London Borough of Camden (25 018 025)

Statement Closed after initial enquiries Antisocial behaviour 14-Apr-2026

Summary: We will not investigate this complaint about an e-bike bay. An investigation is unlikely to achieve a different outcome for Mr X.

Teignbridge District Council (25 018 333)

Statement Closed after initial enquiries Antisocial behaviour 14-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled its investigation into antisocial behaviour. This is because there is insufficient evidence of fault to investigate some parts of the complaint and other parts are best considered by the Information Commissioner.

Erewash Borough Council (25 019 454)

Statement Closed after initial enquiries Antisocial behaviour 14-Apr-2026

Summary: We will not investigate part of Mr X’s complaint about how the Council investigated his complaints of antisocial behaviour and noise nuisance from a neighbour because there is insufficient evidence of fault. We will not investigate Mr X’s complaint about the Council’s interpretation of caselaw because a court is better placed to consider the matter.

Bristol City Council (25 018 406)

Statement Closed after initial enquiries Antisocial behaviour 09-Apr-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over van dwellers occupying public land. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

London Borough of Bromley (25 018 390)

Statement Closed after initial enquiries Antisocial behaviour 08-Apr-2026

Summary: We will not investigate this complaint about how the Council responded to Mr X’s reports of building waste on his property. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.

Woking Borough Council (25 008 990)

Statement Not upheld Antisocial behaviour 06-Apr-2026

Summary: We have completed our investigation into how the Council dealt with Mr X’s reports about a neighbour’s antisocial behaviour. This is because we do not find fault the Council’s decisions or actions.

London Borough of Hillingdon (25 019 157)

Statement Closed after initial enquiries Antisocial behaviour 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council issuing Fixed Penalty Notices for breaching a Public Spaces Protection Order. This is because Mr X can take the matter to court.

Sheffield City Council (25 009 066)

Statement Upheld Antisocial behaviour 29-Mar-2026

Summary: Miss X complained the Council failed to take sufficient action to deal with anti-social behaviour and noise nuisance from her neighbour. She also complained the Council wrongly signposted her to the Housing Ombudsman Service when it issued its final response to her complaint. We find the Council was at fault for its communication with Miss X, which caused her frustration. However, it apologised for the injustice caused when it responded to the complaint. We do not recommend anything further. The Council was also at fault for referring Miss X to the Housing Ombudsman Service. This caused Miss X frustration, and she was put to time and trouble referring her complaint to the wrong organisation. The Council has agreed to apologise to Miss X and implement a service improvement.

Three Rivers District Council (25 006 191)

Statement Upheld Antisocial behaviour 26-Mar-2026

Summary: Ms X complained about the Council’s handling of long-standing anti-social behaviour concerns and about the Council’s handling of her housing application. Ms X also complained the Council did not have regard for her vulnerabilities. We have found the Council at fault for failing to consider acting earlier than it did at key points, and for some delays in completing reviews. We have also found the Council at fault for some of its communication. These faults caused avoidable uncertainty and distress for Ms X. We have not found fault with the conduct of the ASB case review in 2025. We cannot therefore question the outcome. The Council has agreed to apologise to Ms X, correct inaccurate information provided to other agencies, and pay Ms X a financial remedy to recognise the uncertainty caused.

Manchester City Council (25 017 342)

Statement Closed after initial enquiries Antisocial behaviour 25-Mar-2026

Summary: We will not investigate Ms X’s complaint about how the Council responded to her reports of anti-social behaviour because there is insufficient evidence of fault. We will not investigate Ms X’s complaint about delays and poor communication because the Council already apologised, and an investigation is unlikely to achieve anything further. We will not investigate the Council’s complaints handling because the tests in our Assessment Code were not met.