London Borough of Hillingdon (25 019 157)

Statement Closed after initial enquiries Antisocial behaviour 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council issuing Fixed Penalty Notices for breaching a Public Spaces Protection Order. This is because Mr X can take the matter to court.

Sheffield City Council (25 009 066)

Statement Upheld Antisocial behaviour 29-Mar-2026

Summary: Miss X complained the Council failed to take sufficient action to deal with anti-social behaviour and noise nuisance from her neighbour. She also complained the Council wrongly signposted her to the Housing Ombudsman Service when it issued its final response to her complaint. We find the Council was at fault for its communication with Miss X, which caused her frustration. However, it apologised for the injustice caused when it responded to the complaint. We do not recommend anything further. The Council was also at fault for referring Miss X to the Housing Ombudsman Service. This caused Miss X frustration, and she was put to time and trouble referring her complaint to the wrong organisation. The Council has agreed to apologise to Miss X and implement a service improvement.

Three Rivers District Council (25 006 191)

Statement Upheld Antisocial behaviour 26-Mar-2026

Summary: Ms X complained about the Council’s handling of long-standing anti-social behaviour concerns and about the Council’s handling of her housing application. Ms X also complained the Council did not have regard for her vulnerabilities. We have found the Council at fault for failing to consider acting earlier than it did at key points, and for some delays in completing reviews. We have also found the Council at fault for some of its communication. These faults caused avoidable uncertainty and distress for Ms X. We have not found fault with the conduct of the ASB case review in 2025. We cannot therefore question the outcome. The Council has agreed to apologise to Ms X, correct inaccurate information provided to other agencies, and pay Ms X a financial remedy to recognise the uncertainty caused.

Manchester City Council (25 017 342)

Statement Closed after initial enquiries Antisocial behaviour 25-Mar-2026

Summary: We will not investigate Ms X’s complaint about how the Council responded to her reports of anti-social behaviour because there is insufficient evidence of fault. We will not investigate Ms X’s complaint about delays and poor communication because the Council already apologised, and an investigation is unlikely to achieve anything further. We will not investigate the Council’s complaints handling because the tests in our Assessment Code were not met.

London Borough of Lambeth (25 007 893)

Statement Upheld Antisocial behaviour 24-Mar-2026

Summary: Mr X complains the Council has failed to prevent fly-tipping near his home. Mr X says the Council confirmed it had put signs up near his home when this was not the case. Mr X says this has caused him distress and frustration. We have found fault in the Councils actions for providing incorrect information to Mr X. The Council has agreed to write to Mr X to apologise, pay him a financial payment and takes further action to resolve the issue.

Coventry City Council (25 016 890)

Statement Closed after initial enquiries Antisocial behaviour 24-Mar-2026

Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his noise nuisance reports and request for reasonable adjustments. It is unlikely further investigation would lead to a different outcome. We also cannot investigate his complaint about court-issued fines he received for breach of an abatement notice. The law says we cannot investigate complaints about court action.

London Borough of Havering (25 008 566)

Statement Not upheld Antisocial behaviour 20-Mar-2026

Summary: There was no fault by the Council, in this complaint about anti-social behaviour. This is because the complainant had not made a substantive report about anti-social behaviour before submitting a formal complaint.

East Hertfordshire District Council (25 015 548)

Statement Closed after initial enquiries Antisocial behaviour 20-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to act on her reports of cannabis smells coming from a neighbour’s property and the nuisance it caused her because there is insufficient evidence of fault.

Manchester City Council (25 017 266)

Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of issues relating to his allotment, where he says he was bullied and harassed. This is because we could not add to the Council’s investigation or achieve a different outcome. We also cannot investigate allegations of criminal matters.

London Borough of Hillingdon (25 015 099)

Statement Closed after initial enquiries Antisocial behaviour 17-Mar-2026

Summary: We will not investigate this complaint about the Council’s management of Mr X’s community trigger application. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.