Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as the process has now been finalised and the complainant has indicated he is satisfied with the outcome.

The complaint

1. Mr X complained about delay in the Council dealing with his councillor conduct complaint. Mr X complained the Council failed to keep him updated or to provide a timeline for when the complaint would be finalised. Mr X says this has caused him stress and anxiety. Mr X wanted his complaint to be dealt with.

Back to top

The Ombudsman’s role and powers

2. It is our decision whether to start, and when to end an investigation into something the law allows us to investigate. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

Back to top

How I considered this complaint

3. I considered information provided by the complainant and the Council.
4. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

5. After Mr X complained to us, the Council concluded his complaint, and in response, Mr X told it he considered the case to be closed. As such, I do not consider there are grounds to justify our further involvement in this case.

Back to top

Final decision

6. We will not investigate Mr X’s complaint because the complaint is now concluded and Mr X is satisfied with the outcome.

Back to top

Investigator's decision on behalf of the Ombudsman