Decision search
Your search has 54041 results
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London Borough of Lewisham (25 002 083)
Statement Upheld Other 10-Jun-2025
Summary: Miss X complained the Council failed to deliver services to her child. She also complained about its complaint handling. We found the Council was at fault. Miss X did not have the opportunity to have her complaint properly considered via the children’s statutory complaints procedure. The Council will apologise to Miss X, make a symbolic payment to her, and complete the complaints procedure without further delay.
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Sefton Metropolitan Borough Council (25 002 341)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate this complaint about the Council’s pre-application planning advice. This is because it is unlikely an investigation would add to the Council’s response or achieve any more for the complainant.
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City of Bradford Metropolitan District Council (25 002 807)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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North Yorkshire Council (25 002 930)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate this complaint about an incorrectly addressed Council Tax bill. This is because the Council investigated Mr X’s complaint and responded to it, and we would not be able to add to the Council’s response. Additionally, there is another body better placed to consider parts of Mr X’s complaint.
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London Borough of Richmond upon Thames (25 002 946)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate this complaint about Council tax banding because it is against a body out of jurisdiction and is also out of time.
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London Borough of Southwark (25 003 117)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Walsall Metropolitan Borough Council (25 003 203)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate this complaint about Council tax liability and premiums because there is a right of appeal to a Valuation Tribunal.
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Holy Cross Catholic High School (25 004 030)
Statement Closed after initial enquiries School admissions 10-Jun-2025
Summary: We will not investigate Mr X’s complaint about a school admissions appeal panel refusing his appeal. It is unlikely we would find fault which caused Mr X to lose out on a school place.
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North Northamptonshire Council (25 004 753)
Statement Closed after initial enquiries Highway repair and maintenance 10-Jun-2025
Summary: We will not investigate Mr B’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Birmingham City Council (24 004 853)
Statement Closed after initial enquiries Safeguarding 10-Jun-2025
Summary: We will not investigate this complaint about adult social care and risks to a vulnerable adult. The adult has died so we can provide him no remedy. The way the Council treated the family does not justify an investigation when there is no worthwhile outcome to achieve.