Decision search
Your search has 53873 results
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Newcastle upon Tyne City Council (24 006 825)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We will not investigate this complaint about Mr X’s dissatisfaction with various Council services operated in his locale, including grass cutting, weed removal and litter collection. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.
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Worcestershire County Council (24 006 871)
Statement Upheld Alternative provision 04-Mar-2025
Summary: Miss X complained the Council failed to ensure her son, Y received a suitable education after he stopped attending school in January 2024 due to anxiety. The Council accepted it should have put alternative provision in place for Y between May and July 2024. It agreed to apologise to Miss X and make payments to her to recognise Y’s missed education and for the distress and frustration caused.
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Suffolk County Council (24 008 675)
Statement Upheld Special educational needs 04-Mar-2025
Summary: Miss B complained the Council delayed agreeing to reassess her son’s education, health and care plan, delayed seeking advice, delayed issuing a final education, health and care plan, failed to consult the relevant professionals and failed to respond to her correspondence. Based on current evidence the Council delayed confirming it would carry out a reassessment, in seeking advice and issuing a final EHC Plan and failed to respond to some of Miss B’s correspondence. That delayed Miss B’s appeal rights and has left her with distress and uncertainty. An apology and payment to Miss B is satisfactory remedy.
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Cambridgeshire County Council (24 003 990)
Statement Upheld Special educational needs 04-Mar-2025
Summary: Mrs X complained there was delay organising an Education, Health and Care Plan annual review. And, that provision in Section F of the Plan has not been put in place. Based on current evidence there was 2 months delay in the annual review outcome and some Occupational Therapy sessions did not take place. The actions offered by the Council before the complaint came to the Ombudsman remedy the injustice of uncertainty and loss of educational provision.
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London Borough of Lambeth (24 011 378)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025
Summary: We will use our discretion not to investigate this complaint about the Council’s processing of a dropped kerb application and the price. This is because it is unlikely we could add to the Council’s response and because part of the complaint is late.
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London Borough of Newham (24 013 169)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the support provided to his child by the Councils children’s services. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Camden (24 014 638)
Statement Closed after initial enquiries Homelessness 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.
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St Helens Metropolitan Borough Council (24 015 087)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We cannot investigate this complaint that the Council was at fault in calling the complainant to give evidence in court of legal proceedings. By law, we cannot consider complaints about what happens in court.
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Bolton Metropolitan Borough Council (24 015 319)
Statement Closed after initial enquiries Adoption 04-Mar-2025
Summary: We will not investigate this complaint about the Council’s actions in the process of seeking the complainant’s daughter’s adoption. The key decisions have been, or will be, considered in court, and our intervention would not lead to a different outcome.
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Charnwood Borough Council (24 015 420)
Statement Closed after initial enquiries Allocations 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in assessing his housing register application because there is insufficient injustice to warrant our involvement.