Decision search
Your search has 51594 results
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Northumberland County Council (24 005 285)
Statement Closed after initial enquiries Trees 16-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to relocate a tree it has planted on Council-maintained land in front of her property. There is insufficient evidence of fault to warrant an investigation.
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Leeds City Council (24 005 630)
Statement Closed after initial enquiries Residential care 16-Oct-2024
Summary: We will not investigate this complaint about adult social care provided in a care home. We could not add to investigations already completed by the care provider and the safeguarding authority or achieve a different outcome.
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Royal Borough of Kingston upon Thames (24 005 801)
Statement Closed after initial enquiries Transport 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge. This is because the Council will offer the complainant another assessment.
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London Borough of Hounslow (22 016 980)
Statement Upheld Alternative provision 16-Oct-2024
Summary: The complainant (Ms X) said the Council had failed to provide her son Y with suitable education since 2018. We found fault with the Council’s failure to consider Ms X’s complaint under the children’s statutory complaint procedure and in the way the Council dealt with Ms X’s corporate complaint. The Council’s fault caused Ms X injustice. We could only investigate whether the Council provided suitable education to Y between January and mid-March 2023. We did not find fault in the Council’s actions at this time. The Council has agreed to apologise, carry out the children’s statutory complaint procedure for Ms X’s complaint and offer her suitable remedies for the complaint upheld at stage two of the corporate complaint process. The Council has also agreed to make a symbolic payment.
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Solihull Metropolitan Borough Council (24 006 476)
Statement Closed after initial enquiries Other 16-Oct-2024
Summary: We will not investigate this complaint about failures in support, because the support complained about was not arranged by the Council. So, we have no powers to investigate the provider in this case.
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Northumberland County Council (24 006 585)
Statement Closed after initial enquiries Enforcement 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to deal with reports of breaches of planning control and failure to communicate with the complainant. There is not enough evidence of fault in the Council’s actions and the complainant has not suffered a significant personal injustice, to justify an investigation.
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Northumberland County Council (24 007 040)
Statement Closed after initial enquiries Domiciliary care 16-Oct-2024
Summary: We will not investigate Mr X’s complaint about damage caused to his carpet. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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London Borough of Redbridge (24 007 100)
Statement Upheld Other 16-Oct-2024
Summary: We will not investigate this complaint about delay in paying an adult social care shared lives carer. The Council has now resolved the complaint by paying Ms B what it owed. We are satisfied with the actions the Council has taken to resolve the complaint.
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Forest of Dean District Council (24 007 337)
Statement Closed after initial enquiries Enforcement 16-Oct-2024
Summary: We will not investigate this complaint about damage to property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to make a claim to the Council’s insurers in the first instance and then pursue his claim through the courts if necessary. Only the courts can determine liability.
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North Northamptonshire Council (24 007 530)
Statement Closed after initial enquiries Allocations 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.