complaints handling unless we are also investigating the underlying complaint. The Information Commissioner’s Office is better placed to consider complaints about subject access requests.
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Charnwood Borough Council (25 005 494)
Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2025
Summary: We will not investigate Mr X’s complaint about events around the Council issuing a community protection warning. This is mainly because any injustice is unlikely to be significant enough to justify our involvement.
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Statement Closed after initial enquiries Antisocial behaviour 13-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of antisocial behaviour. This is because there is insufficient evidence of fault and we cannot achieve the outcome Mr X wants.