Redditch Borough Council (25 014 019)

Statement Closed after initial enquiries Antisocial behaviour 16-Jul-2026

Summary: We have not investigated Ms X’s complaint about anti-social behaviour, as this has already been considered by the Housing Ombudsman. We cannot achieve any more worthwhile outcome by investigating further. We have decided not to investigate Ms X’s complaint about her priority banding on the housing register because it is reasonable for Ms X to ask the Council for a review.

London Borough of Croydon (25 022 230)

Statement Upheld Antisocial behaviour 16-Jul-2026

Summary: We will not investigate this complaint about the Council’s action relating to trespass. This is because when considering the complaint, the Council agreed to remedy X’s injustice caused by its delays in making a decision. This is a suitable remedy for injustice. There are no wider public interest issues to justify investigating this complaint.

Newcastle-under-Lyme Borough Council (25 015 065)

Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his reports of antisocial behaviour. This is because there is insufficient evidence of fault by the Council to warrant further investigation. Events before October 2024 are late and there is not a good reason for the delay in Mr X bringing them to the Ombudsman.

London Borough of Lambeth (24 023 327)

Statement Upheld Antisocial behaviour 15-Jul-2026

Summary: Ms X complained the Council did not take appropriate action following her reports of anti-social behaviour. We found the Council at fault for failing to respond to her anti-social behaviour (ASB) case review application within its published timescales, failing to provide timely updates or progress the agreed actions, and complaint handling. These faults caused Ms X avoidable frustration and uncertainty. The Council will apologise, make a symbolic payment, and ensure there is a system in place to monitor and progress agreed actions.

London Borough of Camden (25 013 286)

Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2026

Summary: We will not investigate this complaint about how the Council responded to reports of anti-social behaviour. There is not enough evidence of fault to justify investigating.

Waverley Borough Council (25 023 156)

Statement Closed after initial enquiries Antisocial behaviour 14-Jul-2026

Summary: We will not investigate Mr and Mrs X’s complaint the Council did not take enforcement action to address the noise from a neighbouring property. There is not sufficient evidence of fault in how the Council determined the noise did not meet the threshold to be considered a statutory nuisance.

Thanet District Council (26 009 518)

Statement Closed after initial enquiries Antisocial behaviour 14-Jul-2026

Summary: We will not investigate X’s complaint about how the Council dealt with a noise report. This is because the complaint is made late and I see no good reason why it could not have been made sooner.

Maidstone Borough Council (25 025 935)

Statement Closed after initial enquiries Antisocial behaviour 12-Jul-2026

Summary: We will not investigate Mrs X’s late complaint about anti-social behaviour from a council owned property. This is because there is not a good reason for the delay in Mrs X complaining to us, and the matter would in any event be better considered by the court.

South Hams District Council (25 023 400)

Statement Closed after initial enquiries Antisocial behaviour 08-Jul-2026

Summary: We will not investigate how the Council handled Ms X’s complaints about anti-social behaviour. This is because further investigation would not lead to a different outcome.

Sunderland City Council (25 024 329)

Statement Closed after initial enquiries Antisocial behaviour 08-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision to issue Mr X a Community Protection Warning. This is because the complaint is late and there is no good reason to exercise discretion. Even if we did, we would be unlikely to find fault with the Council.