Recent statements in this category are shown below:
Statement Upheld Antisocial behaviour 14-Feb-2019
Summary: Miss X complained the Council has not investigated her complaints about noise nuisance. The Council withdrew its noise monitoring service from Miss X more than two years ago. It has failed to properly review this decision as required by its policy. It has not explained this decision to Miss X. She has therefore been frustrated by continuing to send reports without acknowledgment or response. The Council has agreed to apologise to Miss X and to review its decision about her access to the noise nuisance reporting service. It will write to Miss X to explain its decision and how it will continue to keep this under review.
Statement Upheld Antisocial behaviour 11-Feb-2019
Summary: Ms X complains the Council was at fault in the way it responded to her complaints of noise nuisance caused by her neighbour. We found fault as the Council delayed when responding to Ms X's complaint about the matter. But this fault did not cause Ms X an injustice and so we have completed our investigation.
Statement Not upheld Antisocial behaviour 04-Feb-2019
Summary: Mrs X complains on behalf of her daughter that the Council has failed to take action about noise nuisance. The Council has investigated the complaints and installed noise monitoring equipment. The recordings do show noise but the Council's professional judgement is this is not at a level that would constitute a statutory nuisance. There is no evidence of fault by the Council.
Statement Not upheld Antisocial behaviour 31-Jan-2019
Summary: The Council has properly investigated concerns about the use of a shop, and parking issues caused by customers of the shop.
Statement Not upheld Antisocial behaviour 29-Jan-2019
Summary: Mr R complains the Council failed to reply to requests for assistance with anti-social behaviour and vermin from surrounding properties. The Ombudsman has not found any evidence of fault by the Council. He has completed the investigation and not upheld the complaint.
Statement Upheld Antisocial behaviour 28-Jan-2019
Summary: Ms D and her mother, Ms X complain that the Council did not deal effectively with antisocial behaviour. The Council investigated the complaints properly but failed to take proper account of the advice from Ms X's mental health professionals. The Council also applied a voluntary contract without Ms D's agreement and without explaining this fully to her. This caused Ms D and Ms X distress. The Council has agreed to apologise to Ms D and Ms X, clarify its actions and review its processes.
Statement Not upheld Antisocial behaviour 21-Jan-2019
Summary: Mrs X complained the Council failed to deal with noise and anti-social behaviour from her neighbour for around a two year period. The Council was not at fault. It took the steps I would expect it to have in investigating these issues and it properly considered the courses of action available to it. It took informal and formal action. In the absence of fault in the decision-making process, I cannot criticise the Council's actions.
Statement Upheld Antisocial behaviour 14-Jan-2019
Summary: Mrs A complains the Council has failed to take enforcement action against a neighbour who is causing a vermin infestation. She also says the Council failed to reply to her formal complaint. The Ombudsman has found evidence of fault in the Council's complaint handling. He has upheld the complaint, because of that one fault, and completed the investigation because there is no outstanding injustice to Mrs A.
Statement Not upheld Antisocial behaviour 20-Dec-2018
Summary: The Council decided a 'high hedge' complaint was invalid, in accordance with government guidance. It made a site visit, took measurements, and considered the complainants comments. There was no fault in how it reached its decision.
Statement Not upheld Antisocial behaviour 19-Dec-2018
Summary: Mr X complained the Council's neighbourhood wardens harassed him following a false allegation of dog fouling. The Council is not at fault. Mr X also complained the Council destroyed photographic evidence proving the allegation after he made a freedom of information request. I will not investigate Mr X's complaint into the destruction of photographic evidence. This is because the Information Commissioner's Office is best placed to investigate complaints into data breaches.