Decision search
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Warwickshire County Council (23 019 532)
Statement Not upheld Charging 16-Oct-2024
Summary: Mrs X complained about the Council’s handling of the financial assessment process after she asked it to take over the commissioning of her father, Mr Y’s, care in a residential care home. We did not find the Council at fault.
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Lancashire County Council (23 019 542)
Statement Upheld Other 16-Oct-2024
Summary: The complainant (Mr X) said the Council failed to amend the social care assessments carried out for his two children (M and N). We found fault with the Council for not considering Mr X’s complaint through its children’s statutory complaint procedure. This fault did not cause Mr X injustice as the Council upheld his complaint during the corporate complaint process. The Council has already offered to carry out a reassessment of M’s and N’s needs but it has now agreed to complete some extra remedies.
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Cheshire East Council (23 019 854)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Miss X complained about how the Council provided and reviewed her son, Y’s, special education. There was fault in how the Council failed to ensure Y received all the education set out in his Education Health and Care plan, and delayed completing both a review of Y’s plan and deciding on Miss X’s request for direct payments. This caused Y to miss out on education and caused both Miss X and Y avoidable distress. The Council agree to make its decisions about the Y’s plan and direct payments, review Y’s current tuition, apologise to Miss X and Y, and pay them a financial remedy. It also agreed to issue reminders to its staff.
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Buckinghamshire Council (24 000 956)
Statement Upheld Child protection 16-Oct-2024
Summary: Mr B complains about the Council’s refusal to consider his complaint as it found it had already been considered in a completed children’s statutory complaint process. We found the Council at fault. This is because Mr B’s new complaint relates to matters which were different, a different period of time, and if upheld, may justify further remedies.
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Staffordshire County Council (24 002 610)
Statement Closed after initial enquiries Highway repair and maintenance 16-Oct-2024
Summary: We will not investigate this complaint about highway maintenance because further investigation would not lead to a different outcome and there is no worthwhile outcome achievable by our investigation.
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Statement Upheld Charging 16-Oct-2024
Summary: We will not investigate this complaint about a failure by the Council to act on the complainant giving it notice that she wished to move from her supported living accommodation. This is because the Council has accepted it was at fault and provided a suitable remedy to the complainant which addresses the injustice caused. Further investigation would therefore unlikely lead to a different outcome.
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Wiltshire Council (24 002 953)
Statement Closed after initial enquiries Other 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to close squash courts at a leisure facility. Further investigation would not led to a different outcome.
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West Sussex County Council (24 003 020)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Mrs X complained about the Council’s delays with issuing her child’s Education, Health and Care Plan for post-16 transition. There was fault by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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Milton Keynes Council (24 005 225)
Statement Closed after initial enquiries Traffic management 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s implementation of a 20mph speed limit zone as it is unlikely we will find fault by the Council. Additionally, there is insufficient personal injustice caused to the complainant to justify our further involvement.
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Bupa Care Homes (AKW) Limited (24 005 256)
Statement Closed after initial enquiries Residential care 16-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father, Mr Y, received at a residential care home. This is because the Care Provider has investigated and responded and we are satisfied further investigation by us would not lead to a different outcome.