London Borough of Waltham Forest (25 008 275)

Statement Upheld Antisocial behaviour 12-May-2026

Summary: Mr X complained on behalf of Ms Y and Mr Z about how the Council dealt with its investigation into complaints about an alleged noise disturbance from their property which was submitted by their neighbour. There was fault by the Council for its failure to decide whether a statutory noise nuisance existed. The Council will take action to remedy the injustice caused.

Manchester City Council (25 019 795)

Statement Closed after initial enquiries Antisocial behaviour 07-May-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his complaint about noise from his neighbours. This is because there is not enough evidence of fault to justify an investigation.

Bristol City Council (25 020 175)

Statement Closed after initial enquiries Antisocial behaviour 07-May-2026

Summary: We will not investigate this complaint about how the Council has maintained a green space. There is not enough significant personal injustice to Mrs X to warrant investigation, and an investigation is unlikely to lead to a different outcome anyway.

Sefton Metropolitan Borough Council (24 022 664)

Statement Upheld Antisocial behaviour 06-May-2026

Summary: Miss Y complained about the Council’s response to her reports of a neighbour’s excessive noise and anti-social behaviour. We have found fault, causing injustice, in the Council’s failure to: properly review and consider appropriate action in response to the reports of the neighbour’s ongoing noise and anti-social behaviour; communicate with Miss Y about her case and with its complaint handling failures. The Council has agreed to remedy the injustice by: apologising; making a payment to reflect the distress caused; holding an anti-social behaviour case review and providing an action plan for its investigation; and service improvements.

London Borough of Barking & Dagenham (25 019 698)

Statement Closed after initial enquiries Antisocial behaviour 06-May-2026

Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over complaints about antisocial behaviour. This is because there is insufficient evidence of fault and injustice which would warrant an investigation.

Birmingham City Council (25 028 397)

Statement Upheld Antisocial behaviour 06-May-2026

Summary: Mrs B complained the Council has failed to address anti-social behaviour (ASB) that her daughter, Ms C, is experiencing. The Council was at fault. It failed to consider Ms C’s ASB reports and its full range of ASB powers, and decide whether it should take ASB enforcement action. Ms C suffered distress and frustration as a result. The Council has agreed to apologise to Ms C, contact Ms C about the current ASB and decide what action it should take, and issue staff guidance.

London Borough of Haringey (25 019 351)

Statement Closed after initial enquiries Antisocial behaviour 04-May-2026

Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over complaints about anti-social behaviour. This because there is insufficient evidence of fault by the Council.

London Borough of Hounslow (25 020 067)

Statement Closed after initial enquiries Antisocial behaviour 04-May-2026

Summary: We will not investigate this complaint about the Council’s placement of play and gym equipment and its response to reports of antisocial behaviour. This is because part of the complaint is late. Of the remaining elements, there is not enough evidence of fault to warrant our involvement.

Newcastle upon Tyne City Council (25 029 223)

Statement Upheld Antisocial behaviour 30-Apr-2026

Summary: There is no evidence of fault in the way the Council investigated the complainant’s reports of anti-social behaviour by his neighbour, in its role as both landlord and local authority. There is evidence that some council officers do not have a clear understanding of how its general anti-social behaviour powers work, which is fault, but there is no reason to believe this has affected how the Council handled the case. The Council should circulate guidance to relevant staff to clarify its powers, but we make no other recommendations.

London Borough of Havering (25 015 421)

Statement Closed after initial enquiries Antisocial behaviour 30-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her complaints about anti-social behaviour. This is because we cannot achieve the outcome she requests and because there is insufficient evidence of fault.