Wychavon District Council (25 005 702)

Statement Upheld Antisocial behaviour 24-Feb-2026

Summary: Mr and Mrs X complain the Council did not deal properly with anti-social behaviour (ASB), causing avoidable distress and economic loss. The Council did not deal properly with reported ASB. Mr and Mrs X suffered avoidable distress. The Council should make a symbolic payment to Mr and Mrs X.

London Borough of Hounslow (25 013 757)

Statement Closed after initial enquiries Antisocial behaviour 23-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to provide reports on noise nuisance and fire safety to support her legal claim against her social housing landlord. There is insufficient evidence of fault which would warrant an investigation.

Cornwall Council (25 014 459)

Statement Closed after initial enquiries Antisocial behaviour 20-Feb-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take sufficient action over noise nuisance and anti- social behaviour in Mr X’s neighbourhood. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Birmingham City Council (25 012 057)

Statement Upheld Antisocial behaviour 19-Feb-2026

Summary: We have upheld Mr X’s complaint about the Council’s response to reports of anti-social behaviour. The Council have agreed to a suitable remedy.

London Borough of Hillingdon (25 012 883)

Statement Closed after initial enquiries Antisocial behaviour 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision relating to Miss X’s report of a high hedge. The Council investigated the report and decided it could not take any action. It is unlikely we would find any fault in its decision.

Royal Borough of Kensington & Chelsea (25 009 328)

Statement Closed after initial enquiries Antisocial behaviour 12-Feb-2026

Summary: We will not investigate Mr X’s complaint that the Council did not respond to his reports of Anti-Social Behaviour. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.

Kirklees Metropolitan Borough Council (25 011 719)

Statement Closed after initial enquiries Antisocial behaviour 12-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his anti-social behaviour reports. There is not enough evidence of fault to justify investigation.

Slough Borough Council (24 017 484)

Statement Upheld Antisocial behaviour 10-Feb-2026

Summary: We did not find fault in the Council’s investigation of Mr X’s reports of noise nuisance. However, we found fault in the Council’s complaint handling due to delay and poor communication, which caused Mr X avoidable frustration and uncertainty. We are satisfied the Council’s offered remedy is proportionate to the injustice caused and we do not recommend any further action.

London Borough of Merton (25 011 840)

Statement Closed after initial enquiries Antisocial behaviour 10-Feb-2026

Summary: We will not investigate Mrs X’s complaint about antisocial behaviour. There is insufficient evidence of fault by the Council to justify investigating.

Swale Borough Council (25 011 681)

Statement Upheld Antisocial behaviour 05-Feb-2026

Summary: We have upheld Mr X’s complaint about how the Council responded to his queries about its investigation of a noise complaint about him. The Council has agreed to apologise for the injustice caused and review its process to ensure people subject to noise complaints are able to query the process. Also, it is reasonable to expect Mr X to complain to the Information Commissioner’s Officer if he believes the Council is withholding information that he has requested.