Decision search
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Leeds City Council (24 006 945)
Statement Upheld Special educational needs 07-Apr-2025
Summary: Mr X complains the Council failed to deliver educational provision to Child Y and delayed issuing their Education, health and Care Plan. Mr X says this meant they missed suitable education and support. We find fault with the Council for delaying arranging alternative provision and for delaying issuing Child Y’s EHCP. The Council has agreed to make financial payments in recognition of the missed provision and injustice to Child Y and Mr X.
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Kingston Upon Hull City Council (24 007 776)
Statement Closed after initial enquiries Child protection 07-Apr-2025
Summary: We will not investigate this complaint about a child protection decision by the Council as there is not enough evidence of fault to warrant our further involvement.
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London Borough of Brent (24 008 341)
Statement Upheld Homelessness 07-Apr-2025
Summary: Miss Y complained about the way the Council dealt with her homelessness application and provision of interim and temporary accommodation. We have found fault by the Council, causing injustice, in failing to: properly follow the process for the provision of, and provide Miss Y with, suitable accommodation. The Council has agreed to remedy this injustice by: apologising to Miss Y; making a payment to recognise the distress caused and the impact on her of living in unsuitable accommodation; and making service improvements.
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West Northamptonshire Council (24 014 990)
Statement Closed after initial enquiries Child protection 07-Apr-2025
Summary: We will not investigate Ms X’s complaint about the actions of the Social Worker allocated to her child’s case. The law prevents us from investigating anything that forms part of court proceedings, including information and reports produced for the court. We would expect Ms X to raise any concerns about these issues in court.
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Birmingham City Council (24 015 083)
Statement Closed after initial enquiries Refuse and recycling 07-Apr-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to adhere to normal household bin collections over the last few months. This is because the level of injustice to the complainant is insufficient to warrant our involvement.
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Dudley Metropolitan Borough Council (24 015 669)
Statement Closed after initial enquiries Assessment and care plan 07-Apr-2025
Summary: We will not investigate Mr X’s complaint about an alleged failure to apply for NHS Continuing Health Care funding for his relative, Mr Y, in April 2022. An investigation would not achieve a worthwhile outcome or what Mr X wants.
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Norwich City Council (24 016 943)
Statement Closed after initial enquiries Disabled facilities grants 07-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision in relation to her request for major adaptations to her home via a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Lincolnshire County Council (24 017 294)
Statement Closed after initial enquiries Assessment and care plan 07-Apr-2025
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
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Cheshire West & Chester Council (24 017 489)
Statement Closed after initial enquiries Child protection 07-Apr-2025
Summary: We will not investigate this complaint about the Council substantiating child safeguarding concerns in a matter concerning Mr X. Investigation by us would be unlikely to lead to a finding of fault.
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Derbyshire County Council (24 017 795)
Statement Closed after initial enquiries School transport 07-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his request to provide home to school transport for his child, Y. This is because there is insufficient evidence of fault.